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Verified
1/5

2006-01-25

"I was so excited that I found the exact wedding invitations that I had wanted. I placed my order in September 2005 and now it's January 2006 and I never received a thing! I tried calling and emailing and never got anywhere. No one answered their calls, etc. I did call shortly after I place my order to ask a question and I did actually talk to a person who assured me I would have my invitations by November.........That's the last time I was ever able to get in touch with anyone. Also my credit card was billed right away, however it was billed from "creat a plush" not C&J Papers. I still haven't called my credit card company yet. I plan to do that soon. Also, if you go to their new web page they have a new number (1-***-***-****) and it gives you a new number to call and says it will cost $4.99 each minute. What a SCAM! I hope no one EVER buys a thing from these people!!!!! What a shame."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Web site reliability

Verified
1/5

2006-01-15

"I wish I would have checked this website for ratings or actually called C&J Paper because I wasted a lot of time dealing with these clowns. I have never had trouble with an online store and I order products all the time - even from third world countries!!! I wanted some invitations so C&J Paper had great products with great prices and a really nice website. I didn't call them (big mistake) I ordered online and got a confirmation email and they didn't waste any time charging my credit card. The website said orders would be shipped at the latest in 14 days, so I waited 3 weeks and didn't hear anything. I attempted calling them for the next 3 weeks, as well as, emailing them. I probably sent 10 emails and left 3 voice mails-but not one returned email or call. At times their voice mail was full so you couldn't even leave a message!!! It gets worse...so one day I write an email with the subject "I love my invitations" and write about how I think I got scammed. They wrote back and said that I had not been scammed and....nothing else, no information on shipping...nothing else, just an assurance that I had not been scammed. After 7 weeks I just called Visa and had them get my money back. The funniest thing is in the last week their voice mail message apologized for the poor service and stated that there had been a death in the family, but on the website it apologized for poor service because the owner is going through a divorce, AND ALSO the website states that they are moving and that is why they are not answering phone calls. I'm waiting for them to use the "dog ate my invitations" excuse. AVOID THIS "COMPANY" AT ALL COSTS. Try calling them yourself. I went to invitations by dawn and got wonderful service yesterday. They actually answer their phones! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-08-20

"There is no order number to enter--the company does not have a tracking system. The paper never made it to my house. The company never responded to e-mails, phone calls, or complaints to the BBB. This company has had over 40 complaints in the last 3 years. BEWARE!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability