"My daughter was going to wear it as costume for her school show but two weeks later and the item has not arrived. How disappointing. They do not send shipping email notifications and they use cheapest shipping rate via UPS then post office then by tortoise. WILL NOT ORDER EVER AGAIN FROM THIS COMPANY. Walmart and Target can ship more accurately."
"I like their products. Yes, they are pricey, but also unique. Because I like their products, they got 2 stars otherwise they would not even get that. The problem is their order tracking or I should say lack there of is terrible. You check out thinking something is in stock and boom it's back ordered. They give you a date for anticipated shipping and they change it. You cannot go on their site to see if the item you ordered will truly ship based on their last email. It's awful. Their shipping is ridiculously high. You pay for expedited shipping and your back order does not get expedited. Customer service is of no help. All they say is "we don't charge until we ship". Of course you don't ding bat. I want the item, not the credit. You order an outfit, get half the outfit just to find out you won't get the top or the bottom in time. Terrible service."
"I love this catalogue and clothes. But, this company needs to learn a thing or two about customer service. I purchase a lot of things online and am okay with paying a reasonable cost for shipping. However, I draw the line when required to pay more to guarantee and item gets to me in a week (five business days) when the warehouse is just two hours away from where I live.
The worst part of my experience is that the customer service rep wasn't helpful at all. Just a matter of fact that if you want it, you have to pay almost $20 more to get it in a week.
They need to learn a bit from Amazon.com and Zappo's who thrive on a positive customer experience. "
"Their prices are high, but they have neat stuff. Their search engine is almost worthless because you need to search for either the item number or something in the title, and quite often a bunch of items with different prints are listed under the same title, so the item is not indexed under "dinosaur" "truck" "racecar" etc."