"very very bad attitude to help. No any intention to help! I hate this CVS store in Cambridge Street, Charles River plaza, Boston, MA!!!"
"This particular CVS pharmacy is the worst I have ever done business with. I ordered a prescription, hours later, received a text saying it would be ready on July 5(which I thought was a holiday). Went to pick it up the following day and was told the prescription was not put through and would be an additional 2-3 days. Fine. Checked back. Still not ready. Needs to be ordered. Received numerous texts with different messages regarding the order status. This went on for 2 weeks. Finally got a message saying it would be ready the next day. Went back again. Not ready. Not even ordered! Every time I tried to call CVS over the course of 2 weeks, and speak to a live person, no one would pick up. I finally had to have my prescription transferred to another pharmacy where it was ready in 1 hour that same day! CVS inside the Target store in NE Bakersfield has the worst customer service. I will never go there again.
"
"They NEVER answer their phone. Always a hassle to get script filled. I have taken my business else where."
"Every city I go the docs try to use them, and I have to try to get a better deal from the community."
"I've shopped at CVS for several years due to the good coupon deals and extra bucks. For the past 2 weeks I did not receive the extra bucks after spending over the amount needed according to the add. The CVS customer service was no help. I will definitely stop shopping at CVS due to this. "
"I have generally been a fan of CVS and am so disappointed in their Telehealth service which is a joke...they pretend to let you schedule a video session which I did at 2:30 today as I have a painful sinus infection and wanted to start on some meds to relieve the pain....well it's 6pm and I have yet to have that session---someone has called me twice to annoyingly tell me well they are backed up--seriously they have people signing up online how do they not know their schedule and how disgusting to make people who don't feel well think they are getting some relief and then abandoning them when I would have scheduled something else if I knew this was a total sham...shame on you CVS I thought you were better than this!"
"Worst customer service I have ever received. Placed an order on line on a Sunday. Got an email Monday that it was cancelled. No reason given. Tried to call the customer service line at 4:15, was informed that they close at 7:00EST. I live in PST. I guess they do not care about their west coast customers. Well I quickly found out that they don’t care about their customers at all. Called the next day during east coast time and after 1 hour and being transferred to 5 different people they wanted to transfer me again. I told the to go to @#$*#. Tried to call the corporate office in RI and every time they tried to transfer me I got disconnected. If you want to order something on line google that item. You will find lots of online retailers who will get you what you need at 1/2 the price of CVS and with customer service departments that care. All you’ll get from CVS is frustration. "
"This is job is not worth the money. Almost nothing is worth the abuse, overworked, and underpaid wage they give. My coworkers are awesome and my pharmacists are even better. Bu, they get no such breaks, they barely have time to use the bathroom. Each of us has to get yelled at, cursed out, or receives some sort of unnecessary comment about how we are "neglecting their health" because we're obviously your caretaker and should know what you want by the sound of your voice. Every shift is an adventure, and usually one I'd rather not have again. CVS is a horrible company and the only reason I haven't left is because the people I work with are amazing. People are not worth the effort."
"Cvs has provided a very dependable experience for pharmaceutical necessities through Covid-19 puts my mind at ease that I can trust both the company and the shipper. Lots of ways to save money.3 Day select was very fast delivered to Southampton All products in stores are delivered online as well so its been a life saver safe and secure"
"Had a Flu Shot confirmation for the New Market, MD CVS.
Got to the clinic... CLINIC CLOSED DUE TO TECHNICAL PROBLEMS!! Real nice!! They couldn't email me and tell me????? Wasted gas, time, scheduling....Appointment was made days ago!
This New Market store is THE WORST I have EVER used!!!!
Shelves are NEVER stocked correctly!
Since their "remodel" you can't find anything and no one knows where they moved what I am looking for"
"CVS in Destin FL
This is a little long but this is the response I got from CVS. I will never shop at a CVS the Pharmacy is terrible and if they can lie to your face about insurance how can you trust that you are getting the correct prescriptions???
Dear Ms. Brooks, Thank you for taking the time to contact CVS Pharmacy. Thank you for taking the time to write us about your experience at CVS Pharmacyin Destin, FL. At CVS Pharmacy we value feedback from our customers and your experience is very important to us. We take the responsibility of serving your needs seriously. Please accept my apology for your experience with the pharmacy staff member and the miscommunication with your insurance plan. It must have been frustrating to return to the store another time. We are committed to better serving the needs of our customers, and your feedback is an important part of that process. We appreciate your business and look forward to serving you again in the future. Sincerely, Sarah
Customer Relations Representative
I am sorry but this sounds like a generic response. There was no miss communication about my insurance. She lied, was too lazy, and incompetent. I am out $70.00 if she would have told me they don’t take BlueCross BuleSheld when I asked if she ran my insurance (remember she said yes). I could have used Good Rx. It would have coast me around $11.00 to $15.00. So this generic apology is not expected. I will never set foot in a CVS again. Have a good day.
September 12, 2020
Dear Mrs. Brooks, Thank you for taking the time to reply to CVS Pharmacy. We are aware of the change in the Blue Cross Blue Shield network. CVS Pharmacy is extremely disappointed in not being included in the network. It was not our desire or decision to be excluded. I reviewed the purchase there was coupon used on both prescriptions, If you are unhappy with this change and service disruption, we encourage you to share your concerns with your insurance company. We appreciate your business and look forward to serving you again in the future. Be well and stay safe. Sincerely, Jocelyn
Customer Relations Representative
Again another generic response...Only this time you made the effort to shift blame to my insurance carrier. My insurance carrier is not the responsible party in this transaction. You state that YOU are aware of the change in the Blue Cross Blue Shield change, yet either you failed in informing your pharmacy associates or your associates lacked the competency or even worse the ethics to preform their duties in a professional manner. The result takes food off my table, gas out of my vehicle or funds away from maintaining my household utilities.
To you this may sound a little over dramatic, but then again you’re not the one who went to your local pharmacy trusting them to be honest and professional only find out you’re just another drop in the register...
I hold no blame against you and the fact that Blue Cross Blue Shield and CVS do not have a contract, I do however hold your company fully responsible for not answering my question of coverage honestly. What saddens me most is not once in your correspondence did you take ownership of the mistake made by your associate...it’s not even so much about the money as it is admitting YOU made a mistake.
P. Brooks"
"This pharmacy always fills my prescriptions promptly and answer all my questions."
"Ordered $100 products online for my sick kid 7/20. All in stock at my local store and site supplied me with a 24 hour delivery -arrival 7/21. Supplied my Cc - charged. Email receipt within minutes of charge- delivery 8.18!!!! A month difference? What! Called CVS online ASAP for refund. They would NOT refund my card. Said I could “return items to the store when I receive next month”!!! Now I have to leave my sick kid, go to the store and buy the exact same products for another $100+++. That’s a lot of money and they totally took advantage and bait and switched me. I’m livid. Posting everywhere. Shame on them "
"They have screwed up time and again but I was furious waiting for 1/2 hour on the phone only to be hung up on. I called that store 3x. I finally yelled "DON'T HANG UP ON ME" She was in such a hurry to get me off the phone, I barely had time to ask my 2nd question."
" I am very **** off!!!!! Words can not explain how I feel right now. My wife was seen by the Dentist and Endodontist for a root canal and pulled tooth. The Dentist prescribed her antibiotics and pain medication. She went to the CVS that we usually go to and they did not any in stock. So they gave her the antibiotic and sent her to another CVS location to get the pain medication. the pharmacist was rude as hell, disrespectful, and accused my wife of being a drug seeker. This same pharmacist was rude, disrespectful to the Dentist on the phone as well. This is so unprofessional and he should be fired. As a medical professional myself it applauds me that some of us act this way. This type of behavior makes us medical professionals all look bad. Were in the occupation to help people not degrade people based on race, creed, looks, actions, or otherwise."