"complain resolved! merchant is making restitution..."

"Meritline deleted a no charge item from this order without any communication whatsoever, refuses to complete the order, will not issue a prepaid RMA for the one item shipped and refuses to honor an in-store credit from a problem with a previous order. A longer explanation will follow but SIX (6) e-mails to CSR Corren have not resolved a single issue.

Meritline return policy still also states that the customer must pay for return shipping of a defective item. The website should have been corrected as detailed in an earlier complaint by this reviewer.

Reasonable prices notwithstanding, this is a company that refuses to honor a prior credit, will make you jump through hoops and may or may not reimburse for return shipping of a defective item, will delete items from your order without letting you know and will disappoint you when your incomplete order is delivered.

Caveat emptor.
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"Although there was a discrepancy with my initial order One email to one of their Customer Service (Jessie) and I had my order corrected and delivered in just 2 days. Thanks "

"I placed and order on June 12, 2006. Got my order and the dvd case that was suppose to hold 1000 dvds only had sleeves to hold 720. I am missing 90 slvs which hold 2 dvds each (a $20 dollar value) I emailed the company and called the day I received the order and explained that I was moving to Germany. This still has not been taken care of after 10 or more emails. They keep wanting info off the box, which I have explained that I do not have because my household goods have been packed and shipped to Germany. Worst customer service I have ever received. Sure the prices are a little cheaper, however; by ripping off their customers, they can afford to sell for less. You certainly dont get what you pay for with this company. I will never order from this company again. I will also never recommend this company."

"Ordered on saturday and recieved my 510 Dj case on tuesday. Very fast shipping and product is just what i ordered, GREAT SERVICE and CHEAP."

"Ok. I'm eating crow. Meritline has been all over my orders since my last flame. Shipping and service seem to be back at their best. A good vendor. I apologize to the meritline folks. They have won me back.

-Greg Forest, gregforestmedia.com"

"Made my order on a Monday, received e-mail confirmation that same time.

Received the first item the next day! It was shipped from a close location I guess. My second item was there by Thursday.

They responded to my e-mails quickly and everything was fine. I can see that some people have had some bad experiences with this company, and their rating at the moment is not very good.

Hopefully, more customers will write a review so that everyone is better informed about this company's actual reputation.

So far, I would recommend this company. But I would wait a while to see what others say about it as well; it could be hit or miss."

"I needed to get some DVDs in a hurry to a third party, paid for 2nd day UPS and they got them out the door the day after I ordered them. Was very pleased with my shopping experience."

"I was sold fraudulent DVD-R media. It was supposed to be genuine high-quality Taiyo Yuden media, Instead it was 4th-rate junk with a TY media code.

This is fairly common, there's a lot of fraudlent DVD-R media out there. It's even possible the CDRDVDRMEDIA sold it in good faith believing that it's real. Where they failed is that they absolutely refuse to reply to e-mail or voice messages. These guys have absolutely no integrity, no customer service and don't care if their customers get ripped off with fraudulent products. USE THIS STORE AT YOUR OWN RISK!!! I won't go near them again."

"This is my first time dealing with this company, I WILL NEVER, EVER BUY FROM THEM AGAIN. The second day after I got them I decided to burn some recovery cds for my computer, I tried 8 cds straight and they ALL failed. I tried to contact them and so far they haven't contacted me yet."

"This merchant is a complete Fraud. Shipment was never made although of course payment was received and processed by them. They were able to issue a UPS tracking number by providing billing info but they cancelled it 4 days after. AVOID AT ALL COST!!"

"I have purchased from this company about 6 times; buying either Blank DVD Cases or Ritek DVD-R 4x. All of my orders were processed and shipped fast (within 1 business day); shipping took about 1 week due to the warehouse being on the west coast and I'm located on the east.

I have had no problems with any orders from this site. I have not had to deal with customer service, so I cannot produce a valid comment.

Prices for the products I was looking for were the lowest I could find (generally about $1 less then Mertline).

Packaging for DVD-R is good. There is enough packing peanuts to protect the product. I have not recieved any damaged products.

Overall, I have been very satisfied with my purchases from CDRDVDRMEDIA and will be buying from them in the future and would recommend them."

"I ordered a couple of small items, shipping was expensive, it was 10 dollars to ship less than a pound, but I wasn't able to find the item elsewhere, still have not received the item, tried to contact customer service, but have gotten no responce at all."

"Pricing and product was great,but the customer service was horrible all I could speak to is voicemail while trying to cancel an order.After there website failed numerouse time to confirm my order resulting in multiple orders I did not want."

"Everything went great. Package left their warehouse quickly.

Only weird thing is their sample DVD packages don't have a sticker on the DVDs saying who the maker is...kind of defeats the purpose of test samples :). But, some info was on website and customer service was quick to answer about what wasn't.
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