"I was extremely pleased with the glass brick & stick tile colors & lack of defects/breakage. It arrived in under 2 weeks including 1 extra which just completed my kitchen backsplash. I wish they gave more feedback as to whether they had in stock & update on progress of order but all went well"

"Great service and great sample sizes. Worth the small price to get great samples. Delivery was fast!"

"I ordered tile from buy tile.com and was informed that there was going to be a delay for shipping. They called me to let me know and guaranteed the date it would arrive. Tile did arrive on that date. I was informed a few days prior that there was one box of broken tile. Luckily we had ordered additional tile and it did not disrupt our job. The tile was refunded. Each time I contacted customer service they were very helpful."

"Ordered several samples and all but one came, never received anything on why my "Alberta Taupe" sample never came. Nonetheless I ordered something else - a large order for a residence and they arrived fine. Their shipping seems slow as it didn't ship until I called to ask which was a week later but since I wasn't in a hurry then it didn't matter. I love the tiles for the price. "

"I ordered my bathroom tile from buytile.com after seeing it cheaper than at my tile store. I received it quickly and in great condition."

"Ordered samples for buytile.com
It was delivered promptly and the price was reasonable.
Others had better prices, and the color did not work so we did not end up placing an order."

"I placed an order for some tile online and got a call from the customer service representative explaining that the size I chose would not work for the floor tile because it was wall tile and that it was too fragile and would break; he suggested the right size and saved me from a disaster. I was pleasantly surprised."

"I've bought several different varieties of tile on two different occasions from buytile.com. Both experiences were easy and pleasant. The tile itself is outstanding: good quality at a good price. Just be sure and read their return policy before ordering so there won't be any surprises.

The packaging at times left something to be desired--aka boxes were damaged in shipping. But I didn't have a problem with excessive broken tile. Just a couple here and there. Honestly, I'm not sure how you ship tile in a cost effective manner without some breaking.

The selection of tile alone is worth a trip to their site. Far better than the big box stores and at reasonable pricing.

Overall, I'm a very happy customer and won't hesitate to return the next time I need tile--especially with their new shipping prices. "

"Very professional business, I was searching for a hard to find tile and they found it for me. They updated the status of my order several times and everything arrived on time and in good condition. I would use them again."

"I recently purchased a box of porcelain mosaic tile from Buytile.com. My entire experience was top notch. The tile was for accent borders in my shower (traditional subway tile). It's being installed now, and it's gorgeous. The tile color is almost a perfect match to the website. I did get a couple of samples prior to ordering to be sure of the color and if it would work with my design, and was delighted with the sample. My husband was nervous about buying tile, especially as this was rather expensive tile, but everything arrived perfectly and FAST. I was shocked it arrived so fast. This was a splurge for us as all the rest of the tile is the standard box store tile, and this is perfect. The size is great, too. I'm very happy with the whole experience and if I need tile again, I'll look at Buytile. Also, have to say that the selection of styles and color and price beats the other web retailers as well as the tile stores, and box stores I looked at. I made an extensive search before buying, and I'm very pleased with the end product."

"I ordered tile samples which arrived promptly and were exactly what I asked for. I would purchase more samples again and possibly place an order."

"Great service & quality product. Thank you!"

"Good customer service, fast delivery, and low prices."

"Marty at Buytile.com seems very reasonable and fair to work with."

"Beware of these people. After being on backorder for several months, they now can no longer refund my order, since they have supposedly come under new ownership. Attempts at getting my order cancelled proved futile. They gave me a non-working email of someone in another company that I could try to ask for a refund. The other option was my bank, but since the order is from several months ago, no luck there either. Poor customer service, just a few "too bad we can't help you, it was a pleasure assisting you!" emails. I wouldn't order from them again, regardless of who owns it. "