"Best price I found on the Onkyo PR-SC885P. I was kept well informed of order status. Fast, friendly A+ seller."
"I chose BuyProGear as they answered my questions promptly and courteously with good advice. I emailed a couple of other companies, one didn't reply, and the other sent an automatic response with no information. It's good to know there's someone on the other end who can answer questions.
They did ask me to email through an ID copy to verify my identity after I placed my order. At first I was concerned about this, but Meghan explained that it was to prevent credit card fraud, and that they would not keep the ID copy on file once my order was shipped.
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"Arrived in time for Christmas as promised! Good Service."
"Excellent price, excellent service 5 stars... I placed an order on 3/3/06 and it shipped only a day later via Fedex. BuyProGear emailed me a fedex tracking number and I was able to track the package all the way to my front door."
"This store is probably the cheapest place you will find for the M-Audio Microtrack 24/96 anywhere on the Internet. Every other online retailer lists it at about 399.99 whereas BPG lists it at under $349.99. The difference between most retailers and BuyProGear.com is that they won't sell you an item if they don't have it in stock whereas BPG will sell you whatever you want and then ship it whenever they get their hands on it.
I ordered my Microtrack 24/96 on December 2nd of and received it on December 30th. I never received a FedEx tracking number (it just showed up magically) and when I inquired (through e-mail) about the status of my order around two weeks into my ordeal, they called me the next day and told me that they couldn't confirm my order with me because all e-mails I sent them were bouncing. Presumably they had my e-mail address filed incorrectly.
This doesn't make any sense at all. If they didn't have my e-mail address then how did they send me a confirmation order to tell me that they were charging my credit card then? That's another thing. I was charged within five days of placing my order but did not receive the actual item for almost a month. That is not good business practice.
All in all I guess the whole thing wasn't a bad deal. I didn't need the Microtrack for any pressing matters and the one month wait for the item was worth saving 50 dollars. I think BPG (part of RSPE Audio Solutions, by the by) could benefit from keeping their customers abreast of their order status rather than just giving them a "Your order is currently being processed" notice on the status page.
Also, as an aside, they did send me a Christmas card. It was very confusing because I had no clue who the hell RSPE Audio Solutions was but I figured it out. It was a nice gesture and, at the very least, put me at ease in knowing that they probably hadn't taken my money and ran with it."