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5/5

2003-07-25

"Decided to order after reviewing comments here and reviewing excellent prices and packages available on website. Ordered a Pentax Optio 550 c SD memory card, camera case, and lens cleaning package. Website was clear and functioned efficiently. I did not receive any attempt to upsell by email or phone. My package was overnighted to me by FedEx even though I received free shipping and was not expecting FedEx service. Camera and all items are exactly as promised- new and in perfect working condition. All in all, I am thoroughly satisfied with my experience."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-22

"Excellent service and fast shipping. Shipped on time, priced fairly, and shipping charges were reasonable."

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N/A
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"Purchased a Minolta F300 from them after research showed they had the lowest price w/ good ResellerRatings.com numbers.

Got the product as advertised, and NO sales pitch by phone or email. Great! Took a little longer to ship than I expected, but the wait wasn't outrageous.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-07

"Received the obligatory request to call in and verify my order a couple days after ordering. I called, verified and promptly said I would try out the camera before ordering any accessories. They immediately accepted this response and did not continue the sales pitch. The camera was at my door two days later. I am extremely satisfied with the price paid and speed of shipping. I highly recommend this re-seller."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-30

"This vendor was everything I expect in an e-commerce merchant. Easy order process, fair pricing, fair shipping policy, good order follow-up. Would highly recommend them. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Excellent service and fast delivery. George was very knowledgeble and helpful in helping me select the perfect digital camera for my needs. Will look to them again for future needs"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-11

"Mark helped me with my order. We are new to digital comaras and he was helpful and very informative. He was not pushy at all but merely suggested things I might want to consider. I was happpy with the experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-11

"Very easy ordering system. The information on the product was helpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-06-11

"I had a good experience with BuyDigitalDirect. Their online ordering system was secure and easy to use. They have very helpful customer service representatives. And most importantly they have great prices and good deals on shipping and handling.

My only problem with BuyDigitalDirect was that they were unable to verify my alternate shipping address even though it was already listed with my credit card company. Fortunately they did a good job of clearing this issue up and getting my order out promptly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-11

"I purchased a Canon S-50 digital camera through BuyDigitalDirect. The company offered the best deal on the camera. A friendly customer representative called me to confirm shipping and advising me if there is anything I might need to complete my order. This was helpful because I thaught that an extra set of batteries would make sense since the digital cameras are energy hungry."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-11

"Nothing in particular was necessarily bad or good. Company emailed me immediately with a purchase order confirmation, and shortly after that with a number to call in order to verify the security number of my credit card. This helps to decrease fraud, and hence is good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-11

"Excellent price and service and very helpful.Did not have to be put on hold when calling for information. Many special deals offered and excellent shipping arrangements. Will likely go to site for further purchases in the future.Website contains much helpful information and excellent prices and specials."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-11

"Lowest prices with knowledgeable and helpful sales reps. Would do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-11

"the representative (Chris) was very pleasant, friendly and accomidating"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-11

"Great service and fast delivery. I ordered a digital camcorder on the weekend and paid for overnight delivery and got the camcorder on Tuesday. The sales person I talked to was knowledgeable about the specific model I was buying and was very helpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process