"Like many others, I "discovered" Roman Ogourtsov recently via discussions on AVSForum. I'm not sure how he and Clarity do it, but it works. The thing I appreciate the most about Roman (in addition to his very good prices) is that he is easy to contact and very prompt about responding. In the past few weeks, I purchased a 101FD Monitor, a TS02 Table Top Stand, and then, separately, a BDP-51FD blu-ray player. I'm in Northern California and the monitor and stand ended up arriving via Pilot Freight from Southern California. Everything looked great, monitor boxed and strapped to a wooden pallet. However, even though it was perfectly packaged, the stand was somehow scratched (bad QC by Pioneer?). No problem whatsoever with Roman (he was unecessarily apologetic)--back it goes via UPS and a new one arrives. No problems at all with the BDP, which was shipped from Washington State via UPS. Roman provides tracking numbers and everything I ordered arrived earlier than promised.

Overall, a great experience, and I highly recommend Roman and Clarity."

"Ordered the Pioneer Pro-111FD plasma TV and Pioneer BDP-05FD Blu Ray from Mr. Roman on the 12th of Jan. Delivery was made on the 19th of Jan...one day ahead of schedule. The TV came in perfect condition with no issues at all. The blu ray player came practically crushed from the carrier. I snapped a few pictures of it and sent them to Mr. Roman. After looking at the pictures he decided he wouldn't trouble me with returning the player. Instead he just told me to toss it in the trash and had a new one sent out 3 day UPS. Awesome customer service."

"I was looking for a new higher-end plasma and ended up ordering through these guys because everyone on AVSforum was so positive. It was slightly more than the cheapest and riskiest places, but much cheaper than other reliable places. It shipped out quickly and arrived before schedule in perfect condition. I couldn't be happier."

"I found Roman to be a pleasure to work with and Clarity to be a first class retailer. Everything with this transaction went just as Roman said it would. Updates were provided at every step of the transaction, and my plasma and stand arrived in perfect shape. I plan on working with Roman for my next plasma purchase and I have already referred several friends. Highly recommended!"

"I live in midtown NYC, was looking to buy a Pioneer 111FD, and trying to get a great price along with responsible and reliable service. Initial Internet searches offered lots of “bargain prices” but high risk in the service category. Noticing at avsforum that a fellow named Roman was getting high praise as a seller, I decided to check him out. Glad I did! His price was price low and his performance, flawless.

I called Roman late in the day on New Year’s Eve. He was knowledgeable about his products and despite the time of day, patiently gave me clear and informed answers to all my questions. The 111FD unit was already in his possession and he said he could ship it promptly. (He told me he could do this because he buys several pieces at a time directly from Pioneer.) I also asked who does the delivery and he told me he uses Pilot Freight Services. Before placing the order I checked them out. They’re a top tier outfit specializing in heavy loads.

I made the purchase and Roman sent me an invoice the next business day that included a link to Pilot’s tracking system.

A week later a Pilot dispatcher called me from Kennedy Airport the day before delivery to check my contact number. When the truck arrived at 11 AM on delivery day I called Roman just as the delivery guy rolled the packing box into my apartment building lobby. I wanted him to be on hand at inspection time and Roman quickly obliged. I had previously asked him to make sure the box was sent in pristine condition so it would be easier to check out at my end. Even though the packing box—now in my lobby—was still in pristine condition, Roman insisted I open the box to check that the panel was not cracked during shipment—a rare event, but you never know. All was well.

Later that day, when I came home from work eager to set the thing up and plug everything in, I found that the panel wouldn’t power up. Afraid that it might be DOA, I called Roman again. Patiently and respectfully, Roman guided me to a pushbutton power switch (hidden!!!) on the lower edge of the unit. (Yup, I’m a four-decades-plus computer expert, but a perennial A/V newbie!) After that, smooth sailing…..

Bottom line: All detail above to simply say that I am totally satisfied with Roman and his handling of this transaction. I highly recommend him to other buyers.
"

"After reading many positive comments on avsforum.com about Roman at Calrity Audio Video (BuyBestVideo.com) I decided to purchase a Pioneer Pro-111FD and Blu-Ray player. Roman was great to deal with and my order was shipped to Redondo Beach Ca quickly. His price was the best I could find and I am completely satisfied with every thing about this transaction."

"I ordered a BDP51FD PIONEER BONUS VIEW BLU-RAY DISC PLAYER from Roman at Clarity Technologies and he answered all the questions I had concerning the player and gave me an awesome price on it. He emailed an invoice promptly and the player was delivered when he said it would be. I will definitely order from him again. "

"Can't say enough, great communication, great shipping, great product. Two thumbs up!! Can't wait to order again."

"Roman from Clarity Technologies was a pleasure to work with. The order of my PRO-111FD could not have been easier and the price with shipping was very competitive from WA to TX! Roman emailed the invoice and shipping info promptly and the Pioneer plasma arrived a day early and without any damage. I will definitely order again from Roman. Thanks again! "

"If you are looking to purchase a top-quality HDTV on-line, this is the place. Roman is an absolute pleasure to deal with, and he will give you a fantastic deal. My plasma television was shipped promptly and arrived in perfect condition, factory sealed. No high-pressure sales tactics, just an honest professional."

"After searching locally for a reasonable deal from the brick and mortars, I became frustrated and disillusioned. I solved my problem by calling Roman at BestBuyPlasma. Care was taken throughout the process to ensure that all of my concerns were allayed. Roman was attentive to all of my questions, and responded rapidly.

It took one week for my set (a 111FD) to arrive, but then it was traveling from WA state to NY. Shipping was no hassle at all, and the delivery guy didn’t mind at all that I was unboxing the unit to check for damage prior to signing.

After the transaction, Roman has provided continual support and follow-up to ensure my satisfaction, and I do hope that I can enjoy the smoothness of transactions with him again in a few years when I’m searching for this amazing TVs successor!

In short, I cannot recommend this firm enough…
"

"I am very pleased with my purchase process with Roman. He responded immediately with questions prior and after the sale. His pricing was very competitive. Merchandise shipped in the time frame he had indicated and he kept me informed on the status. I recommended him today to a friend considering purchase of two additonal displays for his home."

"Very satisfied! I would definitely buy from this seller again. Roman is very helpful and knowledgable. He has already helped me when I had trouble programing my TV. I can only recommend this seller. I received my Pioneer Plasma TV sooner than expected. The delivery went smoothly and without any damage. I am very glad that I found this wonderful merchant online, because there are some bad guys out there. Well, this one you can trust!
Thank you, Roman! "

"I have been salivating over the Pioneer Plasmas for more than a year. As a loyal memeber of AVSForum I have also heard much praise for Roman and BuyBestPlasma for their service and pricing. When I called Roman I could not believe the pricing he gave me. It tempted me so much that I told him I would buy it that day if he could deliver it by Friday. I was astounded when he told me he could do it as the desired date was the day after Thanksgiving. My Pioneer PRO-111FD arrived on time and in perfect condition. I am now working with Roman on another purchase and cannot praise him highly enough. I recommend him and his company for any of your electronic needs. Thank you so much Roman for bringing me into the 21st century!."

"I ordered a Pioneer Elite 151 from Roman at Clarity/Bestbuyplasma and am very pleased. His price was excellant and ordering, shipping and delivery went flawlessly and the TV arrived in perfect condition. I would not hesitate to order again. "