"Very happy customer here. I was hesitant at first , but pulled a trigger after seeing a positive review from customer who purchased exactly the same item I was looking for (Bello - AVSC-2517MC TV stand). Great price, excellent service! Item was delivered to me in 4 days. No extra for “white glove” delivery – they actually brought the box inside the house. The only glitch they had is with their web site’s account setup. "

"BestBuyPlasma SUCKS. I attempted to purchase a 40" flat screen, plasma tv and was given the run-around. I placed my order on Oct 17, received an email confirmation of my order, etc and I felt comfortable that things were going as planned. Afterall, the ratings I read were pretty good and it seemed like a reputable online store. I hadn't heard anything (no phone call, no email, nothing) and began to worry that I made a mistake. I called their customer service number (btw, I *loved* how I got a recorded message "your estimated wait time is 3 minutes" for about 20 minutes) and when I finally got a hold of someone, he hung up on me. Now, I'm sure it was an accident but it was annoying nonetheless. So, I called back and finally spoke w/ someone named Arty. He told me BestBuyPlasma attempted to call me 2 days after my order was placed to verify I had indeed placed the order but could not reach me. I asked him why nobody left a message or why I had not received an email (I check my email everyday). He said he didn't know why and it was clearly a breakdown somewhere. Uhh .. nice. However, I wanted my plasma so I asked him to continue w/ the order and we'd use this phone call to act as my "verify customer placed the order" phone call. He agreed and things looked to be on track again. I get an email saying my credit card was denied. I immediately called them and asked what was going on b/c it was a card w/ a large maximum credit line (which I was nowhere near being close to). This guy told me he wasn't sure and I had to call my credit card company to figure out why. Annoying. The next day, I get an email saying my order was cancelled. Ummm, are you serious? Bottom line: Don't waste your time w/ them. Their customer service SUCKED. They were rude, condescending, and rushed through every phone call I had w/ them (w/ different ppl too!) making me feel as if nothing was accomplished over the phone. I wasted a month and a half dealing w/ them - I hope you don't waste ANY time w/ them!!!"

"Excellent service!

I bought a Bello AVSC-2517MC stand for my DLP television. This is a bulky, heavy (120 lb) item that had to be shipped by truck freight. BBP's price was hundreds cheaper than other stores, and their shipping rate was reasonable - I spent a total of $490, more than $100 less than I found anywhere else.

I received my order 5 days after I placed it. BBP had good communications throughout, and the truck freight company was professional, friendly, and quick.

My sole criticism is that BBP's server did not create a user account for me, although I am fairly sure I took all the necessary steps, so I could not check order status while my order was enroute. I consider this a minor hiccup, and will definitely patronize BBP again when I need a product they sell."

"CAREFULLY READ THEIR RETURN POLICY!!! BestBuyPlasma.com requires that you thoroughly inspect your package and make sure there is no damage BEFORE you sign for it. But, THEIR carrier does NOT allow you to inspect it until AFTER you sign for it. Sounds like no big deal? Well, you can't meet both of their requirements and you certainly will understand your problem when you receive an expensive TV that doesn't work and you contact Customer Service and they tell you that its not their problem. Shop elsewhere or beware!"

"I HIGHLY RECOMMEND TO NOT PURCHASE FROM BESTBUYPLASMA.COM!!! First, on a positive note, their inventory selection and prices are competitive. You will save money using them over going retail. However, it is taking over a month to ship my product (Sharp Aquos LCD TV). The customer service representatives (Donald is one of their names) told me that I should receive the products within 3-5 business days. Like I stated previously, it is taking over a month. In addition, they are not helpful, and had even hung up on me when I asked for the name of the person I was speaking with.
In short, I would recommend using other online retail stores. There are better online stores out their with the same prices, but better costumer service and punctual delivery."

"Purchasing my HDTV was very easy and the prices were reasonable. The product was shipped on the day they promised and the product arrived in excellent condition. My only gripe was that the tracking number was incorrect and I couldn't reach a customer service person regarding this issue."

"Personally I had a great experience with BestBuyPlasma.com. In short I got a Great TV at a AWESOME price with 18month same as cash financing!!!! My TV was shipped about 4 days from the order date via Watkins delievery. I ordered regular deleivery so one guy showed up and he was very courteous. We both got it in the house and he waited patiently and helped me unpack and turn it on to make sure that everything was funtioning. He didn't even want to take a tip that offered him afterward. I noticed the "tip" indicator on the box was perfect even though the box itself had some dings. But this doesn't really matter because they pack in 3 different boxes before it's shipped. So the interior box was perfect. I have to say a big thanx to Steve(sales), Jamie(customer Service) and Mike(in financing) for a great experience. I will definately buy from you guys again!
-Sam (****@****) if you have questions.
Forgot to mention I bought the Panasonic 50 inch PHD7UY and It's awesome. I bought it online with the warranty rso when they called to verify they didn't try to sell me anything extra except to ask if I had everything: cables, etc... I did so no worries. If you ask honestly and not rudely about inventory they will tell you the truth that they are a 3rd party reseller (as stated on their website)and are subject to their distributors stock... so they told me two weeks, I actually got it much earlier in 7 days."

"Totally-positive experience with price, delivery & customer service. Al Carter at Ext. 246 is by far the best New York salesperson I have ever dealt with."

"Poor inventory disclosure on their web site, which discloses every product as "Usually Ships Within 1 to 3 Days". After I made my order I received two days later a back order notice with a deliver of 1-3 weeks. As of this writing, the web sit still shows delivery time for this item as 1-3 days."

"One of the best internet buying experiences I've had. Item was in stock as promised although order processing took a little longer than I expected. The shipping company (Admiral) was professional and accomodating (waited while I unpacked and checked the TV over). The TV was in perfect condition and I saved nearly $600 over B & M stores."