"very satusfied customer
delivery great, equipment
was just as stated"

"I am very disappointed because I placed my order on line on July 30, 2012 but I have not received my merchandise as of yet."

"I've purchased over a dozen times from Burkett over the years. I am extremely happy with every purchase I've made. I price quote many items and they win quite a few quotes and help save me $$"

"I'm glad that most people had good experience with Burkett, but I had one awful one. Actually the only reason why I chose to shop at Burkett was because I saw the high rating they got on ResellerRatings! But maybe I was just unlucky. So here it goes:
I placed an order on 2 blenders about a week ago, they deducted my credit card on the spot. A week later, the items have not been shipped and they did not notify me or anything. I just got off the phone with their customer service, a guy named Omar - who obviously need to go through some more training before he should speak on the phone - told me that the items are not in stock and he doesn't know when it could arrive as Burkett is at the mercy of its suppliers.

He then proceeded to tell me that if I cancel my order now, I can get my money back in a few days. Then I said I still want the products, to which he replied, "Whatever." Great customer service. He then tried to recommend me some similar blenders of different brands, and lastly told me that if I wanted it, he could maybe contact the manufacturer and whether the product is available. I realized that talking to Omar is a waste of time, and I asked him to cancel my order. He replied all too heartily, "OK. As I said, you will get your money back in a few days." Seriously disappointing.


New updates:
After canceling an order that never came, and listening to Burkett's Customer Service-man Omar speak at length making futile comments, I received an e-mail this morning saying that they found the stock for the Hamilton Beach blender I had ordered, and if I still wanted the product, they told me I should place an order again. I have more dignity than that. Burkett might offer the cheapest price, but I'd rather order from WEBstaurant than purchase anything from Burkett. "

"Very satisfied with our experience on the web site."

"BURKETT HAS EXCELLENT PRICES AND THE SHIPMENT TIME IS VERY SHORT. I REALLY RECOMMEND BURKETT EQUIPMENT"

"Purchased a new ice machine for our church this past week, and dealt with AJ in sales. Super-knowledgable and extremely helpful. Definitely recommend this company to anyone purchasing kitchen equipment. Completely satisfied with the entire process, start to finish."

"Product arrived and has performed as advertised and ordered."

"I purchased 3 items on 12/15/2011: a Star-Max charbroiler, a Cadco 1/2 size oven, and a 30" x 72" work table. Everything went along fine until I received them.

The charbroiler had cracked and broken cast iron parets. No problem, I could still use as is. Just would have been appropriate business to have told me when I ordered, and let me decide to buy or not.

The 30 x 72 table had been sawed thru by employees who used the table as a work bench to saw wood used in the shipping container. I complained ands did receive a $55 + refund on the purchase price of 231.20. It still left the table damaged and worth very little. Its in the grage where I will use as a worek bench.

The Cadco Unox OV250 oven was sold to me as a Half size oven. It is a 1/4th size oven. I have little use for this in my Food truck. It will stay in the home gathering dust. A flagrant lie, regarding the oven.

I would never purchase again from Burkett. I have found that their slaes people, the ones I dealt with, have a weak, at best, knowledge of what they are selling. Very bad and expensive experience.
"

"Great service and a timely delivery."

"reps were friendly and helpfull, price was great, delivery on time and accurate, overall a great experience"

"One of the best customer service departments I have worked with. I have been in this business over 35 years and I am very impressed. I would recommend this company to any who need their products. Thank you Dennis Sophisticated Affairs, Consulting, Liquidating and Equipment Personal Shopping."

"The experience started out very good. It seemed like they had the product that I needed. So I ordered it. Then the challenges started. The equipment received was not the items ordered, so I rejected the shipment, then came the phone call to customer support. This was the highlight of the transaction, Adam did the best he could and even found out that the stock count for this item wrong as well as the wrong part. The main challenge was it took over three weeks to get the credit back from them.

If you have time to wait, then possible deal with returns and credits, without getting the parts you need. Be my guest and use them.

I hope this was an isolated experience specific only to me.
"

"I have made 2 purchase from Burkett and I am very please with my purchase they have great prices and the free shipping I will continue to to shop there for all my restaurant needs"

"Very pleased with the service and purchase. The item was shipped
so timely and came exactly on time. Wish I had found out about
them a long time ago. Have already told people about them."