"Terrible customer service. Very unresponsive. Don't waste your time. They will charge your account for items not yet shipped and for items that they don't even have in stock!
Spend a couple bucks more and get whatever you need from a different reseller. I don't want others to go through with this firm that I and apparently many others have endured dealing with this company.
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"Still waiting for refund on items that were never shipped. Order placed on 02/28/21. Currently seeking a legal remedy. "
"I ordered a bumper in July then didn’t receive it till the end of September almost October and then received the wrong bumper and can you get them to return my phone calls or my emails or fix the problem basically stole $1000 for me plus wasting my time I am completely dissatisfied and will never use this company again this is the worst company I’ve ever had to work with"
"I was looking for a couple of bubba ropes to use, as we had a lot of snow in the forecast for this winter. It took over 2 weeks for the large one I ordered and a month for the small one to arrive at my place. Your customer service was very fast to respond to emails and price was great"
"So, I ordered my bumper on the 15th of January; then I get an email that my order was canceled on the 12th of March. Ok, that **** but, I will just go direct with the manufacture when I get my refund. Well on the 16th of March I get an email telling me that they are sorry for the delays and my bumper will be shipped out as fast as possible. It's the 24th of March and I haven't had a refund so, I guess my order is still valid. I would love to call and talk to a human for clarity but due to COVID, the recording states to send an email in. I hope they read this and give me a call. "
"I put in an order for a new front bumper on 11/19/2020. I received a call that evening confirming my order and was advised that my bumper will ship in 3 to 4 weeks. On 12/18/2020 I was told by BumperSuperstore that "the manufacturer is busy and didn't receive the order". No apology or explanation offered. After a few frustrating emails back and forth still with no apology, empathy or explanation, BumperSuperstore offered to cancel my order. So long story short, I loaned $1,400 to BumperSuperstore for nearly 5 weeks with absolutely nothing to show for it but extreme frustration. I took my business to a competitor that was able to take care of me."
"This company is a total scam, they will do anything to scam you out of your money. After a week of not shipping i cancelled and ordered elsewhere, they confirmed it was cancelled and then shipped 2 days later. I refused the item and they still billed my card 2 weeks before shipping. Would not refund had to dispute with card company. Warn told me they dont even supply them and dont know how they get their products, they are investigating. This company is very, very dishonest."
"The light I ordered was on back order and know one told me until I called so I canceled it the the bumper was late had to call and ask about that so just call them to see if they have what you want first "
"I ordered a step bar for my truck and it was supposed to be "Free Shipping" After a few days, I received an email saying that my location made the shipment cost $270. What I learned from the WEB is that the step bar was over-sized which required it to be shipped by freight and that was the real reason for the cost. I was mis-led by the advertisement of "Free Shipping" and that the location was the problem. I wont purchase from them ever again."
"Great service, products, and price! We are very happy with our purchase."
"WELL A FOLLOW UP WOULD BE NICE. I CAN BE REACHED AT ***-***-****
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"I made it very clear my situation was complicated due to constant travel for work, that I could pay for the bumper, but wouldn't know where to ship it until it was actually ready. CJ with customer service or sales assured me numerous times that that would be no issue, that bodyguard (bumper i bought) checked with her after completion of bumper for shipping information. I went ahead and payed for the bumber, 30 inch lightbar, and 2 sets of fogs. I repeatedly asked CJ (bumper superstore) that nothing could be shipped to the address I had given her (gave address to where I was that day just because they needed one to process the order) because I had already left. She once again assured me there was nothing to worry about and she would check back when it was ready to be shipped and get updated information. Thats where everything on their end stopped. After 2 days I get a call saying my 1400 dollars in lights had arrived at the old address, an rv park 6 hours away. I had to drive 12 hours to get my lights that were never supposed to be shipped to that address. I emailed cj and she just said..."yes they've shipped"... I told her I was not there any longer and thought I had made it clear to not send anything until an updated address was given. No apologies, nothing. 2 more weeks go by and the rv park once again says they have a bumler now trying to be delivered to me! I asked CJ and she said she had tried to contact me, (which was a LIE!) And she even admitted she gave bodyguard the go ahead to ship my 1700 bumper somewhere she knew I was no longer at! I finally get them to re route it to where I am now, the bumper shows up with the wrong cut out for the lightbars, with only 1 instead of 2 because CJ with bumper superstore changed my order(probably didn't notice, but still) when I originally made my order and wanted to change the type of lifhtbar I originally bought. She made up a new order but didn't correctly but the same information as the original. Complete joke, all very straight forward issues, but it boils down to bumper super does not care the second after they get your money.
I wish I had just ordered from bodyguard directly, because all bumper superstore did was mess up my order and inconvenience me immensely. Over 3000 dollars spent and almost a month of waiting and I have not a single good thing to say about my experience with them"
"my products arrived in great condition and super fast. so happy with the outcome of Bumper super store "
"great pricing on my ranch hand bumper , at first not happy with the shipper they used but the shipper came through and delivered on Friday after having the bumper in there facility all week.
install was straight forward need 2 people for sure 3500 RAM legend bull nose bumper."
"Great people to deal with, parts fit perfectly, well made!"