"Ordered $2800 worth of stuff and they waited several days to “confirm” my address. I literally typed it in to order it. Now it’s delayed from Friday to Monday. Ruined my plans to set it up over the weekend. "
"These guys are not worthy of anyone's business. Worst communication. No concern. Do not believe what these good reviews are telling you; rather, go to the Better Business Bureau and read the reviews there. I purchased a pump and it was not working. They will not take it back. I am in a game of send it back as many times as they send it to me. Horrible experience. "
"I ordered the product shown in the photograph, specifying a 1/2" port. As you can see in the photo, it's 3/4". Thomas at BulkReefSupply insists they shipped what I ordered. Totally unapologetic and unhelpful. Hopefully this place will go out of business soon. Consistently bad reviews. Wish I had checked the reviews first.
Well, apparently there's no way to insert or attach a photo. Grr.
Vince."
"My followup with their customer service with regard to sale prices not being reflected accurately in their shopping cart went ignored. There are plenty of other outfits capable of meeting my aquarium needs...I'm done with them."
"Up until this point I had a great experience with BRS. However, when they refused to accept a return of a Hannah Checker with a known design flaw that was not disclosed, I was really surprised. I will NEVER EVER use these guys again. The go on an on about their no hassle return policy, but in reality it's a joke."
"Charged for express shipment but still will arrive 5 days later than promised. Once came without part of an order. Just glad I didn't buy anything like lights. Unapologetic and rude on customer service end."
"Will not ship to different billing/shipping address even with PayPal payment. This is not medieval times!!"
" got a reactor from brs and with in a hour of plugging it up it started making noise. Well I i got in touch with brs about it and they acted as if they didnt want to help me out any. After trying time after time to get them to help me with it and to send me a new motor they blew me off to the maker of the product instead of sending me a $14 motor to replace the bad one. This began my never ending hell. I have been fighting with the maker for ever now to get a motor for this thing. I sold my old reactor and cant go without one I thought I could depend on the lifeguard reactor and if they were like all the other places I have ever dealt with it would had all been fine. they could had sent me a $14 replacement motor and I could had sent the old one back. Well after this going on and on the motor finally went out. I even let brs know and lifeguard that the motor had bit me with electricity and neither brs or lifeguard seem to care at all and did nothing to try to get this fixed asap. I finally had to buy another reactor so I can have one that works. I also had to buy the $14 motor myself and this will be the last transaction that I will have with brs. If they dont care any more about their customers then they have shown me then I wont deal with them. I will do my buying from saltwateraqurium.com from now on. I have had 2 things that have gave me problems dealing with saltwateraquqrium.com and they have both times went above and beyond to take care of me and fixed both issues. I know that there will be issues with things from time to time if you buy enough stuff, to me the important thing is how a place treats me when that happens and brs has shown they are not the place to shop with because they dont care. They figure customers are a dime a dozen i guess. Good luck people and I would run from brs and not go through what I am still over a month later going through. Learn from me!!!!! "
"These guys are great from helping you find what you need to getting it to you quickly. Wish more company's was like this!"
"After getting into the saltwater fish keeping hobby and watching many hours of the excellent content they publish on YouTube it only made sense to purchase our next tank from them. After placing the order and being charged we waited two weeks before asking about the tanks whereabouts. Per the website it said it would ship in one to two weeks so we weren’t impatient. After inquiring over email we quickly learned a few hours later that they cancyour order with yang explanation. After that we learned from the company doing the drop shopping that there was a price increase that went into affect and instead of talking to us they simply canceled the order and we never heard from them again. In short use this company only for their free content. Give your money to companies with brick and mortar stores that care about their customers. "
"Wasted time, I ordered 3 times and order wasn't shipped. "
"Thank you guys so much for all the hard work you do! The videos seem to just keep getting better! I truly love calling in and talking to the customer service members on the phone! Keep up the good work and tell Ryan to keep the videos coming. My family truly appreciates what you guys do and the support we have received from your company!!!"
"This company is far from the best. They do not stand behind there products like the other reviewer said if you look ar there own website they state that you do have to send defective products back to manufacturer because they know the product better then they do. Well that says something right there. I don't expect them to know everything but you should be able to get a replacment from the company that sold the product if a product doesn't work. But they don't have to because they can hide behind a keyboard and not have to deal with you face to face.there are many good internet company's out there this just isn't one of them. As far as there videos they are marketing tools. I have yet to see one that is just informational they are always selling a product. Just a bad company."
"I love this site. And I have not had a bad experience to this day. Very happy"
"This is an excellent company to order from if you need supplies for your aquarium hobby. I have placed dozens of orders over the years. They rarely mess anything up. The times they have they corrected it promptly. "