"I have had the exact same experience as the other 2 guys that posted before me. I already reported this site to the FTC because I have not received shipping conformation in over 10 business days and they keep sending me the same initial order confirmation email 3 times in a row. I called them 4 times in a row in the span of 3 days. I sent them an angry email and left them messages an they are not responding. They may have answered or not one time but they hung up which tells me they are ducking my calls. I also just called them and their number doesn't exist anymore. I have not received any feedback from them at all and i placed my order over a week ago. I don't know what kind of business these people are running but if you are having the same trouble I advise you to report them to the FTC by calling them or filing a complaint online on their site. In fact anyone who is reading this should report them to the FTC because I'm sure by now this site is a scam and in order for them to be prosecuted and to have a case against them they need to have a substantial amount of complaints so please go complain about them. I strongly advice to spare yourself the trouble and not do business with these thieves because believe it or not they charged my credit card for my order which shows these guys are still active and taking money which means scam."

"I had the same experience as Winston713. I waited for a few days after he said most packages arrive. I have never received a shipping notice nor any answer to numerous emails and phone calls. I have filed a claim with Paypal and hope I get my money back. I don't understand how there can be positive reviews from some people and others have been scammed? Good luck if you buy from them!
Unfortunately there isn't a way to leave no stars."

"Butane lighters by bugstore is the most unprofessional business I have dealt with. They claim delivery within 3-10 days. It is now almost 20 days and I have had to open a claim with Paypal. Buyer beware! I doubt I'll ever see my products or a refund."

"I ordered a lighter from bugstores.com about 3 months ago. It arrived in 5 business days and was very neatly packed. They also included a free butane refill plus an additional free refillable lighter. I use the lighter I ordered almost every day and it's never had a problem. Couldn't ask for a better experience."

"speed: ordered on 8th, arrived on 16th.
communications: email when placed order, when received, when shipped. i called for an order update on the 13th and got an answering machine. left message asking for status and did not get a reply.
product: ordered a monarche brand lighter, got a similar lighter that is "honest" brand. it looks nice and it lights but it is not a monarche.
packing: fantastic is all i can say. you could run it over with a car and it would survive.
overall: going to take away a point for not having someone to answer the phone or at least return my call or even send me a status update email. taking away another point for sending me a similar item but not the item i ordered and not telling me or giving me the option to say yes or no. giving back a point for packing it well and sending a bottle of butane and a crappy bic lighter knockoff that says bugstores (but hey it is a freebie)."

"In terms of speed; Amazon is a learjet and Bugstores has never heard of the concept of flight. After 1 week without promised shipment notification (or any other correspondence), I called and inquired to an unhelpful, unapologetic young man and surprise, the lighter is being shipped today to the BILLING address. They didn't have the SHIPPING address that they (themselves) verified in my order confirmation. I had to tell him that 3 times before he changed it. According to the tracking number, the package is still in New York City and has been for 3 days. I give them a thumbs-down. I perceive Bugstores as lacking a general sense of healthy business and customer satisfaction. I know they aren't the shipper and that isn't their fault, but there are plenty of faster shipping options.

Update: Product delivered on April 22, 2010. Packaging was sufficient for such a small item. Included was a bottle of butane and a regular "Bugstores" labeled lighter. The Monarch brand Switch Flame model lighter feels sturdy. It usually takes at least 2 clicks to produce a flame. The one malfunction is the red flame advertised is actually blue on my lighter."

"I ordered a cigar lighter from this firm. When it arrived, there was a similar lighter as well. A note explained that they had noticed a "cosmetic defect" on the lighter. As it was the last in stock, they apologized, and included a second lighter to compensate. It required a magnifying glass to find the "defect."

It's not often that I encounter a seller with this much integrity."

"A good experience all around. Merchandise was as advertised, and was shipped promptly. Communication was good."