"If I could rate Brylane Home with a zero star I would. I received a catalog that showed my item is $19.59 but when ordering then item comes up as $68.00. After emailing several times asking them to honor the posted price in the catalog I was told to call them. When calling them they told me the price was $68.00 and the catalog is wrong and they would not honor the posted price. It is not mystery why they have such low ratings and for their customer service. I told them to take me off all their mailing and email lists and I don't ever want to hear from them again. I am done with this company."
"Placed an order online. Brylane Homes sent me the wrong item so it had to be returned. They did not reimburse the original shipping cost ($13.99) which is penalizing ME when they couldn't take the step to ship me what I ordered . This is horrendous and and unacceptable and after years of shopping with them (never had to return anything before), I will never shop with them again. "
"I have bought many items from Brylane home, and have had much success with bedsheets, however, they have had frequent “back orders for products- most recently the 4-Tier corner shower caddy. After multiple delays in shipping, it finally arrived in a box that appeared opened, retapped and mis-shapes. The caddy was also missing vital components like the internal spring which creates the necessary tension to keep it in place, as well as the end caps, it is virtually useless, and I have to send it back!!"
"This company’s products are horrible! Bought a gazebo not even 5 months ago and it’s already down on the ground! I wish ai could share the pictures! First it came missing some parts. When I contacted them they didn’t offer any replacement solution! Them after one good rain in Southern California where it seldom rains the next morning I find it all broken laying on the ground!!! And of course they cant offer me any refund! This company clearly doesn’t stand by it’s products. I will NEVER order ANYTHING from this place again!!!!!!"
"My order showed item in stock and would ship within 7 days. Four days later I receive a reply to my status inquiry that it was on back order and a ship date wasn't available. I asked for cancellation. The Cust. Rep. couldn't provide confirmation that it would be cancelled. She explained it was a third party doing the shipping and that she sent them an email request to cancel. I asked for the third party's contact info. so I could cancel it myself, but couldn't get it. Then she said she was going to get her supervisor on the phone to confirm the cancellation and that's when she either hung up or the call dropped. There is no email address to communicate directly only a form, so tracking communication is impossible. The number they have listed with american express is bogus, belongs to a person in NY, who said had no connection with the company. I am trying to cancel through PayPal or AExpress at this point. "
"Paid for 2 day shipping 2 days ago and my order hasn’t even shipped. Customer service is rude and useless. "
"Terrible customer service. Rude. Purchased a table online, the table arrived damaged. They refused to exchange because I used Paypal. The only way to get a refund (which is not what I wanted )was to return everything I purchased in that order. I was yelled at and treated very disrespectful. Going through a dispute,letting Paypal handle it from here.
I will not purchase another thing from Bylane home,Lane Bryant or any other affiliates. "
"Called in cyber Monday, just for the coupon, overcharged my account. By the fifth phone call I thought I had everything worked out so they told me. One operator told me one thing and then another something else. Supervisor didn’t care that I have been a customer for over 20 years so I’ll take my business to Wayfair. "
"Tried to place an order online which appeared to not go through... received no order number nor confirmation email and when I signed into my account it said there were NO current orders. I placed the order again and received an order number and confirmation email. Lo and behold I started to receive bits and pieces from both orders. As this company does not see fit to put order numbers on the shipping paperwork I could not even figure out what belonged to each order and had NO order number to reference the first order. I ordered a bedspread and received a postcard that it is back ordered until November... but I ordered it twice so are they both back ordered ???? Of course, there is NO order number so I don’t know which order they are referring to??? This is either the most disorganized and mismanaged place I have ever had the displeasure of encountering OR they purposely do this in order to confuse people so they can rip them off more efficiently."
"I am amazed these people are allowed to do business with anyone!!!! Their customer service people are so unprofessional and very immature with big egos! They double billed and will not correct it. The boy I talked to was very combative. I would never hire anyone like him for my Company. Their quality of merchandise is .99 store quality. Shipping took forever and now this. Should have read reviews first. Do yourself a favor pass on the aggravation. I plan on letting everyone I know about this place!!!!"
"Be sure when ordering its what you really want. If you don't have a Brylane account your experience will be AWFUL! Keep a record when calling. Just by the tone of few CSR's, they have no pride in their job (eating or chewing) while talking. Seriously! The tone of the voice says it all.
Returned items and filled out back of the invoice listing items in place of return. Don't think they even bother to look at what I wanted in place of my exchange. They just refunded me. Guess business is not that important to them.
Takes a a little over a mo for a return. "
"They messed up my email account, ripped me off for 500.00 even though I returned their poor quality furniture.. do not buy from this company"
"Spoke to Brylane Home today. i purchased 4 chenille bedspreads and just washed tow of them. they are literally falling apart. I called and was told if the item had been washed they would not take it back. Who puts anything on their bed that has not been washed? They will not take the other two back as I have had them more than 60 days (I am in the process of moving and have not yet unpacked. I have spent a good of money with Brylane Home in the past year but will no longer do business with them. A company that doesn't stand behind the products they does not deserve a loyal customer like myself."
"I purchased an outdoor rug and had it outside for about 2 months. The rug faded terribly to the point that it is now 2 different colors . Called to let them know and they said it was more than 60 days since I had purchased it and would do nothing about it. Will never purchase from this company again since they do not stand behind their products and their products don’t meet quality standards. Wish I had read the many bad reviews before I bought the rug. Also the rug was quite expensive and definitely not worth it."
"I ordered some shams to match a bedspread I ordered earlier. They came but looked like they were manufactured a century ago. They were faded and not of the quality advertised. Now I have to wait for a long time, I suspect to get a refund. I'll just file a claim against them. These people should not be in business. "