"I shipped my receiver to Brighton TV (BTV) for repair in January & in April I'm still without any idea when I'll get it back. They rarely answer their phone. I've emailed 5 times without reply. I sent my receiver here for repair because my warranty company directed me to them. At this point I'm not sure if I'll ever see my precious receiver again. AVOID AVOID AVOID THIS COMPANY!! I CAN'T SAY THIS ENOUGH!
UPDATE 3/29 - I received a call from BTV finally. It was a techn named John who angrily indicated he had saw my review & demanded I remove it. I told him I would do no such thing. After much discussion he said they had my unit repaired & it would be sent via UPS. He gave me a tracking number.
UPDATE 4/5 - Unit is still not on its way per UPS. I called BTV & was told that UPS "hadn't come out for pickup". I called again & they indicated UPS had said it would be a special pickup since the package was too heavy?? & it would be an additional $10. Still wondering if this will ever ship..
UPDATE 4/10 - I finally got my receiver on Friday after waiting 4 months!!!!! It was shipped w/out any protective plastic/bubble wrap in a box with peanuts. Peanuts shouldn't be used w/electronics as they can get inside the unit. Upon taking the unit out of the package I noticed it had been dropped on it's right side. Despite my reservations I connected it up...IT DOESN'T WORK! I still get no video. So I waited 4 months for nothing. Very unhappy, I decided to give BTV one last chance to do right & at LEAST refund my shipping of $47. I called & spoke with John, the guy who had yelled at me before about my review. I asked for a refund of $47 since they had not repaired my unit. John was very angry. He utterly refused to work with me, in fact he indicated he would PURSUE LEGAL ACTION AGAINST ME for my review here. I immediately filed a complaint with the Better Business Bureau after hanging up. I have also initiated a formal complaint with my warranty company to have BTV permanently removed from the list of repair centers. So just to recap:
"CUSTOMER SERVICE"
1. They will keep your product for months.
2. They answer their phone less than half the time.
3. They won't ever return a single voice mail that you leave.
4. They won't ever answer a single email that you write them.
5. They will give you various status on your product depending upon who you speak with.
6. They hung up on me (once when I tried to get my warranty company them on the line.)
7. They called me & directly demanded I remove/edit my review of their company.
8. They threatened legal action against me if I updated my review further.
"SERVICE" OF YOUR PRODUCT:
1. They do not do diagnostics on your unit to ensure it works completely before shipping it back to you.
2. They will just throw your expensive electronic equipment into a box with peanuts, not wrapping in plastic or bubble wrap to protect from water/moisture/drops.
My advice to you is to once again STAY AWAY FROM THIS COMPANY. If you have the misfortune of them working on your product & you wish to post a review here then don't use any sort of semblance to your real name if you don't want someone from BTV to call you, yell at you & threaten legal action. & just so we're clear here, if I was the one who paid for this "repair" I would most definitely be filing a legal claim on them but since it was my warranty company I have no such recourse. I'd suggest anyone who has dealt with this company in an unsatisfactory manner to file against them in small claims court. It only costs about $50 I believe & BTV should be held responsible for their failures.
I'M 42 YEARS OLD, I HAVE DEALT WITH HUNDREDS OF COMPANIES IN MY DAY & THIS IS THE **WORST** COMPANY IN REGARDS TO CUSTOMER SERVICE & SHEER INCOMPETENCE I HAVE EVER HAD THE MISFORTUNE TO WORK WITH! "