"I placed an order for 2 lithium batteries in mid March. Since it was considered “hazardous material”, the USPS stopped my shipment somewhere in Ohio. My order sat there for 18 days. The USPS did nothing after several inquiries. I contacted Mike at BrightGuy, and he took care of everything. He got my shipment released. All this was way above and beyond customer service. All for a $11.00 order. I highly recommend these guys!"
"They gave me great advice over the phone, then I place my order online. They shipped my order quickly and I got tracking by email. Got my light in a few days. That’s BrightGuy for the great service!"
"An immature, egoistic family run business, they don't know how to talk to their clients. They just hang up on you, I support small business, but when you cannot respect your clients, you don't deserve business. There might be issues but you find solutions. Not back out of orders and hang up. Disappointing. I lost a client because of them."
"I ordered a Streamlight Wedge and Bearclaw and they arrived quickly and safely. "
"Excellent website, very easy and intuitive navigating. Great prices on parts and shipping and Very Fast shipping. I found the small parts I needed to repair my work flashlight here quickly ordered them and they were shipped the next day. "
"After my amazingly great experience with Brightguy, I was glad to find this site so that I could do a review on them. I was looking for a small powerful handheld flashlight that would light up the night. I googled bright flashlights and Brightguy was one of the sites that came up. I checked out 4 or 5 other sites, and kept coming back to theirs. Their site is very user friendly and has filters to narrow down and find exactly what I wanted. After finding 2 lights I really liked, I was about to order them online, but wanted to talk with a representative about my choices and any other options I may have missed.
Their customer service is over the top excellent. I talked with Greg who was so incredibly informative about every flashlight they sell. He was a pleasure to talk with and helped me decide what to buy. He reviewed all the specs with me on every light I was interested in, to help insure each was the right flashlight for my needs. He also said that if I wasn't happy with anything after I received my flashlights that he'd be glad to let me return them for a full refund. I had called about ordering one flashlight and I ended up buying 4. I received them in 2 days and I couldn't be happier. They are all exactly what I've been on the hunt for, for a good long while. Brightguy.com is truly all about customer satisfaction. Their products are top of the line. Their product knowledge and the personal attention I received led me to "wanting" to take the time to write a review . In today's day and age, they are a refreshing throwback to the way things use to be. Everyone looking at reviews for flashlight products should give them a call and see for yourself. I was over the top impressed with their products and personalized customer service. A+++ These guys are a perfect 10, as are their products. Great job and thank you Greg.
Dean from Maryland "
"Everything quick and efficient and sent everything correctly. Smooth from start to finish!"
"Everything was delivered on time and exactly as illustrated on their webpage."
"Quick and accurate delivery of what I ordered"
"Easy to navigate web site and the shipment arrived on time."
"Very nice flashlight for the price. I wish I would've went ahead and ordered the charger and rechargeable battery. Other than that I'm very satisfied with it."
"Order was processed and shipped promptly. "
"Order was delivered earlier than expected, and shipping was free."
"This is my third transction with BrightGuy and i have had no problems with them thus far as for this trans action no problems no hassels that grat service, i could definiatley recommend them to a friend. "
"BrightGuy had best price found for item. VERY fast delivery. Impressed all the way around!"