"I had a wonderful experience with Briefcase.com. My product was beautiful when it was delivered, everything I had expected. I had several questions throughout the ordering process and my questions were always answered in a polite and timely fashion. And the best part was after much comparison shopping in regards to price Briefcase.com had my product at a price that could not be beat. "

"This comment is from someone who NEVER writes reviews like this. However, I am NEVER this thrilled with an online purchase!

I shopped a dozen different stores across two counties and three malls looking for a good quality, rolling, LEATHER laptop bag. I was prepared to pay two hundred dollars or more if I found one, because even though they weren't leather, most of the nicer bags I saw were priced over $160.

Then I searched online and came across Briefcase.com and found the McKlein rolling leather laptop bag, and it came WITH DETACHABLE WHEELS! Furthermore, I ordered it for a little over $100! With FREE SHIPPING! And then, not only did I get it FAST (about a week), I LOVE IT! It is the nicest bag I have ever seen, having shopped and shopped and shopped.

I really can't tell you how THRILLED I am with my new bag and with Briefcase.com. I will recommend you to everyone for any kind of briefcase, bag or luggage. Your descriptions are thorough and you provide excellent service, great products, and outstanding prices.

May your company be blessed with success! Feel free to use this, in whole or in part, in any way you see fit.

Thank you very much!

Patrick S.
"

"The items on this website are shockingly misleading. You can unknowingly order a completely wrong item because the website will list a photo for a different product. Unfortunately, the customer service refuses to acknowledge and correct the error. "

"BRUTAL


Said they'd ship in 3-10 days. I ordered May 15th and it's June 7th and I still don't have the item.

Apparently after it's sent out, it's not their problem as I quote customer support.

"There's not much we can really do as this point. Your option is to call USPS."

Really ? Since when does the customer, purchaser and recipient have to do this?

I will never buy from this site again. Waste of money and time and I have yet to even see the product. "

"Good price on my particular item, product shipped as promised but slooooowly and scratched. The slow shipment was particularly aggravating since the item was listed as "in stock" and "ships next day" but I did not get a tracking number of 5-6 days and customer service could not be bothered to respond to my email. When the order finally arrived I discovered that this was a drop shipment from the supplier (Floto imports) for ~$100 less than the price on the supplier's web site. Not sure if the lower price is because this is an undisclosed "seconds" item or just a coincidence. In any case I am likely to scratch the briefcase just as badly within weeks of using it so I will not bother with the hassle of the returns process and another long wait. Overall this was an OK transaction because they shipped what they promised.
"

"Easy to use web site, good customer service people, fast shipping."