"I have since received a full refund from the company."
"5 star rating very satisfy with supplier would recommend them to every body have already to my friends"
"I am truly disappointed with Brideslee.com. I received the dress that I have ordered via the website 2 weeks ago. To my disappointment the workmanship of the dress is very bad, and it doesn't fit my body even I have given them the correct size. I have sent a photo to them and ask if I can return or exchange for a new one. Till date, I have yet to receive email from them.
If Brideslee is not planning to response to my email, I would love the share my this indecent shopping experience with the public. "
"I wanted to write you about my order.
I was very disappointed. First of all, the dress was not Royal Blue but Navy
Blue (which by the way is my least favorite color). It did not look at all like the chart.
-The fit was terrible. I gave the correct measurements of my breast and the
seamstress put the breast area way up to high. Also, when putting the dress
on they squash my breast!
-The straps were also too short.
-And last but far from least the lining hung over the inside bottom of the hem.
I have taken the dress to a professional seamstress so she can try to alter it.
She has had to remove the rhinestone and tear parts of the dress apart to redo.
I had spent a lot of money with your organization and will not refer anyone to brideslee
In the future."
"Alyssa Gurule is a convicted felon. Your shop is fine as long as she doesn't try to do business there. Sorry for your loss."
"NOT A SCAM...
I had already purchased but not received my dress when I read the previous two reviews and my heart sank. I worried myself sick that the site didnt even exist let alone what I would receive, But this is my experience-
Two weeks after paying for my dress I received it so I was very surprised at the quick turn over. Yes it came in a small package (duh free postage) so it IS wrinkled (nothing a coat hanger or a steam/dry clean wont fix), sure it has some things I want to fix up, the occasional loose strand of stitching etc. I will also be replacing the petticoat & tulle for something more comfier as that is too synthetic for my liking. But overall Im very happy with it. The detail on the bodice is even better than the picture and is embroidered straight onto the bodice, its perfect & the fit is perfect to my custom measurements, which is what matters most.
I wasnt expecting a $10,000 dress for $200 but I definitely feel it was money well spent. If I had the money I would have been happy paying over $1000 for my dress in a shop. Maybe others havent had such a great result but I'm glad I took the risk. My only advise, leave plenty of time so you can do your alterations (or find another supplier if worst comes to worst) but dont fret over others negative reviews, you cant please everyone."
"
PLEASE STAY AWAY FROM THIS ONLINE SHOP!!!! This is the worse company you will have to deal with....I purchased a dress and tiara from their online shop and the tiara arrived broken and the dress dirty, damaged, too small and was so poorly tailored it's not fit for anything.
I contacted the customer service about the problem and they ask for pictures which I sent, but they said that they can not do anything about it and all they want to offer is $20.00 refund. Now what will I do with 20.00 when I paid 300.00 for this product.
This cause so much emotional stress because I have to scramble to find a dress for my special day.
"
"Summary : A wedding dress was ordered from Brideslee.com on 8th April 2012 . We gave each details about the size . We paid 195.37 dollars including the express post . The dress turned up in a small packet that we didn't have a clue that it could be a wedding dress. Absolutely terribly it was packed . The receipt on the packet said it was a skirt, SCAM 1 . The value for the item was written as 35 dollars , SCAM 2 . The dress was soooooo different from the dress was shown on their web site , SCAM 3 . The quality was terrible . The fabric was a kind of fabric that you wouldn't mop the floor . The bids got broken, the stitches were r?pped cos of the terrific package . There was marks on the dress , like highlighter, SCAM 3 . The dress was the way too big , no chance for it to fit me .No alterations would be a solution to fix that dress . NIGHTMARE , NIGHTMARE , NIGHTMARE !!! I still keep the photos , the receipt and the package as proof . If you wanna see them , please let me know as writing a comment here , so I can send an email in no time . They buggered my special week before our wedding day which was on 12th. May/2012 as I had just less than one week to find a wedding dress , so stressful moments that I don't wanna remember AT ALL . I HATE THEM .
THIS WEBSITE IS USELESS . SCAM - SCAM - SCAM ......
BE ALERT !!!!!!!!!!!!!
They have no interest , whatsoever about customer service . Just CHEATINGGGGGGGGGGG .....
ATTENTION PLEASE !
THIS IS MY "SECOND"REVIEW FOR BRIDESLEE.COM . MY HUSBAND , MYSELF AND OUR FAMILY MEMBERS COULDN'T BELIEVE THE LATEST SITUATION BETWEEN US AND THEMSELVES . YOU WILL GET SHOCKED !!!
I WOULD LIKE TO SHARE EVERYTHING WITH EVERYONE .
THEY SENT ME AN E-MAIL WHICH SAYS :
" Dear Dilek Yayim,
Hope everything is fine with you.
I am Julia,the leader of the customer service team.I have learned your issue form Cherry(Sorry for the delay,because I just come back today from the sick leave ).At first ,i am sorry for the disappointment caused .I will follow your case from now on.So please don't worry about it .Meanwhile I have criticized Cherry very severely .Of course,I also have responsibility on this matter.Whatever I am extremely sorry for all these .
If you do not like the dress,you can send the dress back,we will give you a full refund or we will refund you 165.37USD,meanwhile you can keep the dress received .:=)
About the reviews on resellerratings ,the I personally hope that you could delete or modify it because, as you see, I am making every effort to do what I can do to make you satisfied and offer you the best solution if possible, thank you for your understanding.
I apologize for the disappointment caused again and I will try my best to solve the trouble for you.
Looking forward to your early response.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
AS YOU READ ABOVE , AFTER A LONG TIME , AFTER LOTS OF CORRESPONDENCES WE DID WHICH DIDN'T CONCLUDE POSITIVELY , THEY SENT ME THIS E-MAIL ON THE 11TH SEPTEMBER 2012 , WE DID GET SURPRISED , YET , TO BE HONEST I DIDN'T BELIEVE THAT IT WAS GOING TO WORK THOUGH . AS YOU READ , THEY WANTED ME TO DELETE OR MODIFY THE REVIEW I WROTE ABOUT THEM ON THIS WEBSITE . I TOLD THEM I WOULDN'T DO THAT UNLESS THEY DEPOSITED THE RETURN . THEN THEY KEPT SENDING ME MAILS AS GIVING SOME SILLY EXCUSES .
THIS IS THE SECOND E-MAIL THEY SENT TO ME : ON 12TH SEPTEMBER 2012
Dear Dilek Yayim,
Thanks for your letter .
I do understand your concerns .I just checked your issue with our boss.We can refund you the shipping fee for returnging the dress after we receive the returned parcel .I hope it can work out with you .
Or you can adjust the review now ,then we will offer you a full refund .Meanwhile you can keep the dress received .It is ok for you .You can see that we really have good faith to resolve the problem .:=)
f Looking forward to your early response.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
AS THEY WROTE I DID REALIZE ONE MORE TIME THAT THEY WEREN'T GOING TO GIVE OUR REFUND .
THEN THIS THE THIRD E-MAIL I GOT FROM THEM : ON 13TH SEPTEMBER 2012
Dear Dilek Yayim,
Thanks for your letter .
Our colleague fo the billing team is on sick leave now.Once she is back ,I will apply the full reufnd for you .:=)
If there's any other question, please let me know.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
THIS IS THE FOURTH E-MAIL FROM BRIDESLEE.COM : ON 13TH SEPTEMBER 2012
Dear Dilek Yayim,
Thanks for your letter .
I truly understand your concern .But now our colleague of the payment team is indeed on sick leave.And there is also a little problem with our paypal account .So the only way is that we can apply the refund to your credit card .But it need the permission of our boss.He will come here tomorrow .Then I will give you a clear response.In this situation ,I really don't know how to express our determination that we really want to resolve the problem and offfer you a full refund .Maybe do you have a better suggestion under this situation which can make you happy immediately ?
In a word,the refund will be issued.I wil do my best to help you on this matter.But it needs some time .So I really hope you can understand this .
Looking forward to your early response.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
I SENT THIS E-MAIL ON 14TH SEPTEMBER 2012 AFTER I READ THEIRS :
Obviously , as you have done lots of times , you lied . You didn't solve this situation . I ll let you know that the best ( the worst for you ) review ever I ve written so far WILL BE PUBLISHED BY ME at the weekend . I ll make all the world know about you in a bad way once more , once more and once more . I couldn't save my money but I ll save for the others .
THEY SENT ME THE ONE BELOW AS A REPLY TO THE MAIL I SENT ABOVE :
Date: Fri, 14 Sep 2012 10:46:07 +0800
To: ****@****
From: ****@****
Subject: RE:FW: Urgent
Dear Dilek Yayim,
Thanks for your letter .
I checked this issue with our payment team ,now we got a solution .If the problem of the paypal can't be resolved in the next week.We will create a new link with the price of 1$.You can place a new order via credit card .Then we refund all your money through the new order including the 1$.I hope it is fine for you.:=)
Looking forward to your early response.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
AFTER THE FIFTH E-MAIL I GOT FROM THEM ,
" I JUST TOLD THEM TO ENJOY THEIR REVIEW . "
THIS IS THE LAST ONE I GOT FROM BRIDESLEE.COM
Dear Wish Flower,
Thanks for your letter .
I am really sorry to tell you that the problem of the paypal account is still unsettled .Maybe it needs a long time (about 2 months).We give you the hope then I destroy it .I understand that whatever I say ,you will no longer belive me .The only thing I can promise is that we will refund you once the paypal account is normal.So please allow me some times .:=)
Looking forward to your early response.
Best Regards,
Julia
Customer Service Team
http://www.brideslee.Com
I THOUGHT THAT IT MUST HAVE BEEN A JOKE . PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE ... BE CAREFUL ! PASS THIS REVIEWS TO EVERYONE YOU KNOW AND LET THEM KNOW THAT THIS WEBSITE IS A BIG SCAM . PLEASE SAVE YOUR MONEY , KEEP YOURSELF AWAY FROM THIS WEBSITE . THEY ARE ROBBERS , THAT S IT !!!!!!!!!!
I STRONGLY RECOMMEND TO LET EVERYONE KNOW HOW BAD THEY ARE . I AM GONNA DO MY BEST TO GO ON FIGHTING WITH THEM . THEY JUST WASTED OUR MONEY , TIME AS WELL AS I HAD TO WRITE TO THEM LOTS OF TIMES ALTHOUGH I KNEW THAT THEY WERE TELLING A LIE . THEY ARE JUST TRYING TO GAIN SOMETIME TO MAKE US BUSY WITH THEIR STUPID E-MAILS . DON'T LET THEM CHEAT ON YOU !!! THEY ARE ABSOLUTELY ROBBERS !!! I HAVE BEEN KEEPING EVERY SINGLE E-MAIL AS PROOF SINCE APRIL 8TH 2012 , THE DAY I ORDERED MY NIGHTMARE WEDDING DRESS .
"