"I placed an order today as a returning customer and Shanetta could not have been more helpful. I did not have all the information from my previous order and she was very sweet and patient with me as she figured it all out. I have been very pleased with the products I have ordered from Branders over the years and its people like Shanetta to take the orders and make it so simple that keep me coming back! Thank you!"
"Shanetta Black went above and beyond any service i have ever received. She was extremely knowledgeable about the products offered and took her time to assure the order was placed exactly as i ask. I will be back for more purchases because of the service i received. I will tell others to visit your site."
"I called with some questions around quantity price breaks and to get some sample products to assess. Shanetta Black was very helpful in answering my questions, and providing some preliminary quote information. I liked that Shenetta requested my phone number if we got disconnected to continue our discovery session. That is attention to detail for a customer service center and representative to have an interest in keeping the customer engaged and happy.
I have not yet ordered anything but the sample products, but wanted to share my positive experience."
"They have really good customer service. They were very informative and nice.
This made my buying experience very pleasant. "
"I received from great customer service during the entire order process. I was placing an order that had been done by someone else in my office who is no longer here, so I didn't have the order history to refer to. Shanetta was able to pull up my past orders and walk me through the process, including the personalization, pricing, etc. She was very professional, friendly, efficient, and helpful throughout the entire phone conversation. I highly recommend Branders to others."
"She helped me get my re-order placed in minutes, was aware of my shipping concerns, and the entire process start to finish took no longer than 20 minutes. I highly recommend Branders and Mariz!"
"I called Branders directly instead of ordering online because I really needed a little guidance with my product choice and I am not too computer savvy and was afraid to make mistakes. Shanetta Black was so helpful and patient with all of my computer questions so I would feel confident I was making the right choices and ordering properly. "
"I found this company doing a goggle search for mugs. Just completed a large order of picture mugs for my team and I am very impressed. They are very professional and a pleasure to deal with, I will order from them again. The person who helped me with my order was Antuan Smith. What a pleasant person to deal with.
To summarize, these guys rock!"
"Superior customer service from Shanetta Black! She was professional, friendly, and very knowledgeable about the products I was ordering. Her follow through with my order from start to finish was impeccable! The products arrived on time and looked great! I will definitely use Branders for again and would recommend them to others."
"The 9.5 rating is a disgusting joke. Go visit their Facebook and see their total lack of integrity or their ability to deliver a proper product.
Loads of customers waiting for refunds.
They're asking me to have 25% of future sales to keep the joke in a box that they sent me.
For your own damn good, just try something else."
"We ordered original design handkerchiefs for our school, and they came out great.
The staff (JODY ACOSTA) was very helpful, and made sure we got them in time.
Only issue is that nobody answered the phone the first time I called within the office hour listed on the website. However, we are very happy to have found Branders."
"Fast and efficient. Very easy to work with. Reasonable prices, good product and very nice customer support. I will use them again."
"I re-ordered 150 Cheetah tote bags from Branders.com and was very appreciative of the excellent service provided by sales agent Debbie Pajutagana and the fulfillment team. Debbie handled all the re-order specs for me and the team rushed the order so I would receive it in time for an event. I gladly recommend Debbie and the good folks at Branders.com, and will no doubt use them again. Oh, and our customers truly appreciate the bags. The first order was one year ago and our clients continue to bring their tote bags to each follow-up event. That speaks well of the product durability."
"Excellent service, turn-around and quality product. I ordered the 5-pack dice in the wooden box with our company logo and services on it. I was a little skeptical ordering on-line and was pleasantly surprised with the dedicated account manager, Aries Dimanalata, who went above and beyond to make sure to help me with changes to the printing and our shipping destination. He made sure everything went smoothly and our product arrived on-time. He made sure to continuously update us which was also appreciated.
When we received the product at our conference we were impressed with the quality. It was even nicer than we had anticipated. Everyone on my team loved them and gave them out proudly. We actually had people coming to our booth because they heard about the nice dice set we were giving away.
We will definitely be using Branders and Aries again!
Jessica K
Arch/Eng Consultant"
"Awesome service & staff is excellent! Thanks Branders.com! "