"Don't buy from bootbay. I ordered some boots for my dad. They called to tell me it was going to take 2 months for them to get here. Luckily my dad wasn't in any hurry to get them. 2 months later we called to ask where they were and they said it was going to take another month. We canceled the order and bought from onlinebootstore instead. Terrible service. Don't buy from bootbay."
"Worst Customer service!!!! so my husband and i needed new riding boots. When we recieved them my husband sat on the porch to try his on(we live on a farmette) he stood up walked around on porch and says they are too big we did not know ariats run big. so he put them back in the box and asked me to return them for a siz smaller. Next morning i mailed the boots out thinking this is going to be no problem. well...what we didn't realize is some dust particals were on the bottom of boots when he walk around on porch..they called said that these boots were clearly worn and they don't resell used boots...not kidding so after i tried talking to them and my husband did too they said they already shipped them back. then two weeks later we didnt recieve them back..so he calls and talks to someone and she is like well ive been waiting for a call back..call back for what??? they been sitting on this girls amandas desk for two weeks..hmm he argues with them again they send them back. we recieve them and look at the bottom no dust or dirt on heels or sides or in treads of boots just a small coating where he stood up and kinda did that push up on the toes..so brand new boots 130dollars spent n hubby doesn't have boots to wear. would never recommand this company to anyone ive been in retail for over 10years never seen such bad customer service..also if u do buy from them wash the boots before sending back so u don;t run into the same problem"
"Ordered women's boots size 7 and received size 8. I sent it back the same day and called them to ask how long is gonna take to get a refund and who's gonna pay for return shipping (it was their fault not mine). They told me 3 business days and to put return shipping receipt into the box and they will refund that also. 4 days after they received my return no sign of refund on my cc so called again and they told me the same: 3 business days. I ended disputing a charge on my cc cause I'm done with waiting. I lost return shipping though plus time for all the calls. Better don't waste your time buying anything from them."
"This place is a joke at best. They draw you in with great competitive pricing but that's about all they offer. Even if you pay the extra $20 for "express shipping" you don't see any progress with your order days after it was placed. When you ask for an update or just any info regarding your order chances are you'll get the status of another persons order."
"OK, so here is the deal. I was very skeptical on this order. I ordered a high end Ariat boot from them. I did indeed receive a order confirmation, but that is all you are going to get. I was in the dark until 5 days later, the boots shows up via UPS. Perfect condition in original factory box. In retrospect, the order was right on time and $50.00 below anybody's price. You can't beat the price and delivery. I would recommend Boot Bay as long as you don't need your hand held through the order process."
"UNBELIEVABLE!!! This place... On 10/22 I place an order for some boots. Immediately I see there's a problem with the charge because the receipt shows a purchase of $83- when my order total was $51- I have to wait until Monday 10/24 until their cust. serv is open. I call and they say that they fixed my order, I will only be charged for 1 boot (their system charged me for 2). She said the boots would be shipped that afternoon. On Wed 10/26 I get an email that my order couldn't be processed. Today I try to pay my cell phone bill with my prepaid card and I can't because bootbay still has a hold for $83- on my card! This wasn't even the correct amount of my order. Now, they are not answering emails or phone. Am I being ripped off or what? "
"I wanted to upgrade my hiking boot and was looking online for Asolo PW Matic 200GV in particular. Bootbay has my size and it was available. I called their customer service number to double check. Bootbay has the best price on these boots. The agent was helpful answered all my questions. The boot arrived on time as promised and well packaged. I get emails confirm on every stage of the process. I would recommend and not hesitate to buy from Bootbay again.
The previous complaints must have been years past. I think Bootbay have up their game since must online stores now are competitive with pricing and customer service."
"Don't buy from this company. They will give you the run around and don't care about customer satisfaction. I ordered some boots. Each week for over 1 month they stated they were on back order but would be in by this weekend. Every week. They took my money but never got the boots. I had to ask for a refund. I will never recomend Bootbay except to my enemies. "
"Large selection. Great price. Fast shipping.
"
"I ordered a pair of boots for my daughter on 12/7/2008. I assumed they would be delivered on or before her birthday 12/16. I was told on the 9th that they had been processed and then told again a few days later that they were shipping. When I called today, they had just shipped and would not be delivered until 12/22. I would not have ordered if I would have known it would take over a week to process and then another week to be delivered. Obviously, I will not order from Bootbay in the future. I still have not received tracking information. "
"My fiance ordered some Danner boots for me on Sunday evening. She received an immediate confirmation of the order via email. By next Tuesday (7 business days later) I received the package - delivered by UPS. The boots were brand new and delivered in the original manufacturer's box. The only discomfort I had during the ordering process was that bootbay never sent an email stating when my fiance's card was charged or when the item was shipped. I did call customer service on Monday (6 business days later) to get an update and the rep told me that I will receive the boots on Tuesday. I was extremely happy with the quality of the item and price."
"Very quick and courteous service. Nice item, as described, shipped with care. Very considerate and accomodating with exceptional customer service. Highly recommended."