"I had ordered a t-shirt from bluecotton.com before and it had turned out great. So, I placed another order for a second (different) t-shirt this time and the results were terrible. The first shirt we ordered was white with a very colorful design on it and the quality was super (the colors were bright and the design was solid).

This time around however, we ordered a simple design (3 colors) on a light grey shirt and the results where terrible. The printing on the shirt looked as if the shirt had been washed 50 times and that you'd been wearing it for years! What new t-shirt is supposed to look like that?

I contacted customer service and they took their time to respond several days later. They are sled me send pictures of the shirt, so I did. Several days later nothing. I emailed them again. A few days after that they responded with this:

"When comparing a white shirt to a non-white shirt it is going to affect the colors because any non-white shirt has a white base underneath whereas a white shirt the colors are laid directly on the shirt. That's what causes the difference in vibrancy of the colors. We can set up a reprint for you for 50% off if this is something you are interested in please let me know and we can set this up for you as soon as possible!"

I checked their website and they state which digital printers they use for one off shirts. I checked the printer manufacturer's website and they show beautiful designs with vibrant colors printed on black and other dark shirts!

I sent an mail back explaining that it didn't look like the printing had a white base underneath because I can see the shirt material through cracks in the printing! I told them that if they cannot print a better quality one that I would prefer a refund. Their return policy states:
"If for some reason the finished product is materially different from what you created we will replace your order in full or refund your money! How's that for removing anxiety?"

I have yet to hear back from them after 3 days. I am not optimistic."