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Verified
5/5

2007-02-13

"Ordered battery for Canon Camera. Item was shipped and received within a week. Thank you for the fast shipping and great price.

The battery works as stated. It lasts longer than the regular battery that comes with the camera.

Thanks again
"

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Verified
5/5

2006-11-17

"I bought a spare battery BP208 for my Canon camcorder. The order arrived very promptly within 2 days. But then I could not fit the battery inside the camera, I sent an email to BlueNook on Saturday morning and was not expecting any reply but to my surprise Marc from BlueNook called almost immediately and he patiently heard about my issue and agreed to have new battery shipped. Based on the professionalism and his genuine concern I ended up ordering another battery in addition to the replacement batter. The new battery arrived in next couple of days as promised.

This is the best customer experience I have had in more that almost 10 years I have been shopping online. Thanks Marc and BlueNook. Keep up the awesome customer service. This is now going to be my preferred site for further purchases.
"

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Verified
5/5

2006-07-24

"To BlueNook...
Ordered the H-300 LCD Hood last Friday night (late)... it is in my hands Monday afternoon at 3:30PM CST...!! Incredible delivery time from CA to the OKC area..! Hood fits my Panasonic AG-DVC7 like a glove. Will be back to research other products you are offering and to do business again.
Very refreshing to see a company, with online ordering, do what they promise the first time out. Especially in the camera world up here.

Thanks for great service and a great product...
-SW Pritchard
Edmond, OK
"

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Overall technical support
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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2006-06-22

"I needed an AC adapter for my new cannon digital camera & after reading the GREAT reviews on BlueNook I ordered one/ Got it very fast/but didn't have my model # on the description/ called the 800 # & got Marc who spent about 30 mins. being sure the-DC rating was compatible/ So patient & so helpful-will use this site often-Sharon Griffin"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2006-06-10

"Product was delivered much quicker than expected and in perfect condition. Product worked exactly as specified and had no problems placing the order or dealing with the seller. Definitely would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site