"Absolutely avoid Blue Nile. The "savings" at bluenile.com are accompanied by an incredibly bad service model. I ordered an engagement ring with a designer style, but Blue Nile, or whoever does the jewelry work for them, shipped unfinished with resizing tool marks. I could not get a clear answer from Blue Nile what this is all about until after the engagement. Eventually, Blue Nile told me they only stock “few ring sizes and have to resize most rings” to fit individual orders, sending a hack job with tool marks. I had to proceed with my engagement proposal with an unfinished ring in front of all my friends and family, it was very stressful to say the least. Blue Nile told me it will be about a month lead time before the ring can be exchanged, you joking right? I am basically taking it to the trusted local jeweler to let them finish her ring on my own. Having to send an item this expensive back and forth over FedEx is just absolutely insane. I found their “savings” only slightly better than Tiffany, I really wish now I would have gone with a Tiffany ring instead - they are the same price and superior service. This is my brief and only experience with this company. Guys, save yourself the trouble of Blue Nile, it may look like a prudent engagement ring option, but it isn’t, go with others like Tiffany or anyone else. I am posting this review for your benefit and I don’t have any personal agenda against Blue Nile or diamonds they sell, it’s just their service model is flawed and you need to know this before you order!"

"I just wanted to take a moment to share my nightmare of an experience with Blue Nile. I placed an order in June and it was shipped out June 16th, I received it next day which was amazing. I decided though that it wasn't quite what I wanted so I did a return. I called customer care and was assigned an RMA NUMBER and triple checked to make sure everything was package up - the ring, original box, appraisals and GIA certificate. I went to the UPS store and paid $225.00 to send it back with the insurance. I received an email stating that it was received but the GIA certificate was missing. I immediately contacted Blue Nile and was advised that they would get the security footage and review it and would be contacted. I waited a few days and called again, i was informed that it didn't look good and that they still didn't find the report and that 'we are an upstanding company and no mistakes are made'. I waited another day and emailed and was still informed nothing was found. On the 5th day I went to the UPS store and spoke with the gentleman that helped me out and explained that the GIA certificate was missing and he must have been at fault. I spoke to his boss and was upset as I knew I packed everything up. I then left and called Blue Nile and asked the status, the guy informed me that it was being returned to be restocked. I asked him if he had the right account as the GIA certificate was supposedly missing. He said no it was found and I would be refunded. Firstly I want to say SHAME ON BLUE NILE for emailing me and telling me to pay $250.00 US for the missing certificate in order for me to get refunded and not doing their due diligence in checking the security footage before I was told that it was missing. so 5 days of being super stressed out and being told no mistakes are made!? This is bad business and I will never do any business with Blue Nile again. I wasn't even informed the certificate was found and I had to call in to find that out. I can't believe a company would lose a certificate and email the customer and inform them they have to pay before reviewing the footage. SHAME ON BLUE NILE!
I'm glad this is over! Don't buy from them!"

"Beware after your time allotted to pay in full any charges, guess what they will slap you with a giant finance charge - from all of the months !
Yes you will be stuck with a giant bill ! Let's say you have 500$ left to pay on a 7k ring and the time is up for your interest free period, well they will be charging you the 27% on the 7 k and add it to your 500$ !!!! So stay away from Blie Nile, unless you have money to burn .."

"I was trying to buy a diamond ring for my engagement and I was planning to send it to my brother in law in Dubai because I live in China which would cost me much more in duties fees.
The first problem I encountered, is that blue nile doesn't do home delivery in Dubai and that someone needs to go pick up, no problem, except that they don't have anyway on their website to actually edit the shipping info and they force you to use the billing info for the name of the person who needs to pick up the ring
So I placed the order, then called (international call) to the customer service to edit the name (since the local number is only in Chinese and I don't speak it), and they told me everything is good.
At that point, I actually showed the photo of the ring to my gf and her family and everyone was happy with it, then later on, I received an email from blue nile to call them again because they need some info before they can proceed with the order.

I called (twice) to their international number in US, first time they placed me on hold and then I was told to leave a message which I did and no one called back, so I called again and I talked with a very rude representative who basically literally told me: "there have been a business decision not to accept any credit card payments from you, and yes, specifically you!"
And that the only way to proceed, is for me to do payment via wire transfer, which is basically the kind of payment that gives you ZERO guarantee against scam because you can't dispute it in case they just decided not to send you anything!!

Basically, STAY AWAY from them and don't waste your time in that place!!

Thanks to them, I am in a very weird place now with my gf and her family!!"

"I recently ordered two rings on Blue Nile, and I would not recommend the experience.

First of all, they seem to have serious security issues. After ordering on Blue Nile, I started getting lots of calls pretending to be my bank trying to "survey" my information. I provided none.

When I went to pick up my package they said my "wife" had re-directed the shipment. Considering I don't have a wife, I found this surprising. Although this sounds more like a FedEx issue, BlueNile made the situation worse.

I contacted Blue Nile customer support, they said my problem was interesting and they would look into it and call me back. They did not call me back.

Instead, the next day when I went to FedEx to pick up my package, they said Blue Nile had recalled my package without ever contacting me. After waiting two weeks for the rings, we won't get them after all. Try explaining that to your fiancee.

Blue Nile thankfully said they can send another delivery if I pay by money order. After having waited over two weeks for a missing delivery, I can only hope they remove the charges from my credit card.

Blue Nile may be a victim of this kind of fraud, but they should not pass the burden on to their customers. My advice: buying a ring online comes with a risk, consider it."

"I am not an avid review writer but I feel I have to share my experience with this company. After many days searching through the list of diamonds on the website I finally found one that I was happy with. I placed the order and charged it on my credit card after 18 hours a placed a phone call to the company to check everything was going okay. I was told everything looked fine so far and I would receive more emails as the process rolls on. 6 hours after that I receive another email this time telling me that the Diamond that I chose was not available. I needed to call the office so that a representative could help me find another similar or better stone. The representative started to then explain that I may have to down grade the colour, carat and cut from the stone that I chose in order to find another one for the same price "but don't worry cause a normal person won't be able to tell the difference"... This is one of the oldest scams in the book of used cars. It's called the "bait and switch" The idea is to get you committed to buy the product from them then remove that deal for whatever reason and switch the client in to a lesser valued product for the same price. I gave the representative one last chance to find me a stone that was actually of the same value but they still came back with Lower grade, cut, colour and size! They are shonks and stay away from them."

"I ordered an engagement ring and paid extra to upgrade the diamond and also get it early. I was supposed to get it delivered today and I had everything planned out to give it to my fiancee when I got home. I called Blue Nile to check the order and the representative said that Fed ex shipped it late and it most likely won't come today. There was no resolution to my issue and I took the salesperson's word for it that it will be delivered today. I'm not a happy customer and this is my first time ordering from Blue Nile and probably my last. "

"My husband bought my engagement ring, wedding band, and diamond earrings from blue Nile in 2010 and we LOVE them!! So beautiful and great prices. Diamonds are GIA certified:) I alway recommend BN to my friends. I always get great compliments from my diamonds. They cost a lot of money but is worth it for the quality :)"

"Made a purchase of 4 rather inexpensive items in the evening. The next morning received a phone call stating that they would not accept a charge card, only a wire transfer or direct draft. mind you, this was a minimal purchase and I am/was a repeat customer. When I asked why this was happening received answer of "business decision". What????? No more shopping here. This was their bad business decision. Blocked all the emails and website. "

"the ring was nice the delivery was on time they resized the ring for use. the credit card is horrid they have hidden fees and random interest they add plus anytime you call the add money to your card it has been 9 months and my balance has gone down $50.
DO NOT BUY FROM THEM THEY HAVE NO AUTO PAY."

"I've used Blue Nile several times and have never had an issue - I'm a bit surprised at the negative reviews I've seen. I've always found them more reputable to deal with than brick-and-mortar stores. Service has been great, and the quality is greater than you'll find in stores at the same price."

"I ordered two eternity rings from Blue Nile, both of them lost gemstones (amythest and blue topaz) within two months. I have had the rings assessed by my local jeweller who said the settings were "not even close to secure enough" for the gemstones. The customer service I have received since contacting Blue Nile about this issue has been terrible - I have now been informed that, to have these faulty products looked at, I am liable for the return postage and insurance costs ($100 AUD). Save yourself a lot of time and money - don't purchase from Blue Nile."

"Horrible experience after being a loyal customer for many, many years. Bought an engagement ring in 2012. After less than a year a side stone fell out. I shipped it back at my expense and it was repaired. The same stone then fell out 2 more times in rapid succession. Then after the third time, the ring also cracked on both sides. BN said the ring must be defective and offered to exchange for a different setting, that I was assured would be more durable. After 6 months, a side stone fell out of that ring. I sent it back at my expense. 3 weeks after that repair, the ring split apart. They blamed me for "hammering" on it. I work a desk job, and take my rings off whenever I clean or go to the gym. The "hammering" was me clapping for my son's little league game. No ring should fracture after 6-8 months. BN makes cheap jewelry and doesn't stand behind their product. After losing my sh!t at the fact that they were going to fix this ring and send it back again, they agreed to refund me 80% of what we paid for the second setting, saying they were charging me 20% for a restocking fee. Bullsh!t, but if that's what it takes to get BN out of my life, I'm willing to take the hit. I will NEVER spend another dime with them. They've had my ring for 2 weeks, and I still haven't received my diamond back, and lord knows how long it will take them to refund my money."

"Worst experience ever! Do not shop at BN! My husband purchased my engagement ring through Blue Nile. When trying to get the ring sized they told us that they couldn't size it, because it would ruin the structure of the ring, and they no longer work with the company who they purchased the ring through, so they couldn't get me the ring in my size. Now, I am just stuck with a ring that is a size and half too big. They offered no solution and just basically tough luck! The ring was $20,000 and for that price you would think they would try to help and find some way to make sure I was happy with their product. Nope, they don't care. They wouldn't even give us a refund, or exchange. DO NOT SHOP AT BLUE NILE!"

"Second time shopping at BlueNile.com in the past 9 years. Received my most recent order and every item came as described. Ordered :
1 Rope Link Bracelet in Sterling Silver
1 Mini Floral Knot Earrings in Sterling Silver
1 Children's Bow Earrings in Sterling Silver with the screw backing (a must for kids).
1 Box Chain Necklace in Sterling Silver
Customer service was amazing/excellent! Blue Nile has made a loyal customer!"