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Verified
5/5

2009-08-27

"Extremely pleased with Bluedialcom and will do business with them again. Bought two watches - man's and woman's - but missed that the woman's did not have illuminated hands - my fault. Bluedial made every effort by email and telephone to find a watch meeting our request. When unable to do so, a refund was immediately made. "

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Verified
5/5

2008-12-07

"Pluses? Had watch I wanted in inventory, shipped it quickly. Fitted (they resize the band for free) perfectly. Price was good.
Minuses? None
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Verified
5/5

2008-08-25

"Great, smooth transaction. I ordered a Casio watch that arrived 2 days after ordering thanks to free UPS 2-day air. Processing was really quick. An email confirm was sent immediately after ordering. The email also has a link to an order status page at bluedial.com. When ready, the status page will have a UPS tracking number and a link to the UPS website. The watch arrived in new, perfect condition and it was packaged and padded very well. Do keep in mind of their return policy, which I think is not consumer-friendly. Be sure you know exactly what you are ordering."

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Verified
5/5

2008-07-24

"I ordered a Sieko Chronograph from Bluedial.Com and was very pleased with my purchase. I had ordered on-line but called them immediately after so they could size the wristband correctly. The watch arrived 2 days later and fit perfectly. I will do business with them again
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Verified
5/5

2008-02-05

"I purchased a Seiko Chronograph watch from Bluedial.com and it arrived just as promised. It was brand new in the box with warranty manual and instructions. I purchased the watch on Friday and chose the next day air shipping option. The watch arrived Monday morning before 10:00! I saved over $100 compared to buying the watch locally. This was a great buying experience and a great deal!"

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Verified
5/5

2008-01-06

"The watch was exactly as described on their web site, and properly resized. Price was competitive with other online stores and they are an authorized Citizen dealer. 2nd day shipping was free, but DHL delivered it the next day, Friday, saving me from having to wait until Monday. The person who took my order was polite and helpful."

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Verified
5/5

2007-12-23

"Great Deal, Got the watch in 2 days free, Cheaper then any other online store, "

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Verified
1/5

2007-10-05

"The customer service is terrible and rude. The item I bought is terrible delayed and I request a cancellation. They still want to charge me the shipping and restocking fee for an item never arrived.
The price is far over rated comparing to other online store such as Amazon.
"

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5/5

2007-02-09

"I have purchased many things online, my experience with this store is one of the best. I was a little afraid of buying there since I never heard of that store before, but I read some reviews about it and decided to take the risk. Now I can tell you, you will be safe, fare prices. I purchased a watch yesterday at 2pm., and today in the morning it arrived, everything exactly as I ordered it. Great store."

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Verified
5/5

2007-01-13

"Watch arrived in a timely manner new and in the original packaging. Price was very competitive with other web sites. I would buy from BlueDial again."

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Verified
5/5

2006-11-28

"Ordered my watch a seiko, got it a day early and brand new, strap was wrong size(my fault) would definetly buy from bluedial again, also a great price, I shopped all over but they were the cheapest(and the best)"

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Verified
5/5

2006-07-19

"VERY happy with this seller. They had the item in stock just like their website said. They shipped right away via 2nd day air and I received the item on the 2nd business day as promised. The price was the best I could find online . Well below MSRP. The manufacturer's box was a littel rough but that is due to the manufacturers box being very fragile . The watch was as described and had clearly been checked by a real person before being well packaged for shipment. Their tracking process was extremely easy to use. I buy online all the time . This was an excellent experience. Will buy again . THANKS "

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Verified
1/5

2006-01-11

"I received a watch as a gift from bluedial.com that my sibling purchased for me. I returned the watch, never worn, and followed their co. procedure for exchange for a watch of equal value. Bluedial.com said it had been worn and that the return was null and void because the return seal was removed. Their was never one on it as I would have noticed it. The watch was only removed from the box and placed back without any tag removal or wear and tear by me.
I am the owner of a watch that I will not wear. I will donate it to a charity that can perhaps auction it or find a use for it in a positive manner. There is a lot of competetion online for your business. I recommend that you shop around.
A company's core is it's customer service department and philosophy. Anyone can stock and sell a product. This seems to be Bluedial's objective. Not return business and customer satisfaction as well.
"

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Verified
5/5

2005-12-14

"Best price on the Internet for a Seiko watch I wanted as a gift. Delivered in two days - very well packed. Watch was clearly brand new. Good place to buy a watch. "

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
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Overall web site
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Verified
5/5

2005-11-11

"Excellent Service !! Ordered a watch, was promised 2 day delivery and it arrive ON-TIME !! Packed with quality in the manufacturer's box. Although I've only placed one order with them, my experience was OUTSTANDING and I'd shop there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

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