"This company sent me blinds for three windows, shutters. One of the bigger window shutters was warped so it sticks out 4" at top, a smaller shutter was warped 2". Customer service were told by lat weekend in May, i had used them before without issue, but this time the shutters had been poorly made. I was some missing some hardware. I have been fobbed off from one customer service advisor to another, after waiting for extended periods to speak to someone. They have all the patter but do nothing. Now 11th June i phoned; no answer. Online customer service advisor says no-one can help until Monday afternoon.
You pay in advance, so it looks like court proceedings to get our money back as they don't want to help. Every customer service rep has a different standard reply, I will be in touch, someone will call you back, wait 48hrs max whilst i speak to our suppliers.....hey are full of it, still nothing done.
This is the last time I will use them, they are useless, go elsewhere
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"My order took over a month to arrive, but I was really impressed with the determination of the company and its representatives (including its president!) to get the blinds to me, on a rather remote island in B.C.
The person who took my original order may not have understood how complicated it would be to complete the shipment, and the company, working with FedEx, ultimately had to resort to special handling to get it through, but they got it through. Pretty impressive for a small order. "
"We ordered shades for our RV and Sun Room and we couldn't be happier with the outcome.
They are beautiful, serving the purpose of letting the sun out and looking beautiful when they are up, with nice trim on the bottom. The staff were professional, courteous and wanted everything to work out perfectly, they were so helpful! The shades are truly beautiful, making a world of difference . I even got help with suggestions for the trim on the bottom which was very appreciated"
"I ordered 16 faux wood blinds, saved over $1,000 and could not be happier with the blinds. Good quality, good price, delivered within 7 days. Ordered Nov. 30th and shipped Dec. 3rd. Blinds.ca is the only place I would buy from."
"I ordered the Bali DiamondCell Midnight Blackout Shades. Very nice quality and effective in darkening our bedrooms. The price paid was considerably less than what the big box stores quoted us. So to sum up, excellent quality, great price and great service. I have and would definitely continue to recommend. "
"I am returning customer and would highly recommend Blinds.ca. Great choice of products, simple ordering process, excellent customer service, quick shipping."
"I was sucked into the blinds.ca website because of thier incredible prices on cellular (honeycomb) shades. I ordered samples of the 3/8" blinds.ca brand shades, and other than taking an eternity to receive them, I was glad to check the colour choices in my guest room. That is where my good experience with this company ends. The online order form is faulty (only found this out after an hour of repeatedly retrying - as the website suggested). I finally called to order the shades and was quoted as having an expected delivery time of 2 weeks. There is no online tracking and when I called the company to get an update on the status of my order I was told various excuses like the factory was closed or the update from the factory was taking longer than expected and they had no way of telling me when I should expect the shades. After repeated calls I finally got someone to admit they lost my order. No apologies were made, no rushing the order or faster courier service were offered. Over a month later and I have only received one of the two shades I ordered. Last week I had guests and was forced to put up a sheet so that they would have some sort of covering for a window that faces the street! I tried to review the product on the blinds.ca website but, of course, that link is broken as well!"