"Returned a cargo mat in person because I ordered the wrong one. The parts department said they would send me an email showing my return. It never arrived. Called that afternoon and was told the girl was busy and would send it at the end of the day. Still never received the email. The third day I called again. Was told the girl was really busy but would send it to me. It’s the evening if the third day and still no email. What takes so long to send me an email stating it was returned and credited to my credit card account?"
"Excellent service. Awesome staff, I appreciate "
"You’re asking me for a review of parts I’ve purchased online that you have yet to ship. However you can ask me for a review of a product I have yet to receive, and of a service you have yet to provide. So I will give you a review based on my experience so far. I purchased a part by in putting my VIN to your online store. While this narrowed my options, it hadn’t know which part was correct for my vehicle this did nothing to tell me which was the correct part. It only narrowed my options down from 60 some odd pages to 3 pages of parts. The color matching part of your website was very helpful though as it does give you the color code to match up with the one on your door. The rest of the experience so far leaves something to be desired as you’ve received payment a few days ago now. Yet I have got no shipping confirmation, however I get a please review your experience sent to me within two business days of you not doing your job."
“Josh,
First off, I would like to apologize for the quickness of asking for a review. These are "auto-system" generated to go out we do not have control over that process. I assume they just send it out as a reminder that they want the product/service to be reviewed when you receive your item. Secondly, you have not gotten a shipping notice yet because your order was just placed on Saturday March 30th. As we close at 3:00pm on Saturdays I did process your order but technically it will not get ordered until today. However, I did check availability on Toyota's side for your parts and we will receive 1 piece tomorrow but the other one is going to take a few days. So as soon as the items arrive we will ship them immediately and you will get a shipping confirmation at that time. The functionality of the online store is all handled and controlled by Toyota as it is their platform and software. I did double check your part numbers against your VIN # and the selected parts are the correct fit for your vehicle. We try to do that when the VIN is provided to save you time and the frustration of getting the incorrect parts. I hope this cleared up some things for you. If you have any additional questions, concerns or comments please feel free to reach out to me on my direct line at 317-660-4081. I hope you will reconsider going in a amending your review once you get your parts. Thank you for you time and patience.
Jamie Burns
Parts Manager
Bill Estes Toyota”
"Order online, get notified, pick up at local Toyota dealer... Doesn't get any easier than that"
"My online parts order was ready quickly and the part was exactly what I needed. "
"Very happy w/the service I received and the speed of my appointment. "
"Over the last few years I have always had my oil changes done here as well as preventative maintenance which was extensive so my 2013 Corolla will become the Energizer Bunny of cars.
Several of the advisors I know from past visits and the "Courtesy Van" is something I have used in the past and the service is flawless.
"
"I worked with Corry to while car shopping. He answered all my questions before and during our test drive. He also assisted with several follow up questions and accessories I wanted to purchase after closing on the car. I was very satisfied with the overall experience. "
"I like the email you sent me about your out-of-stock part. But please give me correct information of your stock. If a motor mount was out of stock in your website, I would buy it in another dealership.
Edit: I initially gave 3 stars because a motor mount that I ordered was out of stock after I had ordered despite a staff's quick feedback that told me the part is currently in a low stock nationally. But I am very impressed at its quick delivery despite the Thanksgiving holiday season. If I need more genuine parts for my 2007 Camry, I will certainly visit Bill Estes Toyota and search for available parts online.
Although I met you only via email, thank you Jamie.
Best regards,
Young"
"Excellent service great service "
“Thank you for your Excellent Review !!!!! We do appreciate your business and hope to be able to help you out in the future ! Have a great day !”
A rep from Bill Estes Toyota, BillEstesToyotaJB, has responded:
“Good Morning, The return was processed yesterday and an automated receipt should have been emailed to you. I apologize for any inconvenience and the delay in processing the return as Toyota's administrative side was down for quite a minute and I could not process payments or returns. I also will be shipping out your replacement mat today and I sent an Email with the tracking information last evening. We are still new to this online store and are still learning all the features that are automatic and ones that have to be done manually. I appreciate your feedback as that gives me another thing to look into to be suer that we are giving the best service that we can in this new adventure. Have a great day.”