"I ordered a small hitch lock from BikeSomeWhere (BSW) through Amazon on June 2nd and was told that it would be delivered by June 13th. On June 11th, Amazon sent me an email informing me that BSW had still not shipped my item. I sent an email to BSW inquiring when they would ship my item. Also, since I did not have faith in them anymore, asked that they inform me if they were not able to fulfill the order soon thereafter as I had ordered it as part of a gift. Without any other correspondence, BSW cancelled my order. While this is partially what I wanted (besides an explanation and an apology), it also had the effect of making it impossible for me to leave feedback on Amazon. This is probably why they have a 4.6 (out of 5) star rating on Amazon, but such a poor rating here. I would discourage anyone from doing business with BSW."
"Just horrible customer service!! I received spinning shoes as a Mother's Day Gift late because my daughter didn't think that it would take 2 weeks to receive them. Bikesomewhere never mentioned that cleats also need to be purchased. I then called on this and found out that I could return the shoes, but pay all return shipping, so I purchased the cleats, after arguing for bikesomewhere to pay the additional shipping. Then after receiving the cleats discovered that I now needed a nut to attach the cleats to the shoes.This was a gift, so I wanted to make this work. Why doesn't this company lay it all out and inform the buyer of everything that is needed for a particular product? No one was helpful, no one could explain how to attach the cleats. I believe they don't know anything about their products. I will never shop at bikesomewhere again. After all the additional cost,the savings would have been better at a neighborhood bike store. Stay away from a company that doesn't even care or respond to calls or emails. Finally, I watched u-tube directions and was able to obtain the proper equipment to install my cleats. Bikesomewhere should be bikenowhere!"
"I was waiting for a whole week to get a tracking number. then three days later I received a package from them. everything came as I expected. wish they would have a faster processing/packing time. nothing else bad to say. anyhow forgot to mention I sent an email to ask for a tracking, they replied back within 48 hours. it's ok I guess."
"I was horrified when I saw the customer service reviews for Bikesomewhere.com because I had mistakenly ordered the wrong size on a bike jersey from them. I called them the next morning when I realized my mistake. Left a message with their customer service department and told then what happened. I also sent an email for good measure. They responded with an email within the hour saying it would be no problem to ship the XL instead of the L. I got my XL jersey a couple days later and I'm satisfied with the customer service. If they've been poor in the past, it looks as if they've made good strides to improve."
"I paid for next day shipping.. not next day delivery... so at the very least the only thing i expected was the items to ship on friday or monday because i ordered thurday at 10 am.. well im 2 hours away from bikesomewhere.. why has it taken 6 days for them to even ship my items after I paid twice as much for the shipping as the items! I called bikesomewhere.. They are just a bunch of stupid kids who dont know anything about business or bikes.. If you have something good to say about them.. its probably fake.. no.. it IS fake.. I think the good posts are made by that stupid hipster kid who owns the place cause we know good and well none of the actual customers would say ANYTHING good about them.. They delete your posts on amazon so you cant tell the truth and to mislead their buyers.. all this time they spend on the internet trying to keep their name clean they could just keep a clean and honest business and the customers would do the rest.. my guess is that they are just a bunch of fat lazy nerds with rich parents who have them run this online store to make up for their lack of purpose in life... bikesomewhere why dont you bikesomewhere into the everglades and get eaten by a gator and DIE"
"The customer service at BikeSomeWhere is amongst the worst I have experienced and I will never shop there again as a result of that experience. I ordered two pairs of cycling socks from them under the impression from the appearance of the socks on their Web site that they were a women's item. However, when I received the socks, the packaging indicated that they were men's. I contacted customer service, who informed me that it was a "unisex" item, even though "unisex" used men's sizing. I was unable to get a refund of my shipping charges and had to pay to return the item to them as they would not exchange them stating that I had received the item I ordered. If an item is not listed as men's, I really do not know how I would have known that they used men's sizing, particularly as there was nothing in their appearance to indicate that it was men's socks. I also do not understand why I would know that a unisex item used men's sizing. In fact, the information on the Web site is confusing, and the least they could have done, is allowed me to exchange the items with no extra charges for shipping. I have a feeling that I am not the first that this has happened to, and simply adding this information to their Web site would prevent this type of mistake. However, the customer service reps that I spoke to were nothing but rude, stating I was 100% incorrect, that there was no fault on their part. They simply refused to hear the customer and know how things were being presented to them by their own advertisement. Well, good luck, they've lost one customer and anyone else that I would recommend."
"The reviews about "BikeSomeWhere" here on "Reseller Ratings" made me think twice about this purchase, but since these running shoes are so expensive and I really needed this new model in particular...I decided to take a chance. BikeSomeWhere is the only online store that sells them at a discount, so I took the risk of ordering them anyway as my credit card company can fight the battle if there is to be one...right? I ordered a pair of Pearl Izumi 2012 Men's IsoShift Running Shoes (16110012) for $112.50...and to be fair...I'm going to say its closer to 4/11 since I ordered them late in the evening.
I received them today on 4/16...five Days later (as advertised)and I saved myself $8-16.00 doing it! As far as customer support for this company...I sent them an email the morning of 4/11 to confirm my order and what color I was getting - they responded the morning of 4/13 and put my mind at ease. They did a great job for running shoes...so dont be afraid to order from them...let your CC company worry for you. :)"
"I ordered through Amazon from Bikesomewhere. Worst experience I've ever had shopping online.
They never shipped the item. When I emailed them to inquire as to why the item had not shipped, the reply was vague and made no explanations.
"Thank you for your recent order. We apologize that your order has not yet shipped. Once your order ships, you will receive a shipping confirmation e-mail with tracking information. Please note 3rd Party Sites (such as ups.com) can take up to 24 hours to update tracking information. We apologize for any inconvenience caused by this delay."
They did not even indicate when it WOULD be shipped. Simply unacceptable. I've wasted almost 2 weeks waiting for the product. I already requested to cancel the order. Stay away if possible."
"I can't believe I bought from them without looking up their reviews first. Bought some fenders and found they were missing a part they were supposed to have, but had to open the package first to do so. Emailed, and after a dozen terse, unhelpful email exchanges am finding they will NOT send me the missing part, but will gladly let me send the fenders back. However, because I opened the package they refuse to say anything one way or the other about a refund. I'll take the 50 other one-star reviews as a sign to keep the fenders and buy the damned missing part, not hold my breath about any refund that clearly won't come.
Let's not even mention that they took a whole week before sending out the item and that the fenders were the wrong width. Sigh..."
"I'm an avid online shopper I buy most of my gear if not all online. I have never had such a horrendous experience with an online company as I did with this one. I placed a 2 day expedited order on february 5th, which I still have not yet received and it is the 13th. After multiple emails and phone calls to cancel the order or at least have the shipping refunded, there has been no response. My advice, "OrderSomewhere" else!!!!!!!"
"Tried to order a Timex Ironman Run Trainer from Bikesomewhere.com. The watch was listed in stock so I thought I'd give them a go. Placed order and payed using paypal. A few days later I hadn't received any emails from them other than the initial email confirming the order. I raised a support ticket via their website asking when the item would be dispatched. Two days later they replied with a long drawn out reply about estimate dispatch dates and such likes - and in the process didn't actually answer my question!
As I wasn't reassured (or convinced) that they actually had stock of the item I told them to cancel my order. A few days later I received a credit note via email. The credit note was for the original order value less an 'adjustment fee'. Checking their website again I could find no mention of an adjustment fee.
Either way, raised a dispute with paypal and I've no doubt paypal will return my money.
I wish I'd done a bit more research before attempting to buy from this company - as if I'd found these other reviews, with similar experiences... I would have went elsewhere!
Avoid at all costs."
"I just had the same experience as many on here. I actually ordered from bikeshopliquidators.com which is the same guy, so avoid both sites. I ordered on a Monday evening. 2 business days later on Wednesday I emailed asking for a status, no reply. 3rd business day, email again, no reply again. 4th business day, Friday, email again, get a reply on Saturday morning that I need to wait 3 business days for them to process my order and that it has been sent to the mfr and that it should be shipped Mon or Tues. I reply immediately and explain that it's already been 4 business days, of course no reply. Monday comes and goes. Monday night I email again. Tuesday morning (today) I get an email saying my money has been refunded. That's all, no explanation, no apology, nothing. The reason they entered in the PayPal refund was "out of stock". At least I got my money back. Don't forget bikesomewhere.com = bikeshopliquidators.com. Always do a whois lookup to make sure you're not buying from the same person with multiple domain names. And if you see "3 business days to process order" run don't walk to another website. Any good online business processes and ships same day they receive your order."
"DO NOT BUY FROM 'BIKESOMEWHERE' Needing a gear for a bike race this coming weekend, 12 days ago I ordered from BIKESOMEWHERE They said it was in stock, and I paid for 2nd day delivery. Not only has it not showed up, they have failed to respond to 3 emailings. "
"I ordered shoes from this company, and had to return them because the size was too small. I returned the package but received no refund. The package was tracked, so I know the received it and when. After multiple emails, phone calls, and wasted time, I gave up and filed a claim with Amazon. Unless you are willing to roll the dice and hope you never have to return and item, I would find another company to give your business."
"Give your business to someone else. I purchased a defective product from them and they sent me a RA for it so i sent it back. They refused it because they said it was used which i clearly stated in my email to them."