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Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
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Verified
1/5

2005-12-13

"I placed this order and was told it would be shipped and received prior to Christmas. As an after thought I decided to call and verify today and I was told I would not receive it before Christmas. I am angry at this lack of service. A phone call or e-mail notifying me of such would have been the courteous thing to do. The salesperson convinced me to get this unit, knowing my concern was receiving it before Christmas. I was told it would not be an issue with the 7-10 shipping time. I call today and find out it is on backorder. This lack of service means I now have to scramble to get this in the next two weeks and pay more somewhere else than I would have had to pay originally. I canceled my order and would never order from them again. Buyer beware, salesperson is full of it and customer service is less than helpful. There response to their mistake...."sorry""

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-07-05

"Good company, ships fast, and got my new kegerator up and running in no time. Prices didn't seem quite as competitive as they should be, but then again, it's a niche market."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

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