"I went to the mp3 section and There was a Shirtless guy there and no one was helping me. They kept talking even when I asked for help. It got better when I went downstairs and this really nice women name Jessica helped me . The website is confusing and also calling them is a pain . If you're going to the best buy in kingplaza ask for Jessica she's really nice and fast ."
"Never again will i shop at ant best buy and i will make sure nobody i know shops there either dont buy their protection plan you will get robbed it is setup so that you purchase the plan but wont fix anything that goes wrong you'd think I'd lurn the first time geek squad got me again and also got new buy ine get one galaxy S7 threw Verizon they burned me on the get one the employee messed up spoke with the manager he apologized gave us the money back for our phone case's witch was 80$ but it doesn't make up for the 700$ phone dont be fooled ill never go back plenty of other places to shop!!!"
"Several tablets displayed at the store located at Davenport, Fl. But Nothing available, except for the Samsung brand products. Price displayed was not the same when I asked to an associate to order a tablet online. The associate said that their own brand was returned several times. Don't waste your time with this store. "
"I was given a Samsung UHD TV that had been ordered online and shipped from Best Buy. I just removed the TV from the box yesterday and found that it is physically damaged. The screen is coming out from behind the black plastic edge on one side. Because of this, the screen is slightly bent and there are lines on the screen. Because it was bought as a gift and not opened immediately, Best Buy will not replace or fix the TV despite the fact that it was broken when delivered. I would give 0 stars if possible, their return policy is awful. "
"addy was awesome, thanks for the help"
"I was horrified that the website stated that recycling my TV could be arranged, and then once I ordered the new TV, Best Buy would not arrange pickup/recycling. So this really feels like false advertising. One of the main benefits for choosing Best Buy was the relief of having my TV recycled.
I was also frustrated that the website mentioned that the delivery people would call the day before to estimate around what time they might come, and because Best Buy had arranged Purolator, there was no call and therefore I needed to arrange to stay home the whole day.
I really hope Best Buy will clarify its delivery policy so that consumers are not misled.
p.s. I am very happy with the TV I ordered. "
"Never had one single problem! Maybe some of these reviewers should learn how to communicate with people who are working very hard and getting paid very little?"
"Amazingly bad website. My grandmother could make a better website, seriously. I first had trouble adding what I wanted to my cart because I did not distinguish right away what was an online-only item and what was an in-store pickup item.
I thought the sole purpose of an e-commerce website was to purchase online and have it delivered. If I wanted to pick it up at the store, I would go and pick it up at the store! I wouldn't want to waste my time on the website.
The website doesn't seem to want you to purchase online and have it delivered. Its like they rather have you come to the store. I'm sorry, but it is 2016, people don't want to take the time to stop at a store, they want it delivered! Why isn't this the number one goal of the website?
If Best Buy claims that that is the goal, then they really need to step up their game. It really isn't that hard to make a good website. I couldn't even enter in my address when checking out. Thats when I threw up my hands and gave up.
The only reason I am going through Best Buy is because I have a gift card. Otherwise, I would have already gotten my item from Amazon a long time ago. Are you reading this Best Buy? AMAZON! Get your @#$% together. It's 2016."
"I recently bought a lap top mostly to work on simple projects that required Microsoft Works, Power Point, and Excel. The very first time I used the internet, about 3 weeks later, the browser was not working. It would automatically disconnect and close the browser which its so irritating. I took it to Best Buy where I had bought it and told me they couldnt help me since the date of purchased it was passed 15 days. I claimed it wasnt my fault, Ive never used the internet and the time I decide to it wasnt working so now I have a lap top that doesnt get internet. I'll never ever go to Best Buy no more, worst experience and theyre not cheap. "
"My husband and I purchased a geek quad certified computer open box online and has it delivered to our house. It came on a Friday. We hadnt purchased a desk for it so when we did we open the box up on Sunday to set it up. We plugged it in and NOTHING!!! "Just one moment" is all we saw for over 24 HOURS!!! Monday morning it still said the same thing. So while at work, after waiting on hold for over 25 minutes, I called best buy to explain everything and was told to take it to the store. We took it to the Brandon Best Buy. Entering the door we were directed to geek squad where they told us if we didnt purchase the geek squad warranty we needed to pay $40/$50 for them to check it out to see whats wrong with it. HELLO!! we purchased the computer 2 days ago! It was suppose to be geek squad certified already and the damn computer didnt do anything after just plugging it in. We werent going to give away anymore money for a computer that we just purchased and wasnt working. We then was instructed to go to customer service to return it since its in the 15 days time frame. The cashier Cameron was no help at all. We asked him if this was common. He didnt know. We asked can we swap it out for the same computer? His response "I dont know thats up to you."We then asked do you have another one like this. His response "I dont know go over to computers and see" He was soo rude with it! Then after going to the computer section to see if there was another computer, we met Allen the sales guy who was sooo sweet with excellent customer service! We told him what we just experienced and he got with a manager Stephan where they got us a great deal on the same computer but NEW!!! They didnt have another open box, and honestly I wouldnt recommend after going through this. Although we ended up paying more money than expected, we still got a great price on a new one and they were very apologetic about the other teams bad customer service. This was our first time buying anything from Best Buy but this experience will keep us from going back. Allen thank you for being a great person and doing your job. We really did appreciate it. Cameron needs to not work in customer service because he has none what so ever!!!! "
"I bought a refurbished Ipad that was certified by the Geek Squad with a 90 day warranty. 60 days later, it was broken. We brought it to Best Buy, and they couldn't fix it. They didn't have nor could they order a replacement product. They would not give a refund, only store credit. So I took the store credit.
After going home, I found that it was cheaper on staples.com. They would not pricematch over the phone, although clearly the representative agreed and verified the price. They made me go buy it in the store. Perhaps it's my fault. Why would I ever buy anything on best buy again when there are other companies willing to give me a better price and inconvenience me less?"
"My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that the screen was broken. Brought it back and they won't exchange it or give her her money back claiming she broke it because she didn't bring it back within 48 hours. Felt that Customer service was rude and condensending towards my Mother-in-law. Worse return policy ever! Never, ever, ever buy ANYTHING from Best Buy. They have just lost a frequent customer."
"I use to buy from Amazon.ca but their prices are WAY higher than bestbuy.ca. I bought all my Christmas presents from BestBuy and everything showed up as promised and packaging was great. I bought light bulbs, cameras and had no problems and got what I paid for.
Some people's reviews were negative and I wanted to get my 2 cents in. I have been shopping at BestBuy in Canada for 10 years. This was the first year I order 5 different orders and every single items arrived in perfect condition.
"
"I was purchasing a new computer and security protection on it for Viruses. I choose Webroot (Best Buys own brand) with Geek Squad too ($200 addition for 2 years). My computer came with a 30 day free trial of McAffee Protection. I decided to wait unit that expired before installing Webroot. As soon as I did I immediately I started having issues with various programs not working properly, running show, device manager errors, etc. My IT department from school took a look at my computer and knew exactly what was wrong as soon as he saw I had Webroot on it. He said the program embeds itself too deep in the computer making simple task conflict and giving the owner arbitrary warnings on everything.
He removed the software Webroot, put on a free one and started the task of cleaning up my computer! Now keep in mind I've only owned this computer since Dec 15! Immediately I saw a difference with my log on time, programs launching, face recognition, browser speed!
He said he would not buy Webroot nor use Geeksquad because he as seen so many issues with it. He made a valid point when he stated, its not in there best interest to keep your current computer working properly - when what they want to do is sell you a new one! Kind of counter productive for sales!
Oh and that 2 year warranty - starts the day of purchase NOT the day it is installed!"
"If you can buy it directly in store and inspect the condition you may be fine. They do have a decent return/exchange policy and will price match companies like B & H. BUT... I ordered a $1400 camera lens and they shipped it in a plastic bag with a thin layer of built in bubble wrap. The lens box was partially smashed. This is completely unacceptable and this is not the first time they did not pack sufficiently but definitely the worst. I will not be doing business with them again for anything important. B & H is the way to go..."