ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-03-18

Bed-in-a-box makes me and my family very happy!

"I have not bought a mattress for a long time, and the last time, it was at a store. I do not love the last mattress I purchased so many years ago, but it is fine. I am a firm believer in internet shopping. When I went to purchase a mattress for my twin boys, I was completely overwhelmed by the options, but after reading some websites reviewing mattresses, I ended up getting one from Bed-in-a-Box and one from Casper. I was more excited by Casper's ad campaign. I have never seen an ad for Bed in a Box. Eventually, while looking through reviews, I saw that Bed-in-a-Box was highly rated, and with the 120 day guarantee, I thought, why not? Also, it measures slightly lower than Casper (I needed a slimmer mattress for the trundle bed.) The only measure that I am not thrilled about is the smell, off-gassing, I hear it's called. The smell is not terrible, my husband has a weak sense of smell, and the 20-month year old twins can't speak well enough to complain. I can smell it, but I may be the only one in the house who can! Maybe when I put a water-proof mattress cover on it, I won't smell it anymore. Overall, I really super happy with it. Everyone in the home loves sleeping on this mattress. I got the cheapest one. I wonder what the more expensive ones are like!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-03-17

Easy Peasy

"I am a 69-year-old woman who assembled the Bed-In-A-Box foundation. It took me an hour but I got it done. The directions were very well done and easy to comprehend. I would recommend that you might advise customers to open the mattress on the foundation instead of next to it because I had a time getting the completely opened mattress up there. I did get it on there, though, and sleep on it has been wonderful. No more walking like a pretzel for the first 10 minutes out of bed. The ordering was easy and the boxes arrived on the third day after ordering. "


Verified
5/5

2016-03-10

Sleep tight!

"Our new mattress had a very easy to assemble box spring, and the bed itself is very comfortable. I generally have problems with my sciatic nerve from past pregnancies, yet I have not had any issues with it since we received our bed. The delivery was timely, ordering process easy and we are very satisfied!"


Verified
5/5

2016-03-04

Easy process, great bed... so far

"Our old bed was a 3-year old Sealy Posturepedic that was sagging on one side and giving me a terrible backache. Researched replacements looking for a firmer mattress and found the site www.sleeplikethedead.com. Great ratings on a wide variety of beds. Top rated was BedInaBox. Chatted with CS online and got the answers I needed. Purchased their PacBed King with a foundation and frame. All arrived together and while the boxes were heavy, it was nice not having to try and maneuver a mattress and box spring up our stairs. Assembled the foundation in about 30 minutes. Cut open the plastic holding the mattress, and 'voila!", we had a king mattress. Nice and firm and ready to go. There are reports of odor from the memory foam, but we found it mild at most, almost nonexistent. We've been sleeping on the new bed for a week now and I love it. A bit firmer than my wife prefers, but not a major issue, and we may get some kind of pillow topper for her side. All in all, very happy. "


Verified
5/5

2016-02-25

Good night sleep at last

"After much review and consideration I purchased the Natural Silk Elegance Comfort Adjust GEL Memory Foam Mattress (King). My wife held judgement for the first several nights, thinking her sleeping so soundly with the new mattress was due to her being so tired. After the first week we can both safely say its all the mattress. No smell (big concern after reading other complaints about similar products). When I first lay down I feel those familiar aches in my lower back. Within seconds I then feel the mattress fill the gaps and form to my body and the pains ease. I no longer wake up in the middle of the night needing to roll over due to pain or discomfort. What a difference! I no longer wake with shoulder or lower back pain. (I am a side sleeper). Two thumbs up! "


Verified
5/5

2016-02-24

Didn't Think I Could Afford a Premium Mattress

"Thank you Bedinabox. I am telling all my friends and family. I will definitely purchase one of these again. "


Verified
5/5

2016-02-22

Best bed ever!!!!!

"We tried other brands, but we ended up coming back to this one and returning the other brand. This is our second bedinabox and I must say we have been very satisfied with bedinabox. "


Verified
5/5

2016-02-17

Great bed

"So far I'm really happy with our bed. I will definitely refer bedinabox to friends. "


Verified
5/5

2016-02-15

Sweet dreams

"Very pleased with experience with bed in a box. Web site easy to navigate. Mattress and cover arrived quickly and in good condition. Very pleased with mattress. Really good quality, reasonable price and American made! Very comfortable with good support."


Verified
5/5

2016-02-08

Oh what a night!

"Haven't slept this well in years! Love the bed! Great customer service! Would do it again."


Verified
1/5

2016-02-06

not what we were expecting

"I spent a lot of time researching beds and this one came up top of the list every time. Customer service was great..so far. But the bed gave us sore backs. We are not very heavy and didn't "sink" into a dream sleep. A lot of people liked this bed but it just wasn't good for us. We will be returning it. "


Rep reply posted 2016-03-03
A rep from Bedinabox.com, BedInABox.com, has responded:

“Hello huxlet,

Thank you for sharing your experience with the mattress. We're sorry you're experiencing some soreness with the mattress and not sleeping like you should. Please contact us, if you haven't already. We're here to help.

Kind regards,”


Verified
5/5

2016-02-03

best sleep ever

"this company means business. fast shipping, top quality product."


Verified
5/5

2016-01-31

IndyinNBTX

"Received my order on Moday bought it on Thursday very easy to set up."


Verified
5/5

2016-01-28

Great so far!

"Ordering was a breeze once we figured out what we wanted. Delivery was super fast...we got everything (mattress, foundation, and frame) in two days all together. Putting together the foundation was a bit more than we were expecting and the directions could have been a bit more descriptive, but it went together with relative ease and no tools other than what was included were required. Great first week of sleeping on it. Will probably always wonder whether Tempurpedic would've been better, but it also would've been about $1000 or higher more expensive."


Verified
5/5

2016-01-27

Reliable and Fast!

"Second purchase from Bedinabox. They are awesome. Friendly customer service, attention to detail. Love these guys!"