"Not an experience that would make me want to return. No greeting upon entering and no one ever offered to help even though we spent about 40 minutes in the shoe department. We could hear the employees at a near by register discussing and grumbling about work schedules and tasks. The shoes were in disarray and jumbled. The sign said Buy one get one half off, excludes clearance. I found two pairs (although neither was what I had in mind - but I was out of town and needed a pair of dressy black shoes). When they rang up, the employee said they didn’t qualify for the sale because one ended with an 8. However, the sign only said clearance excluded. When I asked about it, she just repeated that she couldn’t give the half off. If I had not needed the pair of shoes, I would have left without buying anything. So I bought one pair. Question 37 does not have enough answer options. I have not bought from that store or its website but I had to choose one of them. Thus, invalid survey responses."
"Very good, friendly, has the small town atmosphere"
"It was mostly organized except for the clearance area."
"You sent me a $10 off a purchase of $10 or more. I could not use the coupon because the item I bought was not a doorbuster item I asked what a doorbuster item was and what I could purchase with this coupon and the sales clerk told me she didn't know. I asked another clerk and she told me the same thing. Do not mail out coupons you cannot use."
"Cashier worked patiently to help me get the most value from coupons."
"Always a good experience. The staff is always more than helpful, very friendly."
"easy to get around , lots of items to choose from, lots of color choices , lots of size choices I have a family of 8 no one is the same size nor same style shopping can take some time"
"love ordering on line and having it delivered to the store, that way i can shop at the store. woop woop."
"Muy bienas compras en esta tienda"
"The selection of clothing was amazing!! I ended up purchasing many things for myself even though I went in only needing some tights, lol. The only issue was the bathroom needed to be tended to. One stall had no toilet tissue and the seat was a mess. Other then that it was a great shopping experience."
"Went to make an exchange on exact item they rang up item then used my $20 Bealls reward towards it. The item cost almost $5.00 more than what I originally paid for it"
"My favorite store. It’s convenient and I love the easy going atmosphere and friendly associates. It is my go to shop!"
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"Your store are NOT handicapped friendly and are too crowded to move thru easily. There are no benches for older people to sit down on and no one helps you find specific items, plus the employees don't know what you're talking about if you tell them you want to get coupons thru the mail and don't have internet access. I often feel very intimadated when I go into the store. Plus, my one online experience of ordering and trying to return an item was horrible. I had to go to 3 different stores to return an item."
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”
"I always enjoy shopping in Bealls and have been for years"
"have never shopped at Stage"
A rep from Bealls, Azle, TX, StageAM, has responded:
“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”