"BUYER BEWARE!!!! SCAM - RIP OFF - STAY A WAY from BatteryCentury.com
This Chinese company stole my money via PayPal. I ordered a replacement cooling fan for a Toshiba laptop. Total cost was $44.98 ($39.99 plus $4.99 shipping). After waiting almost 3 weeks, the wrong part finally arrived. I then began the difficult process of fighting for a refund. They required I send photographs of the old and new parts to determine there was a problem. After they conceded there was a problem, I was given instructions to ship the part back to China via the US Post Office at my expense.
More than 4 weeks passed without receiving an acknowledgment. I had to repeatedly contact “Amber/Cathy” for information. The poorly written and grammatically incorrect responses were difficult to understand, however, it was clear they were not going to refund the full amount of my purchase. They wanted to reduce my refund by $12 shipping and a 15% restocking fee. This is an unreasonable request, since I paid the shipping both ways and they shipped the wrong part.
After many back and forth emails, and many days later, I finally received a partial refund of $25.24 via PayPal. I now have to work with PayPal to get the rest of my money.
Do yourself a favor and do not buy from BatteryCentury.com
Don Shelley
Estes Park, CO
"
"STAY AWAY FROM THESE GUYS !!!!
They set me the wrong part. The part was falsely represented on their web site. I paid $25 extra for expedited shipping (3-5 days) and it took over 2 weeks to arrive. I got an RMA to return the misrepresented part and months later, after contacting them repeatedly, then they advice me that they will charge me $12 for shipping AND a %15 restocking fee. How can they do this? I already paid for shipping both ways AND they sent a different part than I ordered.
I have been waiting for the refund for over 6 months now and still have not received one, only emails explaining what they will charge me for sending a partial refund.
"
"These guys fail on all reasonable requests. The LCD replacement screens are not the correct models or compatible with the laptops they have listed. Their Customer Service is definitely a scam as they will run you through a few loops, then pretend to be busy and take more and more time to reply. DO NOT USE THEM."
"OMG, what a rip off! If I had known that this company was all a scam, I would have stayed away. I ordered a part from the 1st of this month and its been 17 days now and I haven't heard anything from them. I tried contacting them but to no avail. My credit card tried contacting them too and this was all a waste. I have taken steps and filed a complaint against them as well as filing claims against these no good, lying scam artists! STAY AWAY!"
"I placed an order on 12/21, paid extra for 3-5 business day shipping. (I live in the Continental US.)
It has not arrived. There is no shipping ID, and no communication regarding the order. Multiple customer service contacts go un-responded. All phone contact goes to a standard 'number' greeting on voicemail. Emails to ****@****' are returned invalid.
All I have is an Order ID and a credit card expense.
We are at 2 weeks waiting so far.
Wes"