"Large crack, smaller cracks all over, missing screws (even though it came assembled), bent and twisted drawer rail. It cost me $150 to have repaired. Bailey Street refunded only $75, without even asking me if the amount was satisfactory. NEVER AGAIN!"
"All 4 items were excellent quality. Items were well packed and customer service provided updates regarding shipment location and expected delivery date(s)."
"I was a little nervous buying from here because I hadn't heard of Bailey Street Home before, but I have to say...happy new customer! I ordered 3 end tables which were exactly what I was looking for at a really great price! Even better, the shipping was really fast. I would not hesitate to recommend this store and will definitely share with others!
The most important thing, the end tables are really cute, and feel really sturdy and decent quality. I have been looking for a year for end tables like this and am super happy to have found them at this price!"
"I was looking for a gift for someone and found itvon your site at a good price. I ordered it and just a few short days it was delivered and the person I gave it to loved it! Thanks for a cute product and a fast easy transaction."
"I was a little apprehensive about purchasing and giving my credit card info at a unknown or unpopular website to purchase a couple of tables but after googling them to verify their validity I went ahead with the purchase. To my surprise, they are fast and efficient in packaging and delivering my items! Everything went perfect! Good prices and good service, what else can ya ask for?!?"
"I ordered about 15 items and didn't receive 3 of them. I called several times, but never got a response. "
“Thank you for sharing your feedback. Your opinion is important to us. We try our best to provide our customers with exceptional service. We apologize we did not meet your expectations. Please give us the opportunity to make it up to you. You can call us at 1-866-203-5392 (option 3) and we will see what we can do to help you.
Thank you. - Bailey Street Home Customer Service. ”
"Overall, I had a great experience on this site. I got a great deal on a table lamp and the product arrived on time with no issues. I will definitely shop hear again for holiday gift ideas and other items for my home."
"Bailey Street Home delivered the product as described in the time frame they promised. Nothing was back ordered or changed on me. Everything went smooth. Much appreciated."
A rep from BaileyStreetHome.com, nick.reseller, has responded:
“Hello, I am deeply apologetic that you received a product that was damaged and unsatisfactory. At Bailey Street Home, we have a very fair warranty/replacement policy, which covers most products we sell. Without knowing your order number or which item you purchased, I will assume your product was excluded from this warranty as a clearance item, which is final sale. Final sale items are clearly labeled as such, however we do not make a habit of offering items that are damaged or in any way used/refurbished. I am sure our customer service team tried to offer what we could reasonably offer to mitigate your frustration. However, if you are still unsatisfied, perhaps you could give a best way to contact you and a case manager can reach out to further discuss. We hope we have the opportunity to earn back your trust at Bailey Street Home. ”