"Had a problem with a leaking Shimano XT M8000 brakeset, and Backcountry contacted Shimano in short order, and got the warranty submitted. Shimano sent them a replacement caliper and lever, but missing was the pads (the original were soaked in oil), the olive and insert (required since Shimano didn't send a complete set), and the oil, needed to get this replacement set functional. Well, Backcountry sent all those parts and more, and by next day no less. This company had me back up and running in no time. I am AMAZED at this type of customer service. You cannot go wrong doing business with this retailer. I am sure glad that I did. "

"This is a despicable company that is actively suing other small companies who use the name backcountry. This behavior defies everything that "backcountry" stands for. Please do not spend your money with this company. "

"Any outdoor enthusiast or a person with conscience should not shop there. This company bullies only small business owners and nonprofit organizations by suing them use the generic word “backcountry”. They dare not to bother the other large companies. Shame on you. Never shop there ever again!"

"Bullying small businesses by suing to try and obtain a trademark to a word used by anyone with outdoor pursuits...absolutely ridiculous. You've lost my business..."

"With bad customer service, crappy shipping, questionable ethics, and now suing others who use the word “backcountry”, it seems they’ve reached a new low. Shopping with this company has been a bad experience from square one.

Please also boycott their subsidiaries:
- Steep&Cheap
- Competitive Cyclist "

"But even the rocks respect the backcountry. "

"I’m sorry but there is no way that I will ever buy anything from you ever again unless you apologize publicly and back off from suing people over something you can’t possibly own.

Get a grip!"

"If you are boycotting backcountry.com be sure to also avoid competetivecyclist.com and steep&cheap.com as these are affiliate companies "

"They also know nothing about what they sell besides the specs listed by the manuf turer"

"Got bought out by some corporate shills and now they're suing small businesses who use backcountry in their name, do not support. Spend a little extra and shop local."

"DO NOT SUPPORT THEM!!! If I could give them zero stars I would. They have no morals or business ethics! Backcountry.com is actively suing every business that has the word “backcountry” in their business name. They have already sued an avalanche education group called “Backcountry Babes”, they sued an American-founded jeans company called “Backcountry Denim” and won, they sued a Utah bike maker called Backcountry eBikes, and are in the process of suing dozens more small businesses containing the word “backcountry”. This is like trying to trademark the word “mountains” or “beach” or “hillcountry”. Trying to force small businesses to change their name for this reason is just bullying and I will never again buy from them again!!"

"This company operates using poor business ethics, bullying smaller companies through lawsuits and threats."

"Not the heart at the right place ... Read this:
https://coloradosun.com/2019/10/31/backcountry-com-sues-anyone-who-uses-its-namesake-is-it-bullying-or-just-business/"

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"

" I placed an order with Backcountry.com on Tuesday, 07/09/19 for two shirts I need for a trip I’m leaving on Saturday, 07/13/19. The free 2day shipping should have left room to spare, but instead they completely left me in the lurch. A short timeline:

- Although the order is placed on Tuesday, no confirmation is immediately sent. I have to get an order reference number from PayPal.
- After placing the order but long before shipment one of the items is reduced in price. No refund of the difference is ever offered.
- On Thursday I chat with an online rep. She informs me that the delivery will take 2 business days from shipping, which would be that afternoon. I tell her to cancel the order if it can’t be delivered by Friday, as it will no longer be of use. She states that she’s changing the service to overnight and that it will be there the next day. Neither of these things happen, but I do finally get email confirmation of the order.
- On Friday I get an email that the order is shipping 2day service and will arrive on Tuesday. I immediately respond to cancel and catch the order. I receive a message back from Gearhead Trevor H. that they were going to intercept the shipment and that I’d be issued a full refund when they could confirm possession. These two things never take place.
- On Tuesday, 07/16/19, while I am out of town, I receive an email that the shipment has been left on my doorstep. On the road, I speak with Gearhead Keith J. He asks when I’ll be home and how close I live to a UPS store. It will be my responsibility to return the items before a refund will be issued.

Now, after twice telling them to cancel the order, I’m less then inclined to deliver this package back to UPS for them. After a bit of discussion, Backcountry reluctantly agreed to have it picked back up from my front porch. Still, they’ve yet to do a single thing that they’ve said, so I’ll probably just take it to the store.
The real point is that they’re completely undependable, and they don’t seem to care. Missing a couple of quick dry shirts has been less than ideal, but it didn’t ruin the trip. If this had been a couple pieces of critical gear for a bike tour or whatever you’re in to, it could have been far more difficult to work around. This is a store that sells pricy outdoor equipment to people who are need quality gear. They call themselves “Gearheads.” Not a single person out of the three I had contact with seemed to have any idea that what they sell could be important. They sure didn’t acknowledge that they created any kind of inconvenience. I guess this was an easier way to learn an important lesson about company with equally low levels of competence and integrity.
"