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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

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Verified
5/5

2003-12-17

"I ordered an item and the following day I received a phone call telling me the item I selected was not in stock and I decided on an alternate color. Received an e-mail notification of the shipment and it was delivered three days later."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-12-02

"I purchased the baby car $300.00 via fatwallet.com since there is more than 7.2% cash back. It is a huge cash back and was very attractive. But it is just a catch. They don't cash back. If you expect a cash back, you might not get it. people in Fatwallet directly asked the babyuniverse.com......but they told that it was from google.com. They refused. There was a log which I went to the babyuniverse.com from fatwallet and this log was the evidence, then I emailed to ask about that, however, no one responds. I will never buy anything from them. Probably, babycenter and buybuybaby have a better service as long as I have ordered. I hope that this message has an indirect effect and there will be no cheating."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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