"I am a long time customer of the Avenue and lately I have been very unhappy with the quality of their clothes. I don't abuse my clothes and I follow the washing instructions. Recently I tried to return a pair of legging, a shirt and a bra to my local Avenue. The women at the register, who I thought was the store manager, looked at my shirt and told me that they didn't sell it in that store. It is a black and white top with a metal bar across the front. The tag in the shirt says "Avenue"on it. The bar seems to be too heavy and droops down upside down, like the material stretched. She told me that sometimes they get things that are returns from the catalog . I don't order my clothes on line because I like to try them on before buying. She wouldn't do anything about my shirt. She told the other women working there" This is my style and you know if we sold this top I would have bought one". I put my finger through the back of my bra when I was taking it off. I did buy it last year but have only worn it a couple of times. Again I was told that there was nothing that could be done about the bra. Too old. My leggings were bought with a gift card I got for Christmas. The seem in the back side has stretched so that you can see the wholes where the sewing needle went through. The light shines through the wholes. She told me she might be able to do something about the leggings. She went to the rack and didn't see anymore. She said something about buying things on clearance, sales are final. The other women came over to see the clothes and asked if I had my receipt. I told them no but I charge all my clothes and asked if they could look up my charge history. They said that isn't something that can be done. The women pointed to the sign on the counter and said that I should reread the return policy. They only take returns within 30 days with a sales slip. I asked for the customer service # and put my clothes back in the bag and left telling them that I was not going to shop at the Avenue any more and would be cancelling my charge. If I knew the clothes would fall apart after only wearing once of twice I would never have bought them. I have 2 other tops in my closet that have also started the come apart. One is a turquoise blouse with flat metal type beads that are sewn on that came off after washing once. The other top has sequins across the neckline that have come off also. I also have a pair of jean shorts that have a decorative trim of metal grommets along the pockets have cut my hand my I put my hand in the pockets. They have loosened and have very sharp edges. I am very dissatisfied with the quality and service and won't shop at the Avenue again."
"I'm a long-time Avenue customer, but their return and exchange policies for online shoppers are HORRIBLE. I bought a top online hoping to wear it to a holiday event. It finally arrived right before the event but was too big. I brought it into my local Avenue store to exchange for a smaller size, and guess what...their policy is that the customer has to pay the difference between what they paid at the time of purchase and what the store is currently charging for that item. WHAT??!? Who does that??? In my case, I had used a coupon code and paid $18 for the top and the store was currently charging $55. What a crazy policy! I still haven't been able to find it disclosed anywhere in print, and I think if you're going to have a policy that is that bizarre and outside the norm for mainstream retailers, you need to disclose it in big, bold, easy-to-find print. Then this past weekend, I brought some boots to my local store for a refund (they didn't fit). I wasn't going to try to mess with exchanges and price differences again! But guess what? If you check out using paypal, you can only get a store credit, not a refund. Come on, Avenue...what in the what is going on with your customer-unfriendly policies these days??!? I don't care if that's your policy, but make it beyond clear at the time of checkout, because it's weird and would never in a million years be intuitive to a seasoned online shopper -- had I been alerted to your crazy paypal policy, I would have simply checked out directly using the same credit card that I used when I checked out via paypal."
"NEVER NEVER NEVER order from this company! I ordered 3 pairs of knee high boots but only received A 14x14x7 box that weighed just under 5 pounds on Fed ex's website. I inquired about the other 2 pairs and it took 2 weeks for them to tell me that their records show all 3 were shipped. Anyone who has ordred knee high boots can clearly understand that 3 pairs would not fit inside a box with those dimensions and it would be quite a bit more than 5 pounds (the pair I got alone weigh about 3.5 pounds). They no longer had the 2 missing pairs in stock so I requested a refund. They came back multiple times, even after an escalation, saying that the box weight was correct so they could provide me with a credit as a one time exception but not a refund, not to mention their ability to provide an update on a matter is laughable.....and when they do, it is a straight up blurb! When someone is angry, blurbing them is the worst thing u can do! They never once backed up any information regarding their claims of the Wright being correct either, as in saying they contacted the warehouse who confirmed each box weighed x amount and was a x b x c dimensions. I highly doubt this was even done because if it was, it would be clear as day that only one pair was sent.....this process took almost 2 MONTHS!!!!! I have many years of customer service with a fortune 500 company under my belt and am fully aware that this is completely unacceptable in both their methods of resolving an issue and the time frames of their scrappy excuse of a resolution! Beware! If you order u probably won't get it and they Will just force u to buy more of their crappy products that you just might not get......but if u don't they probably won't do anything anyway. HORRIBLE COMPANY!!!!!!!!"
"Do not EVER order from The Avenue online site or shop in the store! Its a joke-
I placed an order on 1/12/15 and I still have not received the order. No one ever contacted me to let me know that there was a problem with the order. I continue to call the customer service department which is located over seas somewhere because each person that I have spoken with has a heavy accent.
Each day that I have called to inquire about the order, I am told different things-"its been processed; the order has gone to the fraud department to verify information-when I ask why the order is in the fraud dept., I am given a total run around answer. Today I asked to speak to a manager when I called and Candy the CSRep said-"we don't have managers". When I inquired about that information, she explained that there are no managers but Avenue has supervisors. I waited on hold for 20 minutes to speak to Milo, the Supervisor. When I asked about all of this I was told that the Customer Service dept does not communicate with the fraud dept. so they have no idea what is holding the order up. UNREAL. I have cancelled the order and let Milo know I would be doing this review.
Do not order from the avenue. The company cannot be trusted. "
"DO NOT ORDER ONLINE. I PUT IN A ON JANUARY 9 AND STILL NO PRODUCT. I HAVE CALLED MANY TIMES....ALL I GET IS THE RUN AROUND. BAD BUSINESS ANDROID COMMUNICATION!!!! "
"NOT worth the effort!!!
I ordered two pair of boots and had to call four days later because they still had not been shipped from the warehouse!!! The costumer service guy gave me a whole run around about there "process" and I just told him that the process was ridiculous.
Here I sit almost 9 days later with still....no boots!
The shipping services are a joke and I will NOT EVER be ordering here again, ill go to maurices were the customer service is eternally great and if I have to order from there web site....its fast efficiant and hasle free. Guess I learned the hard way with this one, hope this saves someone the headach and disappointment of incompitant stupidity."
"I purchased two blouses that had applique/beading on them. I followed the wash instructions and they were damaged (all the beading came off of one and the other lost a few beads)...when I called the store where I purchased (Middletown, NY) they said they could not take it back once it was worn or washed. This is insane!! I have been unable to shop there since because they will not stand behind their products. I now shop at DressBarn Woman and Macys. Just want to let everyone know what you are dealing with. Don't give Avenue anymore of your money! I've been fighting with them since the Spring when this happened!"
"Worst ordering experience I've ever had. "Customer Service" is a joke. Even though they screwed up my first order, I still had to pay for shipping. "
"Will never order from here again. I ordered two pairs of boots on December 8. One pair was a Christmas gift. On December 15th I called because my order still hadn't shipped. The young man said the warehouse was backed up and that it should
Ship within the next day or two. On December 19th I called again because the order still hadn't shipped. The young woman I spoke with was very kind and apologized several times. When I asked if I would get the order by Christmas she honestly answered probably not. She advisedevto purchase a back up gift as she couldn't garuntee delivery. On December 20th I got an email stating my order had shipped...only to find out it was one pair that is shipping and not the one that is a gift. After 12 days of waiting for an order to ship I won't even get the gift I ordered. I'm disappointed with their service enough that I will be returning both items on principle alone. "
"This is what I wrote to Customer Contact
The display of the most HORRIBLE, and HORRENDOUS customer service that I have ever seen anywhere, and at anytime, what we saw today displayed by 2 women in at the Brandon, FL store located at 2430 West Brandon Boulevard, Brandon, FL 33511
by 2 women who both claimed to be "The Head Managers" a girl and an older woman.
In my estimation and the people around the counter witnessed extreme ANTAGONISM, DISCRIMINATION, AGGRESSIVE HARASSMENT, accusations, BULLYING and the ultimate RUDENESS we have ever seen towards a young woman, who was returning items that this young woman had a receipt for... there should have been NO questions asked, as ALL the tags were still clearly affixed, and she had not worn them. the first girl examined them with a demeaning attitude, and they would NOT return one shirt that CLEARLY was damaged when it left the store. an unbelievable statement that we over heard the first girl say when the woman said that the pants were to big for her, first girl with the " other "head manager" standing right there, looked at the woman and said "These are too big for YOU?" Making all of us feel mortified that this store clerk would say anything so horrible, and that is just ONE example of the ABUSE suffered by this young woman.(even at the end, this store clerk with the other right there, said in the most sarcastic manner something to the effect of " well we hope your day gets better"
We have never seen anything so awful!
We could not believe that these 2 woman treated this young woman as a Second class citizen, what appeared to us, as accusing her of stealing, when she had the receipt for ALL the items, with tags still attached.
we could not believe the actions of these 2 clerks, store "managers" and in my opinion their disgusting and blatant disrespect for another human being.
I will NEVER step foot in another " The Avenue" again for as long as I live, as well as the other women who said the same thing.
I am APPALLED and feel DEFILED by these 2 women, store clerk "managers" and what I witnessed, heard and saw by them.
The company needs to state " we do NOT accept any returns for any reason" if this is the desired policy.
I am SICKENED by this.
Makes me wonder IF this company has any sense of decency. "
"On December 1, 2014, I purchased 3 sweaters online but received only one on 12/11. I called Customer Svs. and was told that an email would have to be sent to their support team before the missing items could be shipped. I was also told to call back the following day for an update. When I phoned back the next day I was then told that it takes 3 days--not 1--to get an answer to their email. But when I phoned back again 3 days later, I was informed it actually takes 3 to 5 days to get an answer from their support team. (Their shipping/customer svs depts. seem to be a confused mess. I'm only going to wait another week before cancelling the entire order and disputing the amount Avenue already charged to my credit card.)
This is not rocket science. Avenue customer service just has to check the USPS packing slip to see that the low weight of the package clearly cannot be 3 sweaters but is more likely 1 sweater as I said. What is wrong with these people? First, they shortchange you on the items ordered and then they do all they can to avoid correcting their own mistake. "
"On October 2014, I purchased at avenue.com online 7 items. Received in the mail only 3. One was backorder. Called 4 times already and explained I did not receive all the items yet. When I speak to the Customer service department they alwsys says all the time: -"we will contact you in 3 days". Never got a call or email from them!!! Its December now!!! Very upset!!! I am tired of calling them, I never got my boots, a shirt and two sweat jackets!!!"
"I spend about $400 each season in Avenue. My most recent purchase was a top that was $54. When i wore it to work a coworker pointed out a hole in the seam of the sleeve. I got 1 whole day out of this top. I took it back to the store with my receipt and the tags (no longer attached). They would not exchange it and said that was their policy. How dumb is this company? They just lost my business. I ended up returning $250 worth of merchandise the next day and i will never do business there again! "
"The worst in customer service! I have shopped for years from Avenue.com and have never had a problem until my last order. I only received 4 of my 11 ordered items- but was CHARGED for all 11 items. When I called to explain the situation, I was told that my missing items would be shipped out ASAP. When I did not receive them in a week or so, I called back and was told that the "warehouse" had confirmed that my entire order had been shipped on the first order. Long story...but the short of it is that they called a long time, loyal customer a liar because their "warehouse" said everything shipped. Am disputing with my credit card company now. "
"Terrible customer service on their on line orders. For many years I been an Avenue customer. Now I will never purchase anything from them again. I purchase 2 pair of boots before Christmas to give as a gift to a friend for her birthday that was after Christmas. I purchased them early because they were on sale and they had discounts. When I made the purchase there was nothing about how long I have to return them. When I gave them to my friend they did not fit and 1 pair was damaged. I called Avenue customer service to find out what to do to return them and I was told is to late to return them, it was passed the 60 days I had for return. I explain the situation but she did not care. The lady told me if I want to I can try to return it to one of the stores, they might take them back. I tried that, they told me they will ask the district manager, 2 weeks later they called me back and told me they will take them for the price they last went on sale. I took them in and they were giving me $3.25 a pair. That was ridicules. I paid for those boots $88.79 total. I am still stuck with the boots and out of the money. I will never purchase anything from Avenue again and I been telling everyone about how bad their customer service is. WATCH OUT BAD COMPANY!!! I put 1 star, I rather have put 0 star but was not given that option!!!"