"Shipping was fast no hassle. I have always received the correct parts."
"It was cheaper to but here than at my local VW dealership."
"Was easy to find just the right monster mats for my car."
"I am very happy to have found all the parts I needed on your site. "
"They had the correct product for the best price. "
"Managed to find the parts I was looking for and the exploded views of the assemblies helps to pinpoint the part in question"
"I knew what I needed and was just a few clicks to place the order "
"Great assessories inventory and prices...Easy to order"
"Have ordered several times, always prompt service. They have the best prices around for OEM parts so I will be ordering again many more times."
"Using vehicle vin #, ordered replacement fuse box plate for my 2011 GTI. Installed it properly and found it to be completely incompatible with my vehicle. Spent hours trying to diagnose why the OBD diagnostic terminal was dead, the DSG transmission was locked in park, and the dashboard was lit up with every possible system failure warning. At the point of getting ready to have the car towed to VW, I reinstalled the old part and the car started immediately and showed no warning lights or ill effects. A scan per my code reader indicated the DSG transmission had been unable to communicate. To be sure I had not installed the new part improperly, I reinstalled it with the exact same results. I called the Autobarn parts desk to explain my situation and get a refund for all or part of my wasted $186. After about 15 minutes on the phone I was told there is no refund on electrical parts. I asked for the name of the person I was dealing with and he refused to provide even a first name. His only answer was that he was following company policy. Apparently company policy is that if you give the right vehicle information and a part is installed properly, it's your tough luck and your loss - just go away! Horrid service and attitude! I'm not a teenager, in fact I'm in my 70's with a lot a auto repair experience.
UPDATE: 3 hours later I spoke by phone with a gentleman at Autosbarn named Brien. He listened to the story and said that under the circumstances he would approve a refund. I'm not giving 5 stars because this should have been the outcome of my first phone call, but I much appreciated the apology and flexibility. As a result, I would purchase from them again in the future."
"Found a part fo an old VW Eurovan that several VW dealers aid was not available in the US any mor., TThey checked the vin to assure the part would fit and it did. They porocessed promptly and kept me updated throughout the process. Arrived on time. Very good experience. "
"Easy transaction. Website was very helpful in locating specific item I ordered"
"I was very impressed with the service and attention to detail in making sure I got the right part for my car. Thank you so very much for great service."
"It is very complicated and it doesn't recognize my address nor my email it took me two hours to complete the checkout."
"Prices are good, parts are genuine. Order has always been prompt and no issues."