"Ordered a discontinued Kelty Bag from them, using their joke of a price- match tool.
They agreed a price match online and then refused to acknowledge once I proceeded to check out.
Between the numerous representatives I spoke with, they all gave different excuses and when I asked to speak with senior management due to the disgustingly poor service I was served with; they stated that their senior management don't speak to members of the public( Customers!!!!)- WHAT?
DO NOT BUY FROM THESE HIPPOCRATES "

"I ordered a kayak and they price matched it, so I also ordered accessories. In the final order the kayak showed the correct price and the the final total price was correct. I placed the order and even received an email with the correct price. I was billed on my credit card though paypal $118 more which was the regular price. I cancelled the order. They are a bunch of crooks!!!"

"They have a price match option, I enter the info from Amazon from the Boga Grip 260 60lb Scale
which Amazon sells for 201.15. It adds it to the cart, when I than try to apply my 15% discount
code it rejects it. If I add the Boga Grip 260 60lb to the cart without the price match for the reg list price 239.00, I can apply the 15% off. The coupons fine print reads
*15% off excludes Hobie as well as all kayaks, canoes, stand up paddleboards and other boats, trailers, electronics, gift certificates, lessons, trips, events and any closeout or specially priced products. No coupons or discounts will apply to already specially priced items. All offers associated with this email exclude prior purchases and cannot be combined with other offers. Free shipping excludes all kayaks, canoes and SUPS, items of hazardous materials, Hobie, and HI, AK and international orders and orders under $39. Offer Expires: 6/05/2016

Talk about misleading, I ordered from them in the past, they will never get my business any more. "

"Offered pricing match. Did not match what I had paid for Backpackers Pantry Gourmet Meals over the past year. Statement was that the price I supplied was for another item. Customer Service individual was Stefen Wow, call me a liar. "

"Had to write a review since people are quick to complain and slow to praise. I placed an order on Friday for a kayak for my daughter. About an hour after ordering, I received a courtesy call, asking if I had any questions or needed anything else with my order. Over the weekend, I got the ship notification with an estimated delivery of less than a week away.

My delivery was made on the following Thursday, just six calendar days after ordering. The kayak was in perfect condition and all accessories were intact. I got a package with a paddle, PFD, leash and the boat, for less than I would have paid for the boat locally. I love shopping local, but my local retailers had a delivery date of over a month for the same item. That's a third of the summer.

I wouldn't hesitate to buy another boat from them. I will once my son outgrows his starter kayak, I'll upgrade my daughter and he can have the one from this delivery. "

"Price match is a total joke! There is always a reason to deny- not the "same warranty" or "that website is a scam." Really? Look around and buy your items elsewhere (perhaps from the place with the lower price). Austin Kayak price match is a scam."

"Twice ordered CEP compression socks for runners. Orders filled and shipped promptly. On second order item was out of stock in one color, but customer service called me right away to let me know. Ordered anyway in a different color. Great price."

"They send me half tent with (several missing parts). I ve paied 90$ of costum tax and 40$ to send back the item. They received back the tent, but didn t give my money back. I solicit them for the money of item (350$ that they tried to steal me) and now I ve to take a lawyer for 130$ lost for this transiction."

"I bought a CamelBak Eddy .75L water bottle on the 5th of October for around $16.00, which seemed like a good deal at the time because I was rushing a little bit when I was ordering the water bottle. I should've looked somewhere else. Even though I got my water bottle on the estimated delivery time and it was in good shape, I was overcharged on the item by a few dollars ($1-$2) range and while that may not seem like a lot, if one was buying a bigger purchase being overcharged is a big deal. I was overcharged because of their overly high shipping charges ($4.00+ to just send a water bottle?) and I'm disappointed that they would do that to their customers. I definitely would be wary shopping here (because of the overcharging)."

"I've been ordering from Austin Kayak for the last 4 months or so and really like this company. In all at least 10 orders. They have a great inventory and pricing is good. The orders are usually processed & shipped the same day if you order before 5 PM.

As a bonus their monthly email newsletter usually has a coupon for 20% off on a single accessory. When you get your receipt ( with order ) there is a coupon for 15% off 1 accessory item on your next order. Shipping is free on orders over 39 dollars.

I have not had any problems with discounts not being applied properly or pricing being incorrect, they have been a pleasure to do business with.

-Mike
"