"I have ordered from Astronutrition for years, they have great prices and they have always gotten my products to me on time. Customer service is top notch as they have been very helpful when I have called to ask them any questions."

"I ordered about weeks ago, and after waiting for 20 days, I tried to contact them to see if they can track my package, but I was not able to do so!! I sent them an email, I try to contact them vie contact form at their website, The online chat is not working (No body is at the other end!!) no phone number listed!! so I stuck!!"

"I tried to make a payment for tricep rope put my details in thepage reloaded and sent me back to the order, called my bank they authorised the payment but they haven't took it, emailed them, recieved an email saying it had been cancelled, tried to reorder, it did not take me to the payment option, then went on my account to see about 15 was waiting 'optimal payment' sent another email, I'm concerned as they already have my bank details, however, I still want the tricep rope, anyone got any advice? "

"Bought my usual epherdrine order. Was sent out caffeine tablets??? Emailed via their website with no response tried calling 3 different numbers costing me £8 with no luck. Tried emailing someone else that has replied via this website yet again with no reply. Thoroughly disappointed.
"

"Ordered items in September 1 month ago never received anything and when I claimed my money back they said no, but they will resend the items. Why would they risk doing so and what if I never receive it anyway will they continue sending until I get my order? Is this company serious ? . This is the first time I write a review for a company ever and I hope its the last time and will not have to deal with a company like this before "

"

Hi, just registered to give everyone an heads up about astronutrition.com.

Right now I can't do much since I made the mistake of paying by bank transfer (their site showed an ssl error in google chrome and I was afraid to put my credit card data in), so I don't have the option of calling my credit card company and doing a charge back for undelivered goods. I will, however, file a complain with the british office of fair trade and the canadian consumer protection agency, if anyone knows what else I can do please inform me.

I have ordered from bodybuilding.com, bulknutrition.com, vitacost and a few other vendors all with no issues but this time I decided to order from astronutrition.com because their shipping costs are really low so I would save some money compared to the other vendors I have used in the past.

So here are the facts:

- In their site and in their amazon store front it explicitly states that delivery time to europe zone 2 is 7-10 days
- On october 24th I ordered and paid for a single 28€ product.
- Since I received no confirmation of shipping, payment or any further information I emailed them and received an email stating that payment had been received and I should be getting the product in 7-10 days.
- 10 days passed and I emailed them again, this time orders could take up to two weeks to deliver.
- Two weeks passed and I emailed them again, this time orders could take up to 5 weeks to deliver.
- Had to go back to the UK on november 24th, emailed them asking for my money back.
- That same day I was told that my bank account would be refunded in 2-3 business days.


The biggest mistake you can make with shady vendors is being patient and believing what they write... that and always use a credit card because I'm pretty sure had I used a credit card I would have gotten my order or a refund, they can mess with a single consumer but they can't mess with visa or mastercard.

copy and paste of the emails:



"Subject : Re: AstroNutrition: New Order # 300005523
Date : Mon, 24 Oct 2011 22:40:43 +0200
Add Label
Hi and thanks for your email. We will indicate a value of under $10 CAD on your package.

It normally take 2-3 business days for a bank transfer to clear. Our shipping department will send you a delivery confirmation as soon as your payment is received and your order has been shipped.


kind regards,

Melissa Sevigny "

"Subject : Re: AstroNutrition: New Order # 300005523
Date : Wed, 16 Nov 2011 03:25:55 +0100
Add Label
Thanks for your email. Delivery time is typically one to two weeks,
meaning you should have received it by now. Because it was sent by
regular mail, there is no way of tracking the order. Just to confirm,
your order was shipped to: "




"Subject : Re: AstroNutrition: New Order # 300005523
Date : Tue, 22 Nov 2011 20:02:19 +0100
Add Label
Hi and thanks for your email. We will issue you a full refund.

Please send me your
Account number
IBAN
and
BIC


Kind regards,
Melissa Sevigny
****@****
AstroNutrition.com
AstroNutrition.com/Blog
tel: +1-***-***-****
fax: +1-***-***-****
Canada: 1-***-***-****
UK: 0808 101 1689
Twitter: AstroNutrition "


"Subject : Re: AstroNutrition: New Order # 300005523
Date : Wed, 23 Nov 2011 20:07:53 +0100
Add Label
Thanks for your email. A refund has been issued by bank transfer.
Please allow for 2-3 business days for this refund to be reflected on
your statement.

Kind regards,
Melissa Sevigny
****@**** "

"Subject : Re: AstroNutrition: New Order # 300005523
Date : Wed, 30 Nov 2011 19:27:16 +0100
Add Label
Thanks for your email. Please let us know if you do not see this refund
reflected on your statement by the end of the week. Our records
indicate the refund was issued successfully. Our apologies for any
inconvenience.

Kind regards,
Melissa Sevigny
****@**** "

"

"These guys provide top notch service and excellent products with good prices. I've used them on several occasions and the shopping experience is stress-free. Site is easy to navigate and delivery is quick."