"The owner, Dorene, is a fine saleswoman. She can talk you into anything - her policy, on the other hand, is awful. She talked me into buying something that was completely inappropriate even though I described that it was going to my elderly mother. The print was of bad quality and hard for an older person to see, and the mesh was too coarse for an elderly woman to handle. The item took three months to arrive and even though I returned it within less than 30 days, she refused to refund me because the order was almost four months old (because it took so long to arrive!). She was completely within her right because she said she had a return policy, even though on her email there was no mention of this policy. I paid $378.90. She was kind enough to refund my money on a different order that had never been mailed to me and pointed out that she was doing me a favor even though she acknowledged not mailing me the order! She thought this was good enough and that I should not expect more than that. So once she mails something - if she mails it, she will mail it too late for the possibility of a return in a timely fashion. If you aren't satisfied for any reason, you won't ever see your money again . The products are highly priced and poorly made. I did mail back the product in the end (at my own expense) and never heard back a word. "