""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"I live in a small condo and with the Covid pandemic I knew I needed to create an outdoor space on my balcony. The website is super detailed; I was able to measure my space and ensure all the items fit with ease. Delivery was super quick (a couple of days!) & the gentleman was super helpful bringing my items to my door.
Very impressed with the quality of the two chairs and table I received. Solid wood and really nice cushions. Super excited for the space to come together!
Definitely will buy from Article again!"
"Seno Dining Table and Savis Dining Chairs were wonderful. Hardwood. Stable, well-made product. Shipped fast and efficient, looking forward to placing more orders with them for my midcentury modern home."
"We recently moved from Toronto to Vancouver and brought nothing with us but the clothes on our backs. Given the current closures all of our furniture purchases had to be made online. Ordering from Article was simple and straightforward and completely without any surprises. Two chairs and an end table were delivered as communicated and we are happy to announce that they are all exactly as described and then some."
"Navigating the Article website was a breeze, shipping was very fast, and we absolutely love the chairs we purchased. The quality is awesome and they are very comfortable. And, they look even better in person! We will absolutely continue to buy from Article in the future! Better than 5 stars for sure!"
"Article has such high-quality products. I've basically furnished a new apartment with Article and could not be happier! Excellent customer service!"
"Good price, easy ordering, fast shipping, phenomenal product! First time ordering from Article and I will definitely be a customer again. Very happy with my new office chair!"
"I know have 6 pieces of Article furniture and counting. Every one has been delivered professionally and in perfect condition. I love the modern styling and clean lines. We know have Article in every room in our home and now out on the balcony too!"
"After making a $3799 purchase, I received a confirmation email stating that I was outside of the normal delivery area and would incur a $200 delivery fee. The email stated I would be contacted to discuss this. I was never contacted. When I emailed to ask about it, I was told that this was “still a manual process for us, but we are working on adding this into the prepurchase process for the future.” Article waived this non-disclosed fee 4 days after purchase. On my delivery day, I received a call stating they needed another week to make the delivery. When I tried to cancel the order at this point, they charged $49 + tax for return shipping even though the furniture was never delivered. When I asked them to waive the return shipping fee for furniture that was never delivered, they declined. They stated a refund would be available 7-10 days after the furniture arrived back to them. They could not provide a return tracking number or return shipping estimate. Article would not allow me to leave a review on their website directly because the order was never delivered.
Update: After posting a review on resellerratings.com, Article waived the return shipping fee and offered a $50 credit on future purchases. The customer service representative offered to be a direct contact for future purchases in order to oversee order and shipping timelines. Article communicated that they have refunded the cost of my purchase in full and this should post within 7-10 business days."
"I ordered an outdoor table and sectional from Article and am so impressed with the quality and price. It's easy to spend a fortune on outdoor furniture. It's a great feeling knowing we got a good deal on high quality furniture. Easily updates our outdoor space. I haven't gone a single day without relaxing outside. Delivery was a breeze and set up was very straight forward, no confusing directions or missing parts. "
"i had a great experience with my recent purchase at article. i purchased 2 ottomans and a side table. after i ordered, i realized one of the ottomans i ordered was incorrect, so i emailed customer service, and they were able to change it right away. my order came in 2 shipments. the first was a small item that came through fedex, and the second was a larger shipment, and they called me to let me to give me a window for delivery. i live on a hill, and they delivery truck wasn't able to make it up, so the delivery guys actually walked my purchase all the way up the hill! talk about customer service.
i love the items that i purchased, and they are of great quality. they look just like they do in the photos online, so i am extremely satisfied. i would definitely purchase from article again."
"As always, great quality products and fast shipping. Most of the pieces that we have are from article, the quality of there products is above average. "
"Website was easy to navigate, and the selections provided were plentiful. Very quick shipping, and great customer service! If you are looking for a dependable, high-quality sofa, then check them out!!"
"Article has a great selection of modern furniture. It would be difficult if not impossible to find better quality furniture at their price point. Highly recommended."
""The men who delivered the couch were prompt, very nice and very professional." "
"Customer service was easy to get in touch with and handled my one shipping date issue. Delivery was easy to schedule, on time, very professional. Overall, thrilled with the experience and quality/value. Will order more for sure!"
A rep from Article, articleimogen, has responded:
“Hi Kelsy,
Thank you for taking the time to share your experience with us as it is valuable feedback for our team. We do our best to make sure that we’re upfront about our shipping fees, including costs of shipping beyond our standard service area on our delivery page (https://www.article.com/delivery). We understand that this could have been clearer, and we’re working on integrating that information into the shopping experience so it’s clear when you checkout.
We apologize that you were not contacted before the product was shipped to inform you of the delay. I’m glad I was able to speak with you about this issue and waive the return shipping, and confirm that a full refund for your purchase has been processed and will be posted within 7-10 business days. A $50 credit has also been applied to your account to use towards a future purchase.
Genuine customer reviews are incredibly valuable as part of the shopping experience. We encourage all of our customers to review our product(s) and publish all reviews that follow our guidelines — they’re never changed, altered or edited in any way. Our review system is designed so that only people who have experienced our products (i.e. those who have received them) are able to review them so that you’re able to give your opinion of our product and the experience.
I’m sorry that your shopping experience was not what you expected, and I hope that we’re able to provide a remarkably better experience next time. I also want to assure you that your feedback has been shared with the team and we will use it to improve our processes.
Best,
Imogen Tyers
Customer Care Supervisor
Article ”