"Wrong item and they charging restocking fees, and no solution to the problem
I had ordered a frame for a certificate and they sent me the piece of cardboard that goes inside for the frame for the price of $30 including $15 delivery.
When we call to have the matter solve, they only wants to return $5. back. Their customer service is the worst. I will never buy anything from them again"

"I made and order and didn't get what I ordered and they refused to help on the customer service side. What made it worse wast what they did make was terrible quality. "

"The frames look like they were assembled by 5 year olds. The overall quality for a so called custom frames is a crime. This was the biggest waste of $125.00 I’ve had in a long time. Plus they sent a standard picture frame that was supposed to work with a painting on canvas. Do yourself a BIG favor and shop elsewhere. Almost forgot, Customer (lack of) Service blamed me for their screw up."

"I recently ordered two frames from Art To Frames. In all fairness, the black frame was perfect. The issue is with the frame I ordered from their barnwood collection. I picked out this particular frame because of the distinct style it had in all four of the corners. What I ordered and what they sent me are not even close in regard to the styling of the frame. When I opened the package my first thought was that they truly sent me the wrong frame. I immediately contacted customer service and provided them with a screenshot of what was represented on their website and in my confirmation email as to what the frame was going to look like along with a photo of what they actually sent so that they could see the two were vastly different. My hope was that they would provide me with a pre-paid return shipping label because there had obviously been a mistake. Here is their response: "Thank you for reaching out Unfortunataly (SIC) each frame is different as it comes from a real barn We do accept returns on all orders. However, we do not do exchanges or pay for returns "

They also pointed out that their disclaimer indicates that wood grain may be different than what you get, and I can certainly understand that. My issue is not with wood grain or color. Instead, the style of the frame I picked out is completely different from what I received. They either sent me the wrong frame or they are very misleading and misrepresent their online products. Basically what they are saying is that you can choose from any of the 38 barnwood frames from their site, but it’s a crap shoot on if you get what you selected and if not…..well, then you’re stuck paying almost just as much for return shipping as you did for the frame itself.

I cannot in good faith recommend this company to anyone. "

"I do not recommend arttoframe. I have bought frames and mats before and they ship it to the wrong address even though my address is correct in my account settings. My first frame took 6 weeks to get here. This time I ordered 5 mats on February 1st. It said it would be 4 to 5 days to ship out. It didn't even get started processing until the end of February when I emailed them and asked what was going on. I called first but no one would answer. They finally shipped my order but it was shipped to the wrong address. The FedEx guy figured it was the wrong street name and got it to me. When. I opened the package it was missing the biggest mat I ordered. The one I needed most. I called them several times and no one would answer. I finally got ahold of them and they said they would make it and send it out. They shipped it TO THE WRONG ADDRESS AGAIN. it was supposed to be here today but it's not. I tried calling them 8 times and no one would answer. I sent a not so nice email. I did get ahold of FedEx finally and they changed the address and it will arrive tomorrow. I'm not going to order from them again if they can't get it together. ALSO.. my first frame I ordered has a big chip out of it... You spend 130 on a frame plus shipping to have a chip in it. "

"I ordered a frame and did not receive what i purchased. i could have bought that frame at a retail store for half the price. First, it arrived broken and nothing like the frame i ordered. Very Deceiving!!! I will not take the time and effort to return it as it will end up costing me more than it's actually worth. In addition, it took almost over a month to receive the product and no consideration for the shipping and handling fee that i paid. Overall, the frame is not what i ordered... YOU are better off buying elsewhere or from a retail store. The quality is also poor"

"5 months and still no frames. I ordered 3 frames and after 5 months had yet to see them. I had inquired the status of my order 4 times and got the same response every time that they would expedite my order. Finally the last time I inquired they said the frame I wanted was on back order. I told them that I was upset that they never communicated delayed times or back orders and that every time I wanted to know the status of my order I had to inquire. I told them I wanted a refund and they refunded me and did not say sorry for the inconvenience or anything. Terrible company and terrible customer service. I would not recommend purchasing frames from here at all. Since then I placed an are through Frame it Easy and I should receive it within 1 week. With so many other online framing websites I would not use ArtToFrames."

"OMG! I had recently purchased a bundle of music posters in various sizes and planned to fill a wall in my house. When searching online for frames to match these posters I realized it was impossible, all these posters were in non typical sizes and NO ONE CARRIED THEM. I was beyond upset after if spending all the money on the posters! I soon came along #ARTTOFRAMES on amazon and found that they had ALL the sizes I needed! The prices were cheap, I was able to buy in bundle! I only spent $300 on the whole wall! The frames were shipped in separate, secure boxes, ensuring their safety while shipping. The frames were thick and sturdy and came with easy applicable hooks and nails! I absolutely love them! I am so glad I didn’t shop anywhere else. Next time I have a home project, I am going to Art To Frames for my decorating needs"

"They do NOT stand behind their products. Spend your money elsewhere. I purchased several custom frames, one began sagging in the middle after some time. It looks severely warped. I contacted Art to Frames, and they said since it was 2 years after my order, they couldn't do anything. For something that costs that much and just hangs on the wall, I expect it to last a lot longer than 2 years. I have Ikea frames I purchased for a few dollars that have no issues after 5 years. This is unacceptable. "

"I bought a large frame from this company for $55. It didn’t work for me and they not only didn’t pay for return shipping, but they didn’t even offer a shipping label from their business that would typically be a lower return cost than the customer doing it on their own.

I paid $35 to ship it back to New York from Michigan via UPS. Shameful."

"I've placed two orders with Art to Frames. Both orders were fulfilled promptly. The first order had a single frame in it and the second order had 13 frames packed in 3 boxes. All the frames were very well packaged and well protected for shipping.

All 14 frames had tight corners and were made to the correct size. The mats on 2 of the 14 frames did have a cutout that was slightly larger than expected but it isn't noticeable unless you get very close (the pictures being framed have a 1/4" white border so when the opening is too big you can see a little of the white border).

I'm very happy with the quality of all the frames especially given their great prices. They look more expensive than they are."

"I finally received my package. It took 15 days to arrive and the shipping was $8.00. My original tracking gave me 5 days. A week went by. No email. No package. Tracking says label ready but no package to send. I was presented with ignorance when I called to find out where my frame was. This company has poor communication skills. It also lacks curtesy. On a final note, why don't you include a tiny screw for the back holder?"

"Purchased a long frame -40"x12". The frame itself is decent quality, but overpriced. The frame came with the hangers oriented the wrong way, meaning I have to source an additional hanger to get this frame to hang correctly. They also neglected to include any info in the box to contact them to address issues such as this. I sent them an email but after 3 days of not hearing back I had to call them. The rep was curt and rude - "

"Ordered two custom sized black satin frames through ArtToFrame.com PROS: (1) Both custom frames properly sized and mats cut to requested dimensions (2) Sturdy shipping box and frames safely secured inside PROBLEMS: (1) Plastic plexiglass scratched on one frame despite having peel off protection layer (2) Jagged and split edges indicate both plexiglass sheets were cut with improper saw blade (3) Cheap corrugated cardboard rear backing used on both frames (4) Tacky plastic veneer used on larger frame instead of satin black paint finish (5) Sawdust particles present inside frames clings to plexiglass surfaces (6) Flimsy metal bend tabs used to secure rear backing into frame ASSESSMENT: I attempted to mount artwork into the smaller frame, but patience was exceeded as problems compounded during setup. Scratching on the plexiglass was discovered after removing peel off protection, followed by sawdust particles clinging to the interior plexiglass surface. Both issues can only be the result of carelessness in the workshop. Some of these problems could have been easily prevented with a more careful assembly line process, but there's no way to compensate for cost cutting on materials. It's a total mystery why the larger frame has a cheap plastic veneer while the smaller frame has a nice painted black finish. This alone renders it unusable without some DIY modification. The high cost of returning a large box makes a refund prohibitive also. BOTTOM LINE: ArtToFrames delivers unreliable quality for custom frames. Find another source."

"I ordered 2 10x10 black frames. I was not sure what to expect with the price being so low but I was blown away when I got my items. They are sturdy well built frames. The glass was intact and the packaging was great! I will buy all of my frames from them from now on! "