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Customer service:
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2/5

2005-10-24

"Problem: item not in stock

Placed an order for Logitech mm50 Portable Speakers on americanesuperstore.com. Called their customer service to make sure that the item was in stock, since I read on another website that this company had a reputation for not having up-to-date information on what's in stock. I got a voicemail the first time. I called back and hour later and spoke with Dave (nice guy), who informed me that the item WAS NOT in stock, and could not tell me when the next shipment would arrive. They should really integrate their inventory with their website.

Cancelled my order.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Delivering products on-time
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Overall customer service
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
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