"My APC UPS has saved me quite a few times"

"Quite frankly I am extremely disappointed in the support that APC provides. After having purchased nine SUA & SMT units, ranging from 1000s through 2200s, in the last two and a total of seventeen units (eight SUA 1000/SMT 1000s, five SMT 15000s, two SUA 2200s, Back-UPS Pro 1100, and even an old Back-UPS 900) over the last five years including countless battery replacements, I would expect better individual support. The only help that APC would provide for an out of warrantee SUA2200 noisy fan is that it is not user replaceable and suggested trading up to a newer unit for hundreds of dollars. This was just nonsense. By removing the top part of the chassis (just four screws) revealed the non-functioning fan. Then pulling four plastic punch rivets removed the fan. Calling Newark, an electronics component distributor, easily secured a replacement ADDA AD0924UB-A71GL, 92mm x 92mm, 24v DC fan. A couple of wire connectors, four crimps, re-assembly, and we were done for less than $15. Now was that so hard for APC to explain? Obviously not worth the paying the premium for APC products given the “true” lack of “real” support."