" I bought a guitar from AMS which was an excellent instrument, but did not suit my playing style. I called them a month later and they told me to send it back for a full refund. I then ordered another guitar that was better suited to me from AMS. They sent me the new guitar which I received the day after I ordered it. The new instrument was delightful. My customer service experience was the absolute best I have ever had. I am sold on AMS as a source for my equipment needs now. Thank you AMS."
"I order A Behringer 24 channel mixer from American Musical Supply. I bought it at the same price 5 other companies were selling it for including Musicians Friend where I have shopped before. There web site advertises 2 day delivery. (Please look at the site to confirm.) So I place my order on Thursday before 4 p.m. which they said it would then be shipped that day. I received a call from them around 4:30 confirming so shipping info. The rep said she would still try to get it out that day. I said as long as I get it by Tuesday it would be ok as I was leaving on Wednesday and needed to take it with me. She said it would be there on Monday. IT WASN'T! So I followed the tracking info and found out it will not be delivered until Wednesday. So I called and spoke to the customer service dept. The supervisor said they do not guarantee 2 day delivery. I asked him about the ad on his website as well as my conversation with the rep on Thursday and he was not apologetic at all and was kind of rude and simply said they say there is no guarantee. He then said if you look at the shipping information down at the bottom in small letters you see "more shipping information" click on that and you see it says "most" packages. Well if you read it that is the only exception word on their entire website. Please look at the information and see the false ad's they put out. I would not want to deal with this companies customer service for more serious issues. "
"I've had one experience purchasing from AMS. I was looking for an AKAI MPK61 keyboard, and some banner ads showed they had the best price. I put the keyboard and a couple other items in my cart - but didn't purchase. The next day I decided that this keyboard was getting harder to find, as some places now said "no longer available", so I'd better finish my purchase. Everyone else was selling it for 299.00. Now my cart said 299.00 for the keyboard... I called them and was told the sale had just ended and that was why the price went up. They honored the sale price and completed the order on the phone. My items were delivered in a few days and everything is just as it should be."
"Disgust and disdain are two words I could accurately use to describe my feelings after shopping at American Musical Supply for my third and final time. Here is a synopsis of my three shopping experiences with AMS:
My first time shopping with AMS, I ordered a guitar at 9:30 AM and it was supposed to be delivered the next day but it wasn't. My payment was processed that afternoon but the guitar was not sent. The next day, my guitar was still not sent. Finally on the next day, after calling them many times, they finally sent my guitar via two day delivery, not the next day I was promised. Silly me, I should have said enough was enough then.
My second experience shopping here went very smoothly. I ordered some maintenance supplies for my guitars and they were delivered the next day with no issue. I figured that they resolved all their issues and it was safe to shop from them again. My mistake. . .
I purchased a case for an Epiphone Explorer guitar on August 19, 2015 as well as two instrument cables. I received the package the next day however the Explorer case was actually for an Epiphone semi hollowbody guitar versus an Explorer. I created a video and put it on Youtube detailing my experience:
https://www.youtube.com/watch?v=cXHWlPhAGws
I immediately returned the item and as of today, 2 weeks after the initial order, I still have not received a refund. My merchandise was sent back the very next day so I have been without my refund for a week and a half (they had the case returned and sat on it without processing a refund).
Screw you AMS!!!"
" American Musical Supply does not honor their 1 year free extended warranty!
I bought a Bugera v22 combo amp form them in January 2014 which means I get the manufacturers warranty of 1 year and their extended warranty of a second year.
I have until January 2016 to get my amp in for any repairs necessary.
I called them and they gave the address to send it in as it has intermittent bad tube sockets. I know this as I can put other new tubes in and it does the same thing and if you push on the tube it will come off or on. anyway when I called since I have to pay for the shipping to their repair dept. I ask if I could just take the amp section out and send this to them which would save me a lot of shipping money small package (11 lbs for head alone versus 45 pounds for combo amp and a huge box) They told me no I can't do that it has to be the whole unit so I told them I don't know why when it is just the amplifier that's bad and that the speaker is a different speaker than the one that came with. With that they told that it isn't covered under the warranty because I changed the speaker as does most semi and professional musicians who have a favorite speaker. I told him that no where on their website when you buy an item from them does it state can't change speaker which is 2 wires to the speaker that it would void the warranty. they are sticking with this and my amp will not be fixed by them. I ran this past the call center supervisor and a VM to his manager and they will do nothing. Their extended warranty is not legitimate without a disclaimer about changing speakers or even tube out which most serious musicians will do."
"I have ordered from these guys off and on for years and never not once have I ever had any issue.this company never tries to take advantage,for instance I wanted to 2 day ship my guitar and the salesman talked me out of it because the regular shipping was fast and sure enough he was right..people need to get another hobby other than complaining .If you order the item and can't pay as promised of course they will call I'm sure any business will want you to hold up your end ..what is the world coming to??READ all disclosures before you order,it's not that hard.most of the complaints on this site sound childish and selfish,MOST not all.this company has always done me right and for that I thank them,you have to pay for yor items that you agree to,price match is a match,not a beat..the company isn't a charity,or a crisis center,get it together people"
"I purchased a Yamaha keyboard pack as a Christmas gift for my mother-in-law. When she set it up she couldn't get the keyboard to stay on the stand. My husband tried setting it up as best as he could. My mother-in-law just started getting piano lessons and her instructor noticed that the stand wasn't the correct stand for that particular keyboard. I called customer service to request a replacement stand and the CS manager informed me that I was calling 33 days after their 45 day return policy and they cannot accept any returns. She also told me that their corporate division select the stands for the keyboards. I'm surprised that they do not have specialists fulfilling the keyboard packs. I am very disappointed that a Customer Service manager couldn't think outside the box and provide me with a replacement stand that would cost them $24.99 for their mistake. I have decided to purchase the replacement stand elsewhere. The keyboard is working fine and my mother-in-law loves it. I also placed this same review on their website and it hasn't been posted."
"Buyer BEWARE!!! I bought from this company feeling secure in my purchase because they offered a 45 day return policy. When I attempted to return after about six days, I called for a return "authorization number," I was told "There are no return on headphones due to health issues." NOT TRUE!"
"Ordered a DJ Mixer and case on a Tuesday. Due to a shipping issue the tracking info showed it would arrive on Thursday so I was able to book a gig for that weekend. However, on Thursday only the case arrived. Called and found out the items were sent in separate shipments and the Mixer was actually scheduled for a Monday delivery. I explained the situation about having a gig booked and needing it for the weekend. A supervisor got on the phone and was able to arrange to have a second unit shipped overnight. I received it Friday and was able to use it over the weekend. They also sent me a pre-paid return label for the other one that arrived later. Kudos to them for going the extra mile to make sure a customer was happy!"
"I ordered a Les Paul guitar from American Musical Supply only to find out that they did not actually have the guitar in stock (even though it was shown on their website). I was told it was a "pre order" from Gibson and would maybe arrive in 2-3 weeks but they really didn't know when. No one could even tell me when it was ordered from Gibson. When I asked to speak to a supervisor, I was told that they were only a call center and there was no one I could talk to other than the call center manager (who was NO help). I was told they have no access to the buyers or any of their information - phone # or email address. What a joke. STEER CLEAR OF THIS COMPANY!"
"For over 10 years of buisness love AMS'. Any issues are normal at any type facility and are always handled appropriately! "
"Absolutely rude customer service. I was a customer for years through early 2012, and the company's customer service - their attitude on the phone - is abysmal.
You are just another phone call and order to them. Nothing more.
With so many options out there -- steer clear.
AMS is a subsidiary of Guitar Center."
"i love AMS I have been ordering from them for probably 5 years and never had a problem, the only issue I ever had was last month I orders a thunderbird Bass guitar and dint get the case. (Should have) anyway I went to the site and found a scratch and dent thunderbird case for almost half off so I ordered it. Later that night I found out they were sold out of the case and made a mistake and charged my card, however I talked to a manager and he sent me a brand new one at the scratch and dent price that was already debited from my card, that's great customer service."
"I have ordered twice from AMS and both times it was a joke. The shipping is the worst that I have ever experienced. It was 4 days before my product even left their ware house. Then it took two days longer than it was estimated. Then once the product showed up, it didn't even work. The customer service is terible. They don't answer any of your questions and proceed to patch you through to the credit department every time you talk just so they can ask you the same questions over and over again. I'll never order from AMS again. I have had much better luck with Amazon, zZounds, and Musicians Friend. "
"I have been purchasing musicians products from AMS for over 20 years and have spent thousands and thousands of dollars with them. Their customer service has gone downhill in 2014. I recently purchased a guitar amplifier. It was not shipped out on time. It was shipped from their MS warehouse rather than the NJ warehouse (I live in MA and get AMS deliveries within 1 to 2 days). I contacted them and told them it wouldn't arrive in time because they shipped it late and from the wrong warehouse...so please contact Fedex and have it returned since I would have to purchase locally for a series of gigs that needed a Vox amplifier. It was returned to them by the carrier. They never refunded my money. I have been on the phone with them almost daily since it was returned on August 22nd. They do not have the means of refunding my money since it has to be processed by the warehouse first to get a refund. The warehouse won't process it for some reason. I NEVER RECEIVED THE AMP!!!!! Customer service will not resolve the issue! The credit department will not resolve the issue. The next step for me is to contact my credit card company have them charge back AMS. Because AMS is so close to me, I have always tried to purchase from them because of their quick delivery. Since this isn't the case and since they have ripped me off. I will do business with Musicians Friend and Sweetwater....whom I have never had an issue with. Please make AMS feel the pain of their poor business practices and do business else where."