"Denied a payment plan for no reason. Have bought with them before."

"AMS keeps sending coupon codes in e-mail. Unfortunately, they almost never. Even though I had forwarded the e-mail with code, the customer service person said they never used such codes (a complete lie). Their prices are the same a most other suppliers and they are unwilling to negotiate. They also are bad about not telling the customer about merchandise that is out of stock until after the order has been placed. I will only buy from them when no one else has the item in stock."

"I've ordered from AMS a number of times. The most recent, an expensive boutique tube amplifier. The merchandise has always arrived promptly and in new condition. I have never had a problem with AMS billing of payments. This is a good company in a tough competitive business. Great job, AMS!"

"I purchased a guitar in October of last year. I played it in my living room for 5 months, until it just stopped working. I am not trained to open a guitar and find out what is wrong, so i contacted AMS support. They informed me to go through Ibanez. I tried Ibanez for a week, no response - nothing. I tried AMS again, and they informed me to go through Ibanez, even after I told them it was unsuccessful.

Tried again today and the same. They are OK taking your money, but care less when the merchandise they sell is defective. They sell you on a Warranty through them, but what it doesn't say is the warranty doesn't kick in until AFTER the manufacturers. This is their way of telling you to go away. That is misleading information and I will be contacting my bank and attorney. DO NOT BUY FROM AMS. HORRIBLE CUSTOMER SERVICE"

"In Oct 2020 I tried to buy a guitar and evh tuner from them. After a couple weeks, I was notified the guitar was on backorder. I canceled the guitar. It was a Christmas gift.
(I purchased it elsewhere and it arrived a couple weeks later. Same guitar.
Their website declares NO CREDIT CHECK.
Well, they did run a credit check on me and messed up my credit. Not to much but far cry from NO CREDIT CHECK. Now they comeback in March 2021 and declare missed payment. It was charged to my card the 17th of March.
Beware of their billing practices. "

"My 700 dollar guitar was shipped to me across the continent in a flimsy box, stuffed with brown paper and a thin foam wrap. Naturally the finish was chipped on the front edge and headstock due to bouncing around in the box. I've been going back and forth with them to reduce the price I paid to something more appropriate for a guitar in poor condition as opposed to the "minor blemish" "return in excellent condition" instrument I thought I was buying. The chips from the finish were stuck to foam wrap. I can't believe a music store would ship a guitar packaged so badly. I asked for a price reduction appropriate to the condition of the guitar when I received it and they offered me a 50 dollar refund. My luthier says he won't even try to repair it because it's too time consuming and costly. Stick with Sweetwater or Musican's friends. "

"To start, my guitar came in something only vaguely resembling a box. It was crushed and shredded, had water stains on it, and had been kind of half-way taped back together. There was barely any packing, and it was a miracle the guitar wasn't destroyed. The "box" was not a good sign, and the contents were almost as bad. I purchased the guitar with a discount because it was marked "minor blemish." A more correct label would be MANY moderate blemishes, including grubby strings and a worn, dirty fingerboard. It was clear someone had played this guitar a LOT. I've bought "blemished" items from other dealers and when they arrived I had a hard time figuring out where the blemish even was, or if it existed. Not this time--the were all over the guitar. With the amount of wear and just general grime on this guitar it should have been sold as "used"--at a used-guitar price. When I called customer service, the agent argued with me about the definition of the term "minor blemish," which was absurd. I know what that's supposed to mean; this guitar did not fit that term at all. To their credit I guess, they did give me my money back eventually. But it was a huge waste of my time, and the fact that the customer service person wanted to argue with me about it rather than apologize was pretty disgusting. I will never do business with this company again."

"Had two or three solid experiences. Made my orders. Received good product. Things seemed normal. Until you have any issue and things get sketchy real quick. My first interaction with customer service was bizarre to say the least. They are either disrespectful and nonchalant. Or friendly but cannot answer a question straight. They hard credit check even on items that specifically say “no credit check.” They are consistently dishonest about advertised shipping dates with fake timers. They messed up my address twice, on their end, and tried to charge me a reroute fee for their mistake. I have not had a single customer support member take any responsibility for a single issue (they try to turn it on you every time) or explain how they resolved anything. I’m assuming this attitude is coming from management. Just a crappy culture at this place or a complete lack of training to the staff. As a small business owner I hate to say it but Amazon is winning for a reason. After several bad experiences I realized how good other retailers are. It was fun while it lasted AMS. Buyers beware....it is a gamble to shop here. "

"Hard credit check is unnecessary especially when one's spent thousands of dollars on this site."

"I have always had very good results purchasing through American Musical Supply. They are great!"

"SAme as other comments ,,, orderd,, had ISSSUE with shipto bill to. lol... guy I called put thru order for me,, charged 1 install///,,money came out.... later that day they charged again,,,was denied,, called my cc company , cncld card,,, And there website is not found on my 150 to 250 mbps internet.. Wow"

"I've been purchasing equipment from this company for a long time. That was the worse experience I ever had with a rude, nasty lady named Alicia as an account service supervisor. My recent purchase she got me bill out of nowhere and without my knowledge for 120.61$ after hang up to my face. I called back to discuss about why is that extra money is taking from my credit, she has the nerve to raise her voice onme and tell me she doesn't have time to talk about my transaction which got me very frustrated. That ALICIA, she should be working in a jungle not a store that serves many costumers. I'm still not done with nasty self"

"American Musical Supply tries to differentiate from the others by promising "Free 1 Day Delivery" on the majority of their items. This sounds great, but does not actually happen. This is how they hook you, but it's a lie. They ship stuff Fedex Ground for everything, and it will more than likely take 3-7 days -- and they do nothing to help out the customer when this happens. "Oh sorry, we didn't have the items available in that fulfillment center, which is why it is being shipped from further away".. ok, well, if you promise it's 1 day, and if your site blatantly says "in stock, free 1 day shipping", you are obligated to honor that. If the item is only available in a fulfillment center that's further away -- but the customer ordered it with the assumption that they'd get it in 1 day -- well then you damn well better honor that promise and send that item via Overnight Delivery. This has happened multiple times, on AMS, and their affiliate brands: Zzounds, SameDayMusic."

"This company does not prioritize customer service. They will be happy to take your order and money. After the purchase is made they don’t care."

"I've purchased from this store for a number of years but as of this present year absolutely never again unless I absolutely had too. Everything that "was" good about them is bad now. The best part about AMS was the price matching. They don't price match items but instead discount them for $10-50 dollars off what you submit to them and call it a price match. If you think that sounds great let me explain. I send them a price match request for a piece of gear being sold at another major retailer for $799 they say they approve my price match and offer me the exact same piece of equipment for $959. That's their definition of a price match. On top of that they no longer the only good thing about their store the "Payment Plans" on "price matched gear. So if you want their generous 40 bucks off you have to pay in full. You'd come out better just buying the item from the retailer offering you the deal instead of giving them your business. They also have me as a "Rockstar" customer. Which means I get 12 pay on any merchandise I pick year round. I've probably spent over $15,000 in the past 3 years alone buying gear from this store for my studio yet they still pull these games even on long standing good customers. I told them I was done with them and I meant it. They've become to greedy and shady for my liking."