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Verified
5/5

2008-07-21

"i looked for these discontinued bras for over a month until i saw them on this site. i ordered them on the 15th and i got them on the 18th. fantastic!!!"

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Verified
1/5

2008-06-13

"I have to echo all the other reports. Placing an order results in nothing ever happening, regardless of how many time you email or call to leave a message (of course, no one ever answers). Too bad Google lists this fraudulent company."

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Verified
1/5

2007-06-08

"The people running this company are dishonest and unprofessional. Though I followed their very detailed instructions on how to get a refund, they never acknowledged receipt of the returned item or gave me a refund. All communication stopped once I notified them I was returning the merchandise. They lied to my credit card company about the return instructions I was given to follow, so I'm out the money and they can resell the merchandise. Do not buy anything from americanintimates.com!"

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Verified
1/5

2007-05-10

"I ordered a piece of clothing on January 12, 2007 and when I did receive it, it did not fit. I followed the instructions on how to return it. I returned the item on January 30, and waited until February 18 to contact them because my credit card was never credited. I received no response from that email or 7 other emails I sent. I also tried their phone number three times, to no avail. I disputed the charge with my credit card company and my credit card company removed the charge, but they also never heard from American Intimates. I also contacted the Better Business Bureau and reported them, and the BBB has never received a response either. I have come to the conclusion that American Intimates is a FRAUD !!! Just trying to get our money. Please beware of American Intimates!!"

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Verified
1/5

2007-01-12

"WARNING! DO NOT BUY FROM THIS MERCHANT! The whole operation appears to be a fraud aimed at charging your credit card, not delivering the merchandise, and ignoring emails and phone calls. Emails suspiciously never get through or are simply not answered. The supposed customer service number is ALWAYS busy.I have repeatedly emailed them threatening to leave negative ratings. They could care less! CAVEAT EMPTOR! AMERICAN INTIMATES IS A FRAUD!"

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Verified
1/5

2007-01-11

"Never heard a word and e-mails have been ignored. Wish I had seen these reviews before I ordered. Am going to cancel order."

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Verified
1/5

2007-01-10

"American Intimates is an outright fraud.

I order 3 pairs of socks that were identified as "in stock" on Dec 6, 2006 and as of Jan 10, 2007 I have not received my order.

I've sent 6 e-mails but wiht no reply.

I've tried calling their phone number but it's busy 24/7.

Please do not use this company under any circumstances.
"

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Verified
1/5

2006-05-18

"This company never responds to phone calls or e-mails! They have two phone numbers listed and one is disconnected and the other is ALWAYS busy! I will never place an order with this company again!! When I look at my order on line it tells me that the things I ordered are out of stock and they never told me this when I first placed my order! Everytime I try to inquire about this matter through e-mail or a phone call my efforts are always in vain!!"

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Being easy to reach
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Verified
1/5

2006-04-04

"Americanintimates.com does not answer e-mails, telephone calls, or mail sent through the USPS. I wanted to return an item I purchased from them and they never responded to any of my communications. I tried to reach them several times, but all attempts were unsuccessful. I will never do business with Americanintimates.com again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
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Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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