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Verified
1/5

2004-04-29

"1) Sold me incorrect size filter, did nothing about it. Called me and told me it was a perfect fit and attached to the camera.

2) Harrassed me on the phone to get more.

3) TRIED TO BRIBE ME for a 5 star rating on here.
"

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Is trustworthy
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Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-17

"This merchant has the lowest price on one (Pentax Optio 33WR) of the digital cameras I am interested, and before I purchased, I asked them about warranty and price listed on its web site. They replied quickly to let me know the product carried USA warranty and the price listed is the actual price I pay for the product.
I placed my order on March 7, 2004 and received an e-mail on March 8, 2004 for me to call its 800 toll free number to confirm my order. During the conversation, the sales person informed me the options of having larger memory card and rechargeable batteries, but after I explain why I don't need them right now, he didn't push at all. Very pleasant experience.
On March 11, 2004, I received an e-mail telling me the order has been shipped to me with UPS's tracking number, and I received it today on March 16, 2004. Absolutely wonderful experience! I would recommand this merchant to everyone.
One thing to mention is that the camera I ordered is actually shipped from another company in NY, but this is nothing to worry as long as I receive my order correctly and in time.
Unlike the feedback for this merchant I found online before I ordered, my order doesn't need to take long time.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-07-03

"Their low price drew me into buying from them - Canon A60 for $191 - the $20 ground shipping fee was pretty bad, but still made for a good price. Their "live customer service" consisted of an answering machine for the first week. A lot of phone tag, many messages placed, another $6 for "shipping insurance", and almost TWO WEEKS later, it looks like they will finally get the camera to the shipper!
I recommend staying away from them. That is... unless you can wait 3 weeks for your order, and you don't mind paying more than what your invoice says.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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