"I can only agree with the other reviews. This is a horrible horrible company to deal with. Never in my life did I have such a bad experience with an online shop. Never again with Ambiente. I am just considering to pay for a lawyer to deal with them even if it puts me back hundred of Euros so I so not have to deal with them anymore...if you think buying from them, don't!!!"

"Sorry Ilysa, I didn't mean to report your post, just the opposite, wanted to thank you for providing the names to email. I am in a similar situation and I will be sending emails to these people. Did they respond to you? Thanks"

"If you’re reading this review because you’re one of those clever shoppers that is astute enough to do this kind of thing before ordering anything then it’s very simple: DO NOT EVER CONSIDER BUYING ANYTHING AT ALL FROM AMBIENTE DIRECT! SHOP ELSEWHERE… ANYWHERE! In the succinct words of another reviewer: it is better to live without any furniture or lighting than to buy from Ambiente Direct. If I could put zero stars for every aspect in this review, I would do so. You only need to glance at all the extremely negative reviews that other consumers have written detailing so many bad experiences with this company to realise that something is badly wrong.
If you’re reading this review because you made the same mistake as we did, by being drawn in by their web site and the associated ‘consumer guarantees’ and then made an order, you will have many questions and will be extremely frustrated. Our order number is #1136401, made on 3rd February 2015.
Yes, they lie. Yes, they don’t answer the telephone. Yes, they take all your money via advance payment. No, they won’t deliver your goods when expected or tell you when they will deliver them. Yes, you may think that you will get a refund if you complain or change your mind. Yes, they may promise to refund you but what will you do when they don’t comply? They’re the ones who will have your money so what do you think you can do about it?
You can try sending the key people emails (the format is as follows: first name dot last name at ambientedirect dot com):
You can find the names of their key Directors on the Internet. I found some success by contacting the MD of their partner (ironically, a 'shopping guarantee' type of company). It was only when this MD directly contacted the MD of Ambiente that anything positive happened.
Bear in mind that you will merely be one of many customers who are trying to get their money back from this disgraceful company, seemingly to no avail with some having to resort to legal action.
In the UK, you can try contacting the contact the Trading Standards Institute (part of the UK European Consumer Centre) for some support.
Good luck and if you are unfortunate enough to have been forced to deal with this horrendous company, please write about your experiences here."