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0.00/5
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0.00/5
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1.25/5
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0.00/5
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0.00/5
1/5

2021-12-06

Defective computer

"They sold me a defective computer via Best Buy Marketplace. Both Best Buy and AlwaysTech don’t want to take it back and tell me to go directly to the computer company, wich is not legal at this point. "

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mmm
Verified
1/5

2005-03-02

"I ordered two (2) 92274A toner cartridges from AlwaysTech. They shipped one of these and another a cartridge for different printer. I tried to contact them several times via email but they do not respond. DO NOT PURCHASE FROM THEM."

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Value the company offers
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Verified
1/5

2004-09-24

"I placed my order on Sep 11th. They charged my credit card on the 13th. As of this date, they have not responded to any of my e-mail for a shipping status or a refund, and of course, they have no phone number to call. Doing business with them was clearly a mistake and it makes me nervous about shopping with any small or little known business on the web. My recommendation would be to shop elsewhere."

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Overall quality of the company
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Value the company offers
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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
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Overall web site
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Verified
1/5

2004-06-24

"Alwaystech shipped me 2 toner cartridges for my printer. The first worked fine but I found the second wouldn't fit the printer and is the wrong cartridge. They don't respond to my emails and RMA requests. They have no published telephone number.
It's annoying that their products are shipped in boxes with "Guarantee Your 100% Satisfaction" written on the side. I recommend that you do not buy from these people.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
N/A
Web site reliability
N/A
Speed of web site
N/A

Verified
1/5

2004-01-09

"They used the wrong toner in the 3 toner cartridges I bought and no one is available to discuss and return it to.

There is no phone numbers that go through to alwaystech and no one responds to the e-mail addresses.

Suggest using a different vendor.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
N/A
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-09-16

"STILL attempting to return defective toner cartdridges. Have repeatedly requested RA number for return, no responses. Faulty product and faulty service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-07-24

"This merchant immediately charges your credit card, doesn't ship when expected or promised in writing, ships your order 8 days later AFTER you have cancelled it in writing, and then charges a 50% fee when it arrives late & you've refused it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use